Customer Service Agent at Airbnb / Telus International

Delivered customer support for Airbnb via Telus International, focusing on positive, empathetic interactions, multi-channel communication, timely query resolution, policy guidance, and collaboration with cross-functional teams to ensure customer satisfaction.

Customer Service Agent at Amazon Development Center Romania (via Adecco)

Managed customer inquiries across email and phone, ensured timely solutions, maintained omnichannel communications, resolved complaints effectively, and contributed to process improvements through weekly team feedback and cross-department collaboration.

Customer Service Agent at ADECCO S.R.L. – Amazon

Delivered professional customer service, handled inquiries across channels, applied policy knowledge to provide accurate information, and supported continuous improvement through teamwork and performance feedback.

Entry Operator and Data Validation at S.C Deltacart

Managed records, centralized filing, ensured process compliance, performed data validation, and maintained confidentiality with deadline-driven execution.

Trade Worker / Tour Manager at S.C Confiden Travel

Organized and supported travel operations, assisted in daily activities, and contributed to smooth client experiences in a fast-paced environment.

Help Shift Leader at S.C Lear S.A

Coordinated shift activities, organized meetings, and managed workload to ensure timely fulfillment of tasks.

Customer Success Specialist / Support at Telus International (Airbnb Project)

Managed 20-30 daily customer interactions in a high-volume, KPI-driven environment. Consistently exceeded CSAT and QA targets. Recognized as Top Performer for quality and productivity. Handled complex escalations, ensuring customer retention and satisfaction. Conducted mentoring and shadowing sessions for new hires, supporting onboarding efficiency. Contributed to workflow and process improvement initiatives to enhance operational efficiency. Collaborated cross-functionally with internal departments to resolve complex customer cases.

Customer Service Agent at Amazon Development Center

Managed 30-40 daily customer interactions across multiple channels. Maintained high CSAT and QA scores while meeting dynamic KPI targets. Provided peer mentoring and onboarding support. Participated in performance improvement and operational optimization projects. Recognized as a frequent Top Performer.

Customer Service Agent at Adecco Romania

Delivered high-volume customer support in fast-paced environments. Supported process standardization and performance improvement initiatives. Provided constructive peer feedback to enhance team performance.

Data Entry & Data Validation Specialist at Delta Cart

Managed centralized documentation and ensured data accuracy and compliance. Maintained confidentiality and adhered to deadlines.

Trade Worker / Tour Manager at Confident Travel

Early career role involving travel coordination and tour management.