Available to hire
I am a Senior QA Analyst and Scrum Master with 15+ years of experience across Agile and SDLC. I specialize in AI digital system integration testing, test automation, and functional testing of ERP/CRM systems, including Microsoft Dynamics 365 CE and F&O, delivering end-to-end QA strategies and reliable release readiness.
I thrive in cross-functional teams, lead QA for complex digital transformation initiatives, and build scalable automation using Playwright, Selenium, Provar, and Robot Framework. I maintain strong communication and stakeholder alignment, ensure accessibility and security, and continuously advocate for quality across banking, government, and healthcare domains.
Skills
Experience Level
Language
English
Fluent
French
Advanced
Work Experience
Senior QA Analyst Lead, Digital Transformation & IT Solutions at Peel Region
March 1, 2025 - PresentLed QA leadership for multiple enterprise digital initiatives, including AI-driven customer experiences and regulatory compliance projects. Defined and executed end-to-end QA strategy, including functional, integration, regression, and UAT testing across UI, API, and data layers. Built and maintained Playwright automated test suites; oversaw test planning, environment management, defect triage, and release readiness. Collaborated with cross-functional teams (developers, product owners, UX, vendors) to ensure quality metrics, accessibility, and timely delivery. Drove continuous improvement in QA governance and automation, aligning with Dynamics 365 CE & F&O integrations and cloud-based services. Maintained clear reporting to stakeholders on risk, status, and quality gates.
Scrum Master / Senior QA Analyst at OPS - Land & Resources I+IT Cluster (MECP)
March 1, 2023 - March 1, 2025Led QA for the ESA Community Portal, an Ontario public-facing application, ensuring end-to-end test coverage across Dynamics 365, Salesforce, and internal services. Created RTMs, test data, and test cases; performed manual and automated testing; implemented API testing with Postman/Jira; conducted accessibility testing per AODA using NVDA. Facilitated daily Scrum ceremonies, backlog refinement, and QA walkthroughs; ensured audit-ready artifacts and traceability from user stories to outcomes. Coordinated UAT with stakeholders and ensured production readiness.
QA Lead on Pre-Approved Credit limit increase on CLI Project at Bank of Montreal
June 1, 2021 - February 1, 2023Led QA for the Credit Limit Increase (CLI) initiative integrating internal platforms including CCAPS, LME, Smartcore, Mobile Banking, and Dynamics 365. Conducted system integration testing (SIT) and end-to-end functional testing across internal and external interfaces, validating cross-channel fulfillment of credit offers. Designed and maintained automated and manual test suites, test plans, scripts, and RTMs; executed web and mobile tests in English and French. Utilized Provar, Selenium, SoapUI; performed SQL data validation; implemented CI/CD testing in Azure DevOps and supported defect lifecycle and UAT coordination.
QA Consultant at TELUS Health
September 1, 2018 - May 1, 2021Supported the eRx Program by QA’ing Salesforce integrations with the TELUS Provider Registry and EMR/Pharmacy platforms. Led automated testing using Selenium WebDriver, Provar, and SoapUI; performed API testing with Postman/SoapUI; validated data transformations with SQL; integrated test execution into CI pipelines (Azure DevOps and Jenkins). Validated Salesforce Lightning and Classic implementations; conducted UAT and regression testing across multi-role clinical workflows; ensured data integrity and security.
QA Test Consultant at Ministry of Education (CSC)
April 1, 2018 - August 1, 2018Led QA and system integration testing across multiple education applications, including Microsoft Dynamics 365 for HR/Payroll. Developed test strategies, plans, scripts, and RTMs; executed ETL testing on CSV extracts; automated performance and regression testing using Robot Framework and Selenium; performed AODA accessibility testing per Ontario standards; supported UAT and defect management; ensured audit-ready artifacts.
Sr. Quality Assurance Analyst / Tester at Brookfield Asset Management
September 1, 2017 - February 1, 2018Led QA for mobile testing activities on end-to-end HR/payroll ETL processes, SAP SuccessFactors, and Microsoft Dynamics 365. Coordinated with vendors on Benefit Compensation statements; performed data validation with ETL processes; automated tests using Selenium and Robot Framework; wrote test plans and led stakeholder reporting; ensured accessibility.
QA Lead / Analyst at TD Bank Group
December 1, 2016 - June 1, 2017QA Lead on PSGL currency upgrade initiatives, coordinating across Workday, SAP SuccessFactors, and PeopleSoft HCM. Executed integration and regression testing; led requirement traceability, data validation with SQL, and UAT coordination. Automated testing with Robot Framework and Selenium; supported accessibility and security testing.
Quality Assurance Specialist at Legal Aid Ontario
November 1, 2011 - March 1, 2014Led QA on Workday HRIS, PeopleSoft Financials, and Siebel CRM upgrades. Performed end-to-end testing across HR/payroll/workflow domains; conducted ETL data validation with SQL; supported accessibility testing (AODA) with NVDA/JAWS; mentored junior QA staff and supported UAT.
