Content Creator / Producer at Freelance

Freelance Content Creator / Producer creating, editing and distributing video content for a well-known TV star/show. Tools used include Adobe Premiere Pro, Canva, CapCut and Kapwing. Liaised with other TV stars to develop content; produced and edited sketches for UK tours (including a 2026 tour). Content published on Instagram, Facebook, TikTok and YouTube to attract large audiences. Created concepts, wrote advertising copy, and executed mailshots via MailChimp; tracked campaigns with Google Analytics; built content from scratch with ongoing artist collaboration.

Senior Global IT Support Level 2 at Concentrix (Formerly ServiceSource Ltd)

Senior Global IT Support Level 2, Liverpool (Hybrid). Managed a user base of 300+ with Level 2 escalations. Worked with clients such as Microsoft, Red Hat and Google. Extensive experience with O365 and Azure; implemented VPNs for WFH (GlobalProtect / Cisco AnyConnect); managed a global ticket system to meet SLAs; created and deployed images for client builds; Active Directory & Azure AD management; TCP/IP, WAN/LAN/DHCP/DNS troubleshooting; patch management for antivirus/firewall (Cortex); onboarding new clients and infrastructure setup.

IT Systems Co-ordinator at Exedy Clutch Europe Ltd

1st and 2nd line technical support for staff; customer management; planning and resource coordination for warehouse production; installing and configuring PCs, network devices, telephones and associated applications; monitoring and maintaining devices, data security and LAN/WAN; providing help, training and technical support for local and remote international services; assisting in project delivery (Application and infrastructure); MS SQL database administration/design/reports/implementation; resource planning and monitoring; liaison with resource managers to ensure IT changes do not impact day-to-day operations.

Export Customer Manager & Quality Assistant at Capital Safety Group (Northern Europe)

Export customer management and quality assurance support across Northern Europe; contributing to customer satisfaction and quality improvement efforts while ensuring export processes met required standards.

Sales Development Manager at Brakes

Sales development role focusing on sales and analytics, marketing activities, customer service and system training; direct interaction with customers and coordination of sales processes.

Export Customer Manager & Quality Assistant at Eurotel

Export customer management and quality assurance activities, supporting international sales and quality processes.