Managing Editor at UTS Vertigo

Oversee operations of the Vertigo Editorial Team, coordinating meetings, setting deadlines, and checking progress. Delegate tasks to optimise productivity and balance workloads. Collaborate with management to develop and implement the annual publishing schedule. Manage budgeting and financial planning. Liaise with writers, designers, printers, and external organisations to ensure milestones are met. Oversee material management and maintain high production quality.

Office Manager at Speaking Schools Australasia

General Office Management and Administration using multiple programs (including Xero, FindMyShift, Slack, and Microsoft Teams) and management of large quantities of customer and staff data. Reception and customer-facing communication in-person, via email, phone, SMS, and social channels. Professional communication with customers, partners, staff, and venue managers. Invoicing and scheduling, including refunds and credits. Website management, stock/information updates, events, blog maintenance. Social media management and Meta advertising. Venue management with on-floor staff. Project management across multiple concurrent projects. Collaboration with supervisors and staff. Staff management and compliance. Internal training and handover of new management. Teaching public speaking and debating to students. Industry research and reporting on trends and competition.

Clinic Receptionist at Estetica Cosmetic Clinic

Professional communication with management; management of multiple projects; competitor branding research; industry-specific content writing for the website; Wordpress website design and ongoing maintenance; web maintenance including online shop, SEO, and blogs; social media content design and branding; phone reception and appointment scheduling; data entry into booking system and file management; industry research to inform treatment recommendations and drive bookings; customer service including hospitality (coffee/tea) while customers wait.