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Customer Experience and Business professional with 11+ years of expertise delivering exceptional service and driving sales growth in fast-paced and multicultural environments. Currently pursuing a BA (Hons) in Business while gaining hands-on experience with CRM systems (Salesforce), digital tools, and data-driven decision-making. Always happy in connect and collaborate with organizations that embrace diversity as a core value, where differences fuel innovation and drive continuous growth.…Customer Experience and Business professional with 11+ years of expertise delivering exceptional service and driving sales growth in fast-paced and multicultural environments. Currently pursuing a BA (Hons) in Business while gaining hands-on experience with CRM systems (Salesforce), digital tools, and data-driven decision-making. Always happy in connect and collaborate with organizations that embrace diversity as a core value, where differences fuel innovation and drive continuous growth.

Mayara Cardoso

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Customer Experience and Business professional with 11+ years of expertise delivering exceptional service and driving sales growth in fast-paced and multicultural environments. Currently pursuing a BA (Hons) in Business while gaining hands-on experience with CRM systems (Salesforce), digital tools, and data-driven decision-making. Always happy in connect and collaborate with organizations that embrace diversity as a core value, where differences fuel innovation and drive continuous growth.…Customer Experience and Business professional with 11+ years of expertise delivering exceptional service and driving sales growth in fast-paced and multicultural environments. Currently pursuing a BA (Hons) in Business while gaining hands-on experience with CRM systems (Salesforce), digital tools, and data-driven decision-making. Always happy in connect and collaborate with organizations that embrace diversity as a core value, where differences fuel innovation and drive continuous growth.

Available to hire

Customer Experience and Business professional with 11+ years of expertise delivering exceptional service and driving sales growth in fast-paced and multicultural environments. Currently pursuing a BA (Hons) in Business while gaining hands-on experience with CRM systems (Salesforce), digital tools, and data-driven decision-making. Always happy in connect and collaborate with organizations that embrace diversity as a core value, where differences fuel innovation and drive continuous growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Portuguese

Fluent

French

Intermediate

Work Experience

Sales & Customer Experience Supervisor at Carroll’s Irish Gifts

May 1, 2023 - November 8, 2025

Increased monthly sales by 15% and achieved 95% operational performance through data-driven optimization of customer engagement strategies. Engaged with high-volume international customers, leveraging CRM insights and digital tools to identify customer trends, upsell opportunities, and improve engagement. Implemented process improvements reducing response time by 20% and increasing overall customer satisfaction. Delivered training for 20+ new employees, fostering team collaboration, engagement, and a customer-centric culture. Monitored KPIs and campaign performance, reporting actionable insights to leadership for continuous improvement.

Office Administrator at Heart Institute, Medical School of the University of São Paulo

May 8, 2008 - February 3, 2020

Delivered high-level administrative support in a globally recognized medical and academic institution, ensuring efficiency and service excellence. Managed 100+ confidential and sensitive cases monthly, ensuring full LGPD compliance and accurate data management. Extensive customer service experience and strong professional relationships with clients, patients, and staff to ensure high-quality customer experience, both face-to-face and over the phone.

Facilities and Customer Service at The Royal Embassy of Saudi Arabia Cultural Bureau | ABM Industries | Berlitz

June 1, 2020 - April 28, 2023

Supported studies and living expenses through roles across the facilities and customer service sectors. These positions strengthened adaptability, time management and cross-functional teamwork skills in multicultural environments.