Senior Application Systems Tester at Treasury Board Secretariat - Central Agencies I&IT Cluster
February 1, 2016 - December 1, 2016Led system and integration testing for enterprise HR and payroll applications (Workday, SAP SuccessFactors, PeopleSoft HCM). Automated test scenarios with Selenium, Robot Framework, and SQL; conducted extensive AODA accessibility testing; led triage meetings and defect resolution; produced test summary reports for senior management.
Senior QA Analyst at Metrolinx [GO Transit Control Centre (GTCC)]
August 1, 2015 - February 1, 2016Led QA strategy and execution for the Wallace Incident Communicator (WIC) system. Performed SIT and regression testing across multi-system workflows; validated role-based message delivery and complex business rules; used Robot Framework and ETL SQL for backend validation; ensured release readiness within Agile/iterative cycles.
Consultant (System Testing – Quality Assurance Specialist) at Ministry of Government Services
December 1, 2014 - May 1, 2015Supported HR/payroll system upgrades and data migrations across Workday, SAP SuccessFactors, and PeopleSoft HCM. Led integration testing, ETL data validation, and accessibility testing; prepared test plans and RTMs; coordinated triage and UAT with multiple stakeholders.
Senior QA Analyst at AmerisourceBergen Specialist Company (Innomar Strategy)
June 1, 2014 - December 1, 2014Led QA for Workday/Salesforce integrations, conducted API testing with SoapUI; built and automated regression/integration tests using Provar, Selenium, and SQL; ensured data integrity across bi-directional feeds; validated Salesforce Lightning/Classic security and workflows; supported Agile testing cycles.
QA Lead at Warde Associates (Outsourced to Home Trust Financial Company)
March 1, 2014 - May 1, 2014Led QA across banking, Workday HRIS, Salesforce, and related financial platforms. Implemented BPT/UFT-based testing, managed defect lifecycle in HPQC ALM, and supported data validation across inbound/outbound feeds; delivered UAT and test readiness.
Scrum Master / Senior QA Analyst at Ontario Public Service (MECP) - Species at Risk Branch (SARB)
March 1, 2023 - March 1, 2025Led QA and information-gathering form (IGF) end-to-end workflows across Dynamics 365, Salesforce, and internal services; designed test strategies, RTMs, test data; performed manual and automated testing, including regression and API tests; enforced accessibility (AODA) using NVDA; facilitated Scrum ceremonies and stakeholder walkthroughs.
QA Lead at Bank of Montreal
June 1, 2021 - February 1, 2023QA lead for Credit Limit Increase initiative; integrated CCAPS, Leads Management Engine (LME), Smartcore, Mobile Banking, and Dynamics 365; designed test strategies; automated/manual test suites; SIT/UAT; bilingual English/French testing; data validation with SQL.
Business Analyst / Quality Assurance Analyst at TD Bank Group
December 1, 2016 - June 1, 2017QA on CLI and cross-channel workflows; system integration testing; automation with Provar/SoapUI; SQL data validation; bilingual English/French testing; support for iOS/Android platforms.
Quality Assurance Analyst at Legal Aid Ontario
November 1, 2011 - March 1, 2014QA on Siebel, Workday, and PeopleSoft; accessibility testing (AODA); ETL validation; mentoring; UAT support; defect management; cross-functional collaboration.
Senior Quality Assurance Analyst (Application Development, IT) at Metrolinx GO Transit Control Centre
August 1, 2015 - February 1, 2016QA for Wallace Incident Communicator; SIT and regression; Robot Framework; SQL; data validation; executive reporting; cross-functional collaboration.
QA Lead (Short Term Contract) at Warde Associates (Outsourced to Home Trust Financial Company)
March 1, 2014 - May 1, 2014Led QA across banking and HRIS projects; HP/UFT, SIT/UAT coordination; defect management; test artifacts and environment readiness.
Senior Quality Assurance Analyst at AmerisourceBergen / Innomar Strategy
June 1, 2014 - December 1, 2014QA on Salesforce/Workday integrations; API testing; ETL data validation; data integrity; UAT; security and access controls.
Education
Qualifications
B.Sc. ISQTB / ISEB Certificated (Certified Software Tester)
January 11, 2030 - May 13, 2026Scrum Master Accredited Certification (Authorized Certification ID 61768569211009)
January 11, 2030 - May 13, 2026ISEB/ISQTB Certified
January 11, 2030 - May 13, 2026Scrum Master Accredited Certification (Authorized Certification ID 61768569211009)
January 11, 2030 - May 13, 2026B.Sc. ISQTB / ISEB Certificated (Certified Software Tester)
January 11, 2030 - May 13, 2026Scrum Master Accredited Certification
January 11, 2030 - May 13, 2026ISEB/ISQTB Certified Software Tester
January 11, 2030 - May 13, 2026Scrum Master Accredited Certification
January 11, 2030 - May 13, 2026Industry Experience
Government, Financial Services, Healthcare, Education, Software & Internet, Professional Services
Skills
Experience Level
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