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I am a versatile, cross-cultural professional with extensive experience spanning IT operations, project management, community engagement, and digital marketing across national and international platforms. I excel at problem-solving, crafting scalable communication strategies, and driving initiatives in Web3, health, Indigenous advocacy, and non-profit sectors. I am passionate about empowering communities through research, education, and livelihood programs, and I enjoy collaborating with diverse teams to deliver meaningful impact. I value innovation, collaboration, and sustainable outcomes. I thrive in multi-disciplinary settings, continually learning new tools and techniques to optimize engagement, deliverables, and outcomes for clients, partners, and communities I serve.…I am a versatile, cross-cultural professional with extensive experience spanning IT operations, project management, community engagement, and digital marketing across national and international platforms. I excel at problem-solving, crafting scalable communication strategies, and driving initiatives in Web3, health, Indigenous advocacy, and non-profit sectors. I am passionate about empowering communities through research, education, and livelihood programs, and I enjoy collaborating with diverse teams to deliver meaningful impact. I value innovation, collaboration, and sustainable outcomes. I thrive in multi-disciplinary settings, continually learning new tools and techniques to optimize engagement, deliverables, and outcomes for clients, partners, and communities I serve.

Mahmod Aminola

Project Manager, Social Media Manager, Content Creator, +3

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I am a versatile, cross-cultural professional with extensive experience spanning IT operations, project management, community engagement, and digital marketing across national and international platforms. I excel at problem-solving, crafting scalable communication strategies, and driving initiatives in Web3, health, Indigenous advocacy, and non-profit sectors. I am passionate about empowering communities through research, education, and livelihood programs, and I enjoy collaborating with diverse teams to deliver meaningful impact. I value innovation, collaboration, and sustainable outcomes. I thrive in multi-disciplinary settings, continually learning new tools and techniques to optimize engagement, deliverables, and outcomes for clients, partners, and communities I serve.…I am a versatile, cross-cultural professional with extensive experience spanning IT operations, project management, community engagement, and digital marketing across national and international platforms. I excel at problem-solving, crafting scalable communication strategies, and driving initiatives in Web3, health, Indigenous advocacy, and non-profit sectors. I am passionate about empowering communities through research, education, and livelihood programs, and I enjoy collaborating with diverse teams to deliver meaningful impact. I value innovation, collaboration, and sustainable outcomes. I thrive in multi-disciplinary settings, continually learning new tools and techniques to optimize engagement, deliverables, and outcomes for clients, partners, and communities I serve.

Available to hire

I am a versatile, cross-cultural professional with extensive experience spanning IT operations, project management, community engagement, and digital marketing across national and international platforms. I excel at problem-solving, crafting scalable communication strategies, and driving initiatives in Web3, health, Indigenous advocacy, and non-profit sectors. I am passionate about empowering communities through research, education, and livelihood programs, and I enjoy collaborating with diverse teams to deliver meaningful impact.

I value innovation, collaboration, and sustainable outcomes. I thrive in multi-disciplinary settings, continually learning new tools and techniques to optimize engagement, deliverables, and outcomes for clients, partners, and communities I serve.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Japanese

Intermediate

Malay

Intermediate

Arabic

Intermediate

Spanish; Castilian

Beginner

Work Experience

Consultant, Executive Incident Management at Lenovo

September 1, 2024 - December 1, 2025

Managed international IT operations, communications, and escalation processes to ensure seamless service delivery. Coordinated escalation resolution with business units to support outages, verified and debriefed tickets, and maintained proactive ticket status updates with customers and regional teams.

Researcher at National Commission on Indigenous Peoples (NCIP)

August 1, 2024 - December 1, 2025

Conducted research and documentation for CadT applications for Subanen Tribes; mapped ancestral domains and engaged Indigenous communities to ensure accurate cultural representation and rights documentation.

Technical Writer & Health Communications Officer at Integrated Provincial Health Office (IPHO)

June 1, 2024 - October 1, 2024

Launched IPHO's first newsletter HIM SUG; developed HERO project proposals and gender development plans; led health outreach programs across the province, including HIV awareness and cancer screening initiatives.

Web3 Community Coordinator & Communications at FOREProtocol (FORE)

June 1, 2024 - October 1, 2024

Led community engagement around cryptocurrency and blockchain technology; curated topics for prediction markets; managed official social channels and produced daily trend updates to drive engagement.

Digital Marketing Specialist at DoStuff Media

June 1, 2023 - March 1, 2024

Managed multiple marketing campaigns across cities; produced daily newsletters; created and updated content pages and event listings; analyzed campaign performance and iterated strategies.

Communications Officer (Digital Media) at Zarqa Life Centre

December 1, 2022 - October 1, 2023

Developed and executed a successful social media strategy, increasing engagement and donations; produced compelling stories and visuals; coordinated with volunteers and advocacy teams.

Social Media Coordinator at Virtual Bazaar Jordan

January 1, 2023 - March 1, 2023

Directed social media content for a women-led initiative; increased followers and online sales; supported refugee initiatives and organized monthly bazaars.

Founder & Program Coordinator at Solobuk Dugu

October 1, 2023 - Present

Founded and lead a community initiative supporting Indigenous groups, focusing on livelihoods, community services, sports engagement, and Indigenous education programs.

Communication Officer at WATAN Non-profit

February 1, 2023 - March 1, 2023

Documented programs supporting refugees, women, children, and orphans; produced social media content and connected volunteers and private organizations to WATAN projects.

English Tutor at Koh Lipe Local English Group

October 1, 2019 - December 1, 2019

Taught English to locals, prepared progress reflections, and organized meet-and-greet activities to boost confidence in speaking.

Customer Service Representative & Quality Escalation Support at UnitedHealth Group (OPTUM)

November 1, 2015 - February 1, 2018

Delivered high levels of customer satisfaction; managed inbound/outbound calls; supported enrollment processes, benefits, and medical/claims queries; escalated issues as needed.

Executive Assistant - Customer Service Representative at Express Scripts / Cognizant

December 1, 2018 - May 1, 2019

Ensured daily customer satisfaction; supported enrollment, billing, benefits coordination; collaborated with insurers and pharmacies; assisted with offline tasks and email support.

Insurance Analyst – Customer Service Representative at CSE Insurance Group / Contact Slts. Rsrch. & BPO

February 1, 2018 - October 1, 2018

Led pilot project for US insurer; ensured accurate policy processing; provided exceptional client support; verified policy details and claims processing.

Human Resource Assistant (Intern) at Sports City International (SCI)

April 1, 2013 - June 1, 2013

Supported HR tasks, inventory, quality surveys, safety, and internal communications; served as HR intern during the early career stage.

Service Crew / Marketing at Jollibee Food Corporation

August 1, 2012 - March 1, 2013

Delivered customer satisfaction; supported events and children's parties; contributed to sales through event catering.