Michela Grossi

Available to hire

Hi, I’m Michela. I specialise in online content moderation, translation, and cross-cultural communication, with hands-on experience across customer service, social media management, and event coordination.

About

Hi, I’m Michela. I specialise in online content moderation, translation, and cross-cultural communication, with hands-on experience across customer service, social media management, and event coordination. I enjoy solving problems, working with diverse teams, and helping platforms stay safe and user-friendly.

I’m fluent in Italian, English, and Arabic, with a strong background in education, volunteer work, and international projects such as Expo 2020 Dubai. I’m excited to bring empathy, adaptability, and attention to detail to new challenges.

  • Joined December 2025

Languages

  • ItalianFluent
  • EnglishFluent
  • ArabicAdvanced
  • Spanish; CastilianIntermediate

Industry experience

  • Media & Entertainment
  • Education
  • Professional Services
  • Non-Profit Organization
  • Travel & Hospitality

More experts in Killarney, Ireland

Projects · 1

Multilingual Virtual Assistant, offering comprehensive support in customer service, admin, and content creation. I manage emails, DMs, comments, scheduling, and post-purchase communication, maintaining brand tone across platforms. Skilled in Canva graphics, social media content, and workflow optimization. I also conduct research, translations, and light bookkeeping. Continuously expanding my skills by learning Framer to deliver more interactive and effective solutions.

Multilingual VA | Admin, Email, Customer & Social Media Support
  • Album Art Designer
  • Community Manager
  • Content Creator
  • +3

Work experience· 8 roles

Online Content Moderator · ConcentrixMay 2024 – Mar 2025 · 11 mos

Moderation of digital content for trust & safety, AI training, fraud & scam moderation, and maintaining safe online environments.

Receptionist · The Heights HotelApr 2023 – May 2024 · 1 yr 2 mos

Guest check-in/check-out, making and managing reservations, dealing with third parties and agencies.

Translator/Interpreter - Arabic Interpreter · Greek Council for RefugeesJan 2021 – Sep 2021 · 9 mos

Interpreting (Arabic - English and vice versa) for beneficiaries regarding financial aids, accommodation support, employment support, payments, opening a bank account, and dealing with bureaucracy.

Internship - Expo 2020 Dubai (Commissioner's Office for Italian Participation) · Expo 2020 Dubai / Commissioner General's OfficeApr 2019 – Jul 2019 · 4 mos
Volunteer Arabic Interpreter · "Insieme Migra Italia" ONLUSOct 2017 – Dec 2020 · 3 yrs 3 mos
Customer Care Service - Amazon.it · Amazon.it (Centrix)Nov 2016 – Feb 2017 · 4 mos
Italian Language Teacher Intern · Ahlan SchoolAug 2016 – Oct 2016 · 3 mos
Simultaneous Interpreter / Accreditation Assistant · America's Cup (Naples)Apr 2013 – Present · 13 yrs 8 mos

Education

Master Degree in Sciences of Languages, History and Culture of Islamic and Mediterranean Countries · University of Naples 'L'Orientale'2030 – 2025
Diploma for teaching Italian to Arabic speakers · University of Siena2030 – 2025
Bachelor Degree in Linguistics and Cultural Mediation · University of Naples 'L'Orientale'2030 – 2014

Certifications and awards

Simultaneous interpretation accreditation for Expo events2030 – 2025

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