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I am a dedicated professional with a diverse background in customer service and healthcare. I pride myself on delivering exceptional support and helping patients navigate their healthcare journey. My experience includes resolving inquiries, problem-solving, and ensuring compliance with industry standards. I am always eager to learn and adapt to new challenges. In my free time, I enjoy exploring new technologies and enhancing my skills. I am passionate about using my expertise to make a positive impact in the healthcare sector. I thrive in collaborative environments where I can share ideas and work towards common goals with my team.…I am a dedicated professional with a diverse background in customer service and healthcare. I pride myself on delivering exceptional support and helping patients navigate their healthcare journey. My experience includes resolving inquiries, problem-solving, and ensuring compliance with industry standards. I am always eager to learn and adapt to new challenges. In my free time, I enjoy exploring new technologies and enhancing my skills. I am passionate about using my expertise to make a positive impact in the healthcare sector. I thrive in collaborative environments where I can share ideas and work towards common goals with my team.

MARY GRACE N.

Social Media Freelancer, Image Editor, Logo Designer, +3

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I am a dedicated professional with a diverse background in customer service and healthcare. I pride myself on delivering exceptional support and helping patients navigate their healthcare journey. My experience includes resolving inquiries, problem-solving, and ensuring compliance with industry standards. I am always eager to learn and adapt to new challenges. In my free time, I enjoy exploring new technologies and enhancing my skills. I am passionate about using my expertise to make a positive impact in the healthcare sector. I thrive in collaborative environments where I can share ideas and work towards common goals with my team.…I am a dedicated professional with a diverse background in customer service and healthcare. I pride myself on delivering exceptional support and helping patients navigate their healthcare journey. My experience includes resolving inquiries, problem-solving, and ensuring compliance with industry standards. I am always eager to learn and adapt to new challenges. In my free time, I enjoy exploring new technologies and enhancing my skills. I am passionate about using my expertise to make a positive impact in the healthcare sector. I thrive in collaborative environments where I can share ideas and work towards common goals with my team.

Available to hire

I am a dedicated professional with a diverse background in customer service and healthcare. I pride myself on delivering exceptional support and helping patients navigate their healthcare journey. My experience includes resolving inquiries, problem-solving, and ensuring compliance with industry standards. I am always eager to learn and adapt to new challenges.

In my free time, I enjoy exploring new technologies and enhancing my skills. I am passionate about using my expertise to make a positive impact in the healthcare sector. I thrive in collaborative environments where I can share ideas and work towards common goals with my team.

Skills

AI Data Labelling

AI Images

Freelance Gig

Microsoft Certified Professional

Book Illustration

Experience Level

AI Data Labelling

Expert

AI Images

Expert

Freelance Gig

Expert

Microsoft Certified Professional

Expert

Book Illustration

Intermediate

Childrens Book Illustration

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Customer Service Representative at Everis

November 1, 2022 - February 1, 2024

Handled 30-60 inbound healthcare member interactions daily via Genesis, verifying their benefits inquiries and assisting them in setting appointments with their doctors, making sure they are on track of their health check thus meeting HIPAA and SSA requirements. Documented concerns while adhering to quality and compliance standards, especially with healthcare coverage and OTC orders.

Customer Service Representative at Teleperformance

May 1, 2014 - October 1, 2022

Engaged in providing high-quality phone support, handling customer inquiries with empathy and efficiency. Developed solutions to customer issues and ensured compliance with company policies and procedures.

Customer Service Representative (Healthcare) at Genysis

November 1, 2022 - February 29, 2024

Handled 30-60 inbound healthcare members' interactions daily via Genysis; verifying their benefits inquiries and assisting them in setting appointments with their doctors, making sure they are compliant with healthcare regulations including HIPAA and SMA requirements. Resolved billing accounts, and service-related concerns with consistent adherence to quality and compliance standards; effectively stating policies, procedures and other call metrics. Maintained situation awareness interactions, through effective communication, empathy, patience, and active listening while reviewing case requests or appeals

Customer Service Representative at Ubiquity

September 1, 2020 - October 31, 2022

Resolved customer queries by providing factual information, with concern and care. Handled general queries regarding service issues, complaint resolution, empathy, and putting the customer first. Responsible for accurate account management, ensuring customer requests are escalated to the appropriate department. Trained new team members on organizational goals and objectives.

Customer Service Representative (Healthcare) at Genesis

November 1, 2022 - February 29, 2024

Handled 30-60 inbound healthcare members' interactions daily via Genesis; verifying their benefits inquiries and assisting them in setting appointments with their doctors, making sure they are not out of compliance with their healthcare plan meeting HIPAA and CMS requirements. Resolved billing accounts, and service-related concerns with consistency to quality and compliance standards, assisting with newly established processes and ongoing training outside regular work hours to ensure current and trained staff were prepared to handle complex or high-risk cases appropriately, requiring escalation when necessary. Ensured accurate follow-up on cases for timely completion and provided resolutions and transportation options based on situations.