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I am a friendly, organized administrative and customer service professional with a background in banking operations and education support. I excel at problem solving, data management, and providing stellar service to clients and students, while collaborating with teams to keep operations running smoothly. I value clear communication, accuracy, and proactive troubleshooting, and I enjoy building efficient processes that support daily admin and IT-related tasks.…I am a friendly, organized administrative and customer service professional with a background in banking operations and education support. I excel at problem solving, data management, and providing stellar service to clients and students, while collaborating with teams to keep operations running smoothly. I value clear communication, accuracy, and proactive troubleshooting, and I enjoy building efficient processes that support daily admin and IT-related tasks.

MAKIYA WALKER

Project Manager, Content Producer, Content Designer, +7

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I am a friendly, organized administrative and customer service professional with a background in banking operations and education support. I excel at problem solving, data management, and providing stellar service to clients and students, while collaborating with teams to keep operations running smoothly. I value clear communication, accuracy, and proactive troubleshooting, and I enjoy building efficient processes that support daily admin and IT-related tasks.…I am a friendly, organized administrative and customer service professional with a background in banking operations and education support. I excel at problem solving, data management, and providing stellar service to clients and students, while collaborating with teams to keep operations running smoothly. I value clear communication, accuracy, and proactive troubleshooting, and I enjoy building efficient processes that support daily admin and IT-related tasks.

Available to hire

I am a friendly, organized administrative and customer service professional with a background in banking operations and education support. I excel at problem solving, data management, and providing stellar service to clients and students, while collaborating with teams to keep operations running smoothly.

I value clear communication, accuracy, and proactive troubleshooting, and I enjoy building efficient processes that support daily admin and IT-related tasks.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Admissions- Reddie Ambassador/ Call Center at Arkadelphia, AR (Admissions - Henderson State University)

October 1, 2021 - December 1, 2023

Managed high volumes of student and parent inquiries via phone and in person, ensuring accurate information, proper documentation, and timely follow up. Maintained and updated student records with a high level of accuracy and confidentiality in accordance with institutional policies. Coordinated campus tours, scheduling appointments, and tracked attendance; supported HR and administrative environments through recruitment reporting and data entry tasks.

Summer Intern at Southern Bancorp

June 1, 2024 - August 1, 2024

Gained hands-on experiences supporting deposit operations, developing an understanding of financial processes, documentation, and internal controls. Completed analytical projects and written assessments focusing on banking operations and community impact. Supported day-to-day office operations in a regulated financial environment, reinforcing attention to detail and compliance awareness.

Member Service Advocate at Diamond Lakes Federal Credit Union

July 1, 2025 - November 1, 2025

Processed and coordinated client and account-related information to accurately support daily administrative and financial operations. Managed multiple tasks and deadlines while maintaining organized records and documentation. Assisted tracking financial data, reports, and confidential information to ensure accuracy and compliance. Communicated clearly with clients and coworkers to resolve issues and support operational needs.

Administrative Assistant at Reddie Ambassador / Call Center

October 2, 2021 - December 2, 2023

Assisted students and families through phone and in-person support. Maintained confidential student records and documentation accurately. Scheduled appointments, coordinated tours, and supported administrative operations. Managed high-volume communication while providing professional customer service.

Help Desk Analyst at Painted Tree Boutiques

March 1, 2026 - April 1, 2026

Assisted users with password resets, login issues, and basic troubleshooting. Responded to technical support requests via phone, email, and ticketing systems. Escalated complex technical issues to senior IT staff. Provided professional customer service in a fast-paced environment.

Relationship Banker at Citizens Bank

May 1, 2026 - Present

Assisted customers with online banking, mobile apps, and login/access issues, providing basic troubleshooting and customer service.