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I am a technically adept IT professional with about 12 years of experience in technical support and QA/testing. I specialize in manual testing, API testing, Selenium automation, and working with tools like Postman, Java, TestNG, Maven, Jenkins, JIRA, and SQL. I excel at critical thinking, troubleshooting, and delivering reliable software solutions in fast-paced environments. I'm an aspiring Quality Engineer focused on improving testing processes and accelerating delivery. I have strong collaboration skills with QA and product teams, and I stay updated with the latest trends in automation, cloud-based DevOps, and data-driven testing.…I am a technically adept IT professional with about 12 years of experience in technical support and QA/testing. I specialize in manual testing, API testing, Selenium automation, and working with tools like Postman, Java, TestNG, Maven, Jenkins, JIRA, and SQL. I excel at critical thinking, troubleshooting, and delivering reliable software solutions in fast-paced environments. I'm an aspiring Quality Engineer focused on improving testing processes and accelerating delivery. I have strong collaboration skills with QA and product teams, and I stay updated with the latest trends in automation, cloud-based DevOps, and data-driven testing.

Manohar Veerannaiah

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I am a technically adept IT professional with about 12 years of experience in technical support and QA/testing. I specialize in manual testing, API testing, Selenium automation, and working with tools like Postman, Java, TestNG, Maven, Jenkins, JIRA, and SQL. I excel at critical thinking, troubleshooting, and delivering reliable software solutions in fast-paced environments. I'm an aspiring Quality Engineer focused on improving testing processes and accelerating delivery. I have strong collaboration skills with QA and product teams, and I stay updated with the latest trends in automation, cloud-based DevOps, and data-driven testing.…I am a technically adept IT professional with about 12 years of experience in technical support and QA/testing. I specialize in manual testing, API testing, Selenium automation, and working with tools like Postman, Java, TestNG, Maven, Jenkins, JIRA, and SQL. I excel at critical thinking, troubleshooting, and delivering reliable software solutions in fast-paced environments. I'm an aspiring Quality Engineer focused on improving testing processes and accelerating delivery. I have strong collaboration skills with QA and product teams, and I stay updated with the latest trends in automation, cloud-based DevOps, and data-driven testing.

Available to hire

I am a technically adept IT professional with about 12 years of experience in technical support and QA/testing. I specialize in manual testing, API testing, Selenium automation, and working with tools like Postman, Java, TestNG, Maven, Jenkins, JIRA, and SQL. I excel at critical thinking, troubleshooting, and delivering reliable software solutions in fast-paced environments.

I’m an aspiring Quality Engineer focused on improving testing processes and accelerating delivery. I have strong collaboration skills with QA and product teams, and I stay updated with the latest trends in automation, cloud-based DevOps, and data-driven testing.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Senior Technical Support Engineer at Dell International Services Pvt. Ltd.

July 1, 2014 - July 1, 2025

Led UAT for major initiatives such as the Salesforce CRM migration, managed the full defect lifecycle using Azure DevOps, performed root cause analysis and trend identification to drive process improvements, and collaborated with developers and leadership to enhance performance and customer experience. Served as the primary technical liaison, translating complex information for stakeholders across all levels.

Senior Technical Support Executive at Infinite Computer Solutions Pvt Ltd

November 1, 2013 - April 1, 2014

Delivered expert technical support for infrastructure upgrades and system security. Monitored KPIs and developed procedures to strengthen system reliability. Supported continuous improvement by identifying recurring issues and proposing solutions.

Administrator at Microland Pvt Ltd

September 1, 2010 - October 1, 2013

Managed database operations and performed data validation testing. Executed system configuration testing and network troubleshooting. Maintained operational documentation and testing procedures.

Technical Support Engineer at Dell International Services Pvt. Ltd.

July 1, 2014 - July 1, 2025

Handled technical support and UAT testing for Dell internal enterprise applications, including Bhoomi AI web tool and Salesforce data migration validation; logged and retested defects in Azure DevOps, collaborated with QA, development, and business stakeholders to ensure readiness for production.

Technical Support Specialist at Infinite Computer Solutions Pvt. Ltd.

November 1, 2013 - April 1, 2014

Provided technical support and testing assistance, contributing to defect tracking and resolution in enterprise environments.