Experienced professional with more or less 5 years in hospitality industry. Skilled in communication, problem-solving, and building strong client relationships. Highly motivated to learn and grow in a new role and industry, bringing a positive attitude and dedication to excellent service…

Muhammad Firdaus Ridziqi Aulia

Experienced professional with more or less 5 years in hospitality industry. Skilled in communication, problem-solving, and building strong client relationships. Highly motivated to learn and grow in a new role and industry, bringing a positive attitude and dedication to excellent service…

Available to hire

Experienced professional with more or less 5 years in hospitality industry. Skilled in communication, problem-solving, and building strong client relationships. Highly motivated to learn and grow in a new role and industry, bringing a positive attitude and dedication to excellent service

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Language

Indonesian
Fluent
English
Advanced

Work Experience

Front Desk Agent / Night Auditor at Sutasoma Hotel Jakarta (Dharmawangsa)
September 1, 2021 - September 1, 2021
Opened as part of the front desk and night audit team; coordinated with departments (Food & Beverage, Housekeeping) to fulfill guest requests; handled check-in/check-out and billing; supported the guest journey and ensured memorable stays.
Operations Administration Executive at The Ritz-Carlton Jakarta, Mega Kuningan
January 1, 2018 - January 1, 2018
Supported Room Division operations and administration; managed night audit reporting and billing; coordinated with departments to fulfill guest needs; supported future and same-day reservations.
Operations Executive at The Ritz-Carlton Jakarta, Mega Kuningan
May 1, 2020 - May 1, 2020
Oversee hotel operations and system platforms; coordinated with departments to fulfill guest needs; maintained refreshed desk platform and ensured smooth operation.
Front Desk Agent / Night Auditor at Sutasoma Hotel Jakarta
September 1, 2021 - September 1, 2021
Opened front desk team; managed night audit; assisted guests and coordinated cross-departmental requests to ensure comfort and satisfaction.
Front Desk Agent / Night Auditor at Ritz-Carlton Jakarta, Mega Kuningan
October 1, 2022 - October 28, 2025
Current operations role overseeing front desk and guest services; handles check-in/out and inter-department coordination to ensure exceptional stays.

Education

Vocational High School Diploma (Majoring Hospitality) at Sahid Vocational High School Jakarta
January 11, 2030 - October 28, 2025

Qualifications

Head of Event - Student Association, The Ritz-Carlton Jakarta Mega Kuningan
January 11, 2030 - October 28, 2025

Industry Experience

Travel & Hospitality

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