Melissa is a creative copywriter and strategic content specialist with over 17 years’ experience crafting compelling, brand-aligned content that informs, inspires, and drives action. With a talent for capturing tone of voice and translating complex ideas into fluent, accessible copy, she develops messaging that connects emotionally while delivering measurable business results. As a content advocate, she specialises in building clear, human-first narratives across the customer journey, from high-impact website copy and landing pages to performance-driven email, SEO content, and long-form editorial. Her work blends creative storytelling with content strategy, accessibility, and conversion-focused thinking, ensuring every word earns its place and every piece of content moves the needle. Empathy sits at the heart of Melissa’s approach: she believes great content starts with truly understanding your audience—what they care about, what moves them—and delivering ideas that feel both fresh and familiar. She has partnered with B2B and B2C brands across SaaS, fintech, lifestyle, and wellness, always tailoring her approach to reflect the audience, channel, and business goals. Whether leading content strategy or collaborating closely with design, product, and marketing teams, Melissa brings curiosity, clarity, and editorial precision to every project, believing that great content doesn’t just communicate; it builds brand trust, drives engagement, and delivers lasting impact.

Melissa Wheeler

Melissa is a creative copywriter and strategic content specialist with over 17 years’ experience crafting compelling, brand-aligned content that informs, inspires, and drives action. With a talent for capturing tone of voice and translating complex ideas into fluent, accessible copy, she develops messaging that connects emotionally while delivering measurable business results. As a content advocate, she specialises in building clear, human-first narratives across the customer journey, from high-impact website copy and landing pages to performance-driven email, SEO content, and long-form editorial. Her work blends creative storytelling with content strategy, accessibility, and conversion-focused thinking, ensuring every word earns its place and every piece of content moves the needle. Empathy sits at the heart of Melissa’s approach: she believes great content starts with truly understanding your audience—what they care about, what moves them—and delivering ideas that feel both fresh and familiar. She has partnered with B2B and B2C brands across SaaS, fintech, lifestyle, and wellness, always tailoring her approach to reflect the audience, channel, and business goals. Whether leading content strategy or collaborating closely with design, product, and marketing teams, Melissa brings curiosity, clarity, and editorial precision to every project, believing that great content doesn’t just communicate; it builds brand trust, drives engagement, and delivers lasting impact.

Available to hire

Melissa is a creative copywriter and strategic content specialist with over 17 years’
experience crafting compelling, brand-aligned content that informs, inspires, and drives
action. With a talent for capturing tone of voice and translating complex ideas into fluent,
accessible copy, she develops messaging that connects emotionally while delivering
measurable business results.
As a content advocate, she specialises in building clear, human-first narratives across the
customer journey, from high-impact website copy and landing pages to performance-driven
email, SEO content, and long-form editorial. Her work blends creative storytelling with
content strategy, accessibility, and conversion-focused thinking, ensuring every word earns
its place and every piece of content moves the needle. Empathy sits at the heart of Melissa’s
approach: she believes great content starts with truly understanding your audience—what
they care about, what moves them—and delivering ideas that feel both fresh and familiar.
She has partnered with B2B and B2C brands across SaaS, fintech, lifestyle, and wellness,
always tailoring her approach to reflect the audience, channel, and business goals. Whether
leading content strategy or collaborating closely with design, product, and marketing teams,
Melissa brings curiosity, clarity, and editorial precision to every project, believing that great
content doesn’t just communicate; it builds brand trust, drives engagement, and delivers
lasting impact.

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Language

English
Fluent
French
Intermediate

Work Experience

Senior Copywriter, Content Designer, & UX Writer at Publicis Sapient
November 30, 2024 - July 18, 2025
Delivered strategic and conversion-focused content for CRM, eCommerce, product detail pages, and global email campaigns. Partnered with Interparfums to produce refined copy for Coach Fragrance across EMEA & US. Collaborated with digital marketing and insights teams to optimize CRM journeys and eCommerce messaging contributing to $30 million incremental revenue and over 1.4 million new customers. Led tone of voice initiatives, A/B tested email elements to double click-through rates, and spearheaded loyalty program revamps driving significant traffic and revenue growth. Developed guidelines to amplify brand identity and collaborated cross-functionally to drive cohesive content strategies. Integrated generative AI tools to streamline content delivery and mentored junior team members.
Content Marketing Manager, Editor & Communications Director at WP Communications
January 31, 2022 - July 18, 2025
Created data-driven thought leadership and creative content elevating brand authority and engagement. Managed B2B SaaS client accounts in fintech and cybersecurity, securing 400+ media mentions in 30 days. Led a dynamic content team fostering creativity and growth. Edited global reports on sustainable banking, digitised wealth management, investigative tech, and AI innovation. Delivered high-impact content marketing campaigns and solved conversion challenges using analytics tools.
Head of Content, UX Writer & Communications Manager at Fiducia Wealth Management
July 31, 2021 - July 18, 2025
Developed full-funnel marketing strategies supporting client acquisition and retention including onboarding, loyalty, and lifecycle email communications. Translated complex financial concepts for diverse private client audiences while maintaining FCA compliance. Crafted client-centric storytelling and managed multi-channel campaigns across web, email, social, and print. Led data-driven audience segmentation to boost engagement and conversion. Collaborated across departments to align marketing initiatives with business goals and managed high-stakes sensitive communications with clarity and brand consistency.
Copywriter & Content Marketing Consultant at Melissa Wheeler Consulting
January 1, 2014 - Present
Delivered UX and marketing copy for eBay’s Global Creative Studio, balancing compliance with brand tone. Led UX content design and tone of voice development for Archiverve’s website relaunch. Executed a full rebrand and tone of voice overhaul for luxury skincare brand HöbePergh. Ghostwrote a comprehensive skincare guide. Wrote product descriptions and category copy blending SEO and storytelling. Provided marketing consulting and copywriting services to luxury and independent brands. Directed CRM and retention strategies using data and A/B testing, achieving significant demand generation results and revenue growth.

Education

Bachelor's degree at Bristol University
January 1, 1998 - December 31, 2003
A-Levels at Colchester County High School for Girls
January 1, 1996 - December 31, 1998
GCSEs at Framlingham College
January 1, 1993 - December 31, 1996

Qualifications

Diploma in Managing Digital Media - Chartered Institute of Marketing
January 1, 2014 - December 31, 2014
CRP-RemoteSync Certified
January 1, 2025 - December 31, 2025
Certification – Foundations of Prompt Engineering – AWS
January 1, 2024 - December 31, 2024
Training – Accessibility for Content & Design
January 1, 2024 - December 31, 2024
Certification – Gen AI Prompt Engineering – LinkedIn Learning
January 1, 2023 - December 31, 2023
Search Engine Marketing - Chartered Institute of Marketing
January 1, 2021 - December 31, 2021

Industry Experience

Financial Services, Healthcare, Media & Entertainment, Retail, Software & Internet