Hi there! I'm Malsore Jusufi, a Kosovo-born bilingual professional with a passion for languages, education, and improving customer experiences. I have built a diverse background spanning quality assurance, customer support, and freelance content writing, collaborating with international clients and teams across Europe and the US. I love mentoring, organizing workshops, and turning ideas into clear, actionable outputs. Outside of work, I enjoy teaching and developing programs that help students grow academically and professionally. I'm excited to bring my communication skills, problem-solving mindset, and leadership experience to roles in QA, content creation, and education.…

Malsore Jusufi

Hi there! I'm Malsore Jusufi, a Kosovo-born bilingual professional with a passion for languages, education, and improving customer experiences. I have built a diverse background spanning quality assurance, customer support, and freelance content writing, collaborating with international clients and teams across Europe and the US. I love mentoring, organizing workshops, and turning ideas into clear, actionable outputs. Outside of work, I enjoy teaching and developing programs that help students grow academically and professionally. I'm excited to bring my communication skills, problem-solving mindset, and leadership experience to roles in QA, content creation, and education.…

Available to hire

Hi there! I’m Malsore Jusufi, a Kosovo-born bilingual professional with a passion for languages, education, and improving customer experiences. I have built a diverse background spanning quality assurance, customer support, and freelance content writing, collaborating with international clients and teams across Europe and the US. I love mentoring, organizing workshops, and turning ideas into clear, actionable outputs.

Outside of work, I enjoy teaching and developing programs that help students grow academically and professionally. I’m excited to bring my communication skills, problem-solving mindset, and leadership experience to roles in QA, content creation, and education.

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Skills

Experience Level

Language

Albanian
Fluent
English
Fluent
German
Advanced
Spanish; Castilian
Intermediate

Work Experience

Quality Assurance Analyst at Teleperformance, Sky
July 1, 2024 - October 27, 2025
Monitor calls to ensure quality and policy compliance; provide feedback to improve accuracy and communication; ensure clear, customer-focused interactions; identify recurring issues and propose solutions; maintain strong quality and performance results.
Customer Support Agent at Teleperformance, Sky
July 1, 2021 - October 27, 2025
Presented offers and extended contracts using product knowledge and marketing skills; worked on a team in a fast-paced environment; reached set goals of maintaining a good NPS and CVR; held Training-on-the-job (ToJ) for new hires.
Freelance Content Writer at Fiverr (Online Platform)
October 31, 2020 - October 31, 2020
Created CVs, resumes, and cover letters for international clients; taught English to foreign language learners.
Co-founder and Leader at PAWS Podujeva Academic Workshop Series (PAWS)
September 30, 2018 - September 30, 2018
Co-founded and led an English-language course financed by Peace Crops and IPKO Foundation designed to help high school students in Podujevë gain academic and professional skills and knowledge; organized weekly sessions, meetings with speakers, mentored students, and created/graded homework assignments.
English Language Lecturer at OKtiv Youth Organization
September 30, 2018 - September 30, 2018
Prepared lesson plans for levels A2 and B1 in English; taught students aged 16-24 focusing on speaking, writing, listening and reading; organized and maintained student files; assigned and graded exams.
City Representative at American Councils for International Education
June 30, 2018 - June 30, 2018
Organized community activities such as workshops and local competitions; coordinated volunteers; prepared all learning materials for the Spelling Bee competition.
Organizer at Anti-Corruption and Human Rights Workshop
March 31, 2017 - March 31, 2017
Organized two sessions of the workshop; selected knowledgeable speakers; led a team of three in organizing the workshops.

Education

Bachelor’s Degree in English Language and Literature at University of Prishtina, Kosovë
January 1, 2016 - December 31, 2022
High School at Affton High School, Missouri, USA
January 1, 2014 - December 31, 2015
Combined Degree Program Cultural Studies and English at University of Vechta, Germany (ERASMUS+)
January 1, 2018 - December 31, 2020
High School Diploma in Natural Sciences at Aleksandër Xhuvani Gymnasium, Podujevë, Kosovë
January 1, 2013 - December 31, 2016

Qualifications

ERASMUS+ Scholarship Winner (Combined Degree Program Cultural Studies and English)
January 1, 2018 - December 31, 2020
YES program merit-based scholarship
January 1, 2014 - December 31, 2015

Industry Experience

Education, Professional Services, Non-Profit Organization, Government

Skills

Experience Level