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A results-driven professional with four years of comprehensive experience spanning high-volume Business Process Outsourcing (BPO) and cutting-edge Social Media Management. I specialize in bridging the gap between customer support excellence and strategic digital community engagement. My BPO background includes three years as a Customer Service Representative for a global account, where I provided specialized Live Chat Support for U.S.-based students and educators, often resolving complex, device-related technical issues. This foundation is complemented by one year in Content Moderation, honing my judgment and adherence to guidelines. Currently, I leverage these skills as a Reddit Social Media Manager, focused on maximizing global exposure and authentic engagement. My core responsibilities include: Strategic Content Planning: Developing and executing posting strategies during peak times for maximum reach. Community Management: Actively interacting with users to foster an organic, authentic brand presence. Content Governance: Creating and utilizing tracking systems (Google Sheets/Airtable) to prevent content duplication and ensure optimal use of relevant, large subreddits. Optimization: Drafting compelling captions and finalizing content to drive the highest possible engagement. I am adept at combining real-time customer interaction, technical troubleshooting, and data-backed content strategy to deliver measurable results and ensure a positive user experience across all platforms.…A results-driven professional with four years of comprehensive experience spanning high-volume Business Process Outsourcing (BPO) and cutting-edge Social Media Management. I specialize in bridging the gap between customer support excellence and strategic digital community engagement. My BPO background includes three years as a Customer Service Representative for a global account, where I provided specialized Live Chat Support for U.S.-based students and educators, often resolving complex, device-related technical issues. This foundation is complemented by one year in Content Moderation, honing my judgment and adherence to guidelines. Currently, I leverage these skills as a Reddit Social Media Manager, focused on maximizing global exposure and authentic engagement. My core responsibilities include: Strategic Content Planning: Developing and executing posting strategies during peak times for maximum reach. Community Management: Actively interacting with users to foster an organic, authentic brand presence. Content Governance: Creating and utilizing tracking systems (Google Sheets/Airtable) to prevent content duplication and ensure optimal use of relevant, large subreddits. Optimization: Drafting compelling captions and finalizing content to drive the highest possible engagement. I am adept at combining real-time customer interaction, technical troubleshooting, and data-backed content strategy to deliver measurable results and ensure a positive user experience across all platforms.

Edward Merano

Community Manager, Social Media Manager, Content Creator, +2

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A results-driven professional with four years of comprehensive experience spanning high-volume Business Process Outsourcing (BPO) and cutting-edge Social Media Management. I specialize in bridging the gap between customer support excellence and strategic digital community engagement. My BPO background includes three years as a Customer Service Representative for a global account, where I provided specialized Live Chat Support for U.S.-based students and educators, often resolving complex, device-related technical issues. This foundation is complemented by one year in Content Moderation, honing my judgment and adherence to guidelines. Currently, I leverage these skills as a Reddit Social Media Manager, focused on maximizing global exposure and authentic engagement. My core responsibilities include: Strategic Content Planning: Developing and executing posting strategies during peak times for maximum reach. Community Management: Actively interacting with users to foster an organic, authentic brand presence. Content Governance: Creating and utilizing tracking systems (Google Sheets/Airtable) to prevent content duplication and ensure optimal use of relevant, large subreddits. Optimization: Drafting compelling captions and finalizing content to drive the highest possible engagement. I am adept at combining real-time customer interaction, technical troubleshooting, and data-backed content strategy to deliver measurable results and ensure a positive user experience across all platforms.…A results-driven professional with four years of comprehensive experience spanning high-volume Business Process Outsourcing (BPO) and cutting-edge Social Media Management. I specialize in bridging the gap between customer support excellence and strategic digital community engagement. My BPO background includes three years as a Customer Service Representative for a global account, where I provided specialized Live Chat Support for U.S.-based students and educators, often resolving complex, device-related technical issues. This foundation is complemented by one year in Content Moderation, honing my judgment and adherence to guidelines. Currently, I leverage these skills as a Reddit Social Media Manager, focused on maximizing global exposure and authentic engagement. My core responsibilities include: Strategic Content Planning: Developing and executing posting strategies during peak times for maximum reach. Community Management: Actively interacting with users to foster an organic, authentic brand presence. Content Governance: Creating and utilizing tracking systems (Google Sheets/Airtable) to prevent content duplication and ensure optimal use of relevant, large subreddits. Optimization: Drafting compelling captions and finalizing content to drive the highest possible engagement. I am adept at combining real-time customer interaction, technical troubleshooting, and data-backed content strategy to deliver measurable results and ensure a positive user experience across all platforms.

Available to hire

A results-driven professional with four years of comprehensive experience spanning high-volume Business Process Outsourcing (BPO) and cutting-edge Social Media Management. I specialize in bridging the gap between customer support excellence and strategic digital community engagement.

My BPO background includes three years as a Customer Service Representative for a global account, where I provided specialized Live Chat Support for U.S.-based students and educators, often resolving complex, device-related technical issues. This foundation is complemented by one year in Content Moderation, honing my judgment and adherence to guidelines.

Currently, I leverage these skills as a Reddit Social Media Manager, focused on maximizing global exposure and authentic engagement. My core responsibilities include:

Strategic Content Planning: Developing and executing posting strategies during peak times for maximum reach.

Community Management: Actively interacting with users to foster an organic, authentic brand presence.

Content Governance: Creating and utilizing tracking systems (Google Sheets/Airtable) to prevent content duplication and ensure optimal use of relevant, large subreddits.

Optimization: Drafting compelling captions and finalizing content to drive the highest possible engagement.

I am adept at combining real-time customer interaction, technical troubleshooting, and data-backed content strategy to deliver measurable results and ensure a positive user experience across all platforms.