Available to hire
Hi, I’m MD Abdur Rahman, an operations and customer service professional with international experience in South Korea and Bangladesh. I excel in coordinating workflows, supporting efficient operations, and delivering high-quality customer support across multiple channels.
I communicate clearly in English, adapt to multicultural teams, and thrive in fast-paced environments where problem solving and data-driven decision making matter. I’m passionate about helping teams maintain service quality and business efficiency.
Experience Level
Expert
Intermediate
Language
Bengali
Fluent
English
Advanced
Work Experience
Customer Service Executive at Khadiza Dry Food Service & ShortlyBuy.com
April 1, 2026 - PresentHandle customer inquiries and provide support across multiple communication channels. Coordinate order processing, delivery follow-up, and issue resolution. Maintain customer satisfaction through timely service and accurate documentation. Support daily operations and management coordination.
Digital Marketing Intern/Trainee at Creative IT Institute
January 1, 2026 - March 1, 2026Analyzed customer engagement and campaign performance data. Assisted in reporting, communication, and workflow coordination. Applied digital marketing and data-driven decision-making principles.
Assistant Manager –Operations at Dongjin Industry
August 1, 2022 - August 1, 2024Managed operational workflows and coordinated team activities. Prepared reports and supported administrative decision-making. Resolved operational issues to improve efficiency and productivity.
Product Packager at Sam-il Mozaik
May 1, 2021 - May 1, 2022Managed packaging, labeling, and order preparation processes. Coordinated with production and dispatch teams to ensure timely fulfillment.
Education
MBA at Andong National University
January 11, 2030 - June 3, 2026BBA at Stamford University Bangladesh
January 11, 2030 - June 3, 2026Qualifications
NSDA Level 3
January 11, 2030 - June 3, 2026Competent in Digital Marketing (NSDA)
January 11, 2030 - June 3, 2026Professional Digital Marketing Program
January 11, 2030 - June 3, 2026Industry Experience
Retail, Professional Services, Education, Manufacturing, Media & Entertainment
Experience Level
Expert
Intermediate
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