Available to hire
I am a software engineer with over 15 years of combined experience in operations, leadership, data analytics, and engineering. I am the architect of Interviewer, an AI-powered mock technical interview platform built from scratch using idiomatic Go, React, PostgreSQL, JWT auth, mailing, billing, full CI/CD, and integration/unit testing.
I am passionate about clean architecture, scalability, system reliability, and building useful things for the betterment of humanity. I have strong experience leading teams, supporting enterprises, and developing scalable SaaS platforms with robust APIs and real-time AI integrations.
Skills
Language
English
Fluent
Work Experience
Founder & Backend Engineer at Interviewer.dev (SaaS Platform)
August 1, 2024 - June 10, 2024Built an AI-powered mock interview platform from scratch using idiomatic Go and PostgreSQL, with a minimal React frontend to support interview user experience and user dashboard. Designed a scalable REST API architecture with a clean service-repo pattern and full JWT-based authentication system. Integrated OpenAI for real-time structured interviews, dynamic question generation, and feedback/scoring. Implemented CI/CD pipelines, Docker-based deployment, and secure CORS/token middleware. Integrated Lemon Squeezy for SaaS billing including credit systems, subscriptions, and webhook event handling. Developed full end-to-end test coverage using table-driven integration tests and interface-based mocks.
Technical Support Engineer at Customer.io
April 1, 2023 - January 31, 2024Provided enterprise-grade support for API-based email automation platforms. Investigated, debugged, and resolved backend issues related to RESTful APIs, SDKs, and database performance. Worked closely with developers and product teams, submitting bug reports and feature requests. Created public documentation and internal knowledge base articles for debugging API integrations.
Lead Technical Support Engineer at Smartly.io
April 1, 2022 - May 31, 2022Led and trained the North America technical support engineering team. Scaled support operations 3x to 14+ engineers handling over 200 support cases per day. Worked directly with engineers to diagnose, triage, and fix API and backend issues. Submitted and reviewed pull requests for hotfixes and had production console access for debugging.
Senior Tier 3 Technical Support Engineer at Smartly.io
April 1, 2019 - March 31, 2022Debugged GraphQL APIs, backend logs, and production databases to resolve complex issues. Wrote shell scripts and Unix-based debugging tools for internal automation. Investigated and filed well-documented bug reports to engineering teams, reducing unnecessary triaging. Maintained over 99% CSAT scores on more than 1,200 support cases.
Manager of Consult Operations / Strategic Business Analyst at Laser Spine Institute
February 1, 2016 - June 30, 2018Led 26+ staff across 7 medical facilities and owned reporting systems used company-wide. Created performance benchmarks, operational KPIs, and optimized scheduling and wait times. Collaborated with executives and VPs to guide business decisions through data analysis.
Founder & Backend Engineer at Interviewer.dev
August 1, 2024 - PresentBuilt an AI-powered mock interview platform from scratch using idiomatic Go and PostgreSQL. Developed minimal React frontend to support interview UX and user dashboard. Designed scalable REST API architecture with service-repository pattern and full JWT-based auth. Integrated OpenAI for real-time structured interviews, dynamic question generation, and feedback/scoring. Implemented CI/CD pipelines, Docker-based deployment, and secure CORS/token middleware. Integrated Lemon Squeezy for SaaS billing with credit system, subscriptions, and webhook event handling. Developed full end-to-end test coverage using table-driven integration tests and interface-based mocks.
Technical Support Engineer at Customer.io
January 31, 2024 - September 2, 2025Provided enterprise-grade support for API-based email automation platforms. Investigated, debugged, and resolved backend issues related to RESTful APIs, SDKs, and database performance. Worked closely with developers and product teams, submitting bug reports and feature requests. Created public documentation and internal knowledge base articles for debugging API integrations.
Lead Technical Support Engineer at Smartly.io
May 31, 2022 - September 2, 2025Led and trained the North America technical support engineering team. Scaled support operations threefold to 14+ engineers handling 200+ support cases per day. Worked directly with engineers to diagnose, triage, and fix API and backend issues. Submitted and reviewed pull requests for hot fixes and had production console access for debugging.
Senior Tier 3 Technical Support Engineer at Smartly.io
March 31, 2022 - September 2, 2025Debugged GraphQL APIs, backend logs, and production databases to resolve complex issues. Wrote shell scripts and Unix-based debugging tools for internal automation. Investigated and filed well-documented bug reports to engineering teams, reducing unnecessary triaging. Maintained 99%+ CSAT scores on over 1,200 support cases.
Manager of Consult Operations / Strategic Business Analyst at Laser Spine Institute
June 30, 2018 - September 2, 2025Led 26+ staff across 7 medical facilities; owned reporting systems used company-wide. Created performance benchmarks, operational KPIs, and optimized scheduling and wait times. Collaborated with executives and VPs to guide business decisions through data analysis.
Education
Master of Public Health at University of South Florida
January 1, 2013 - December 31, 2015Back End Engineering Program at Boot.dev
January 1, 2024 - January 1, 2024Full-Stack Web Development at Lambda School
January 1, 2018 - January 1, 2019Master of Public Health (MPH), Public Health Administration at University of South Florida
January 1, 2013 - January 1, 2015Qualifications
Backend Engineering
January 1, 2024 - December 31, 2024Full-Stack Web Development
January 1, 2018 - December 31, 2019Industry Experience
Software & Internet, Professional Services, Healthcare
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