Hi, I’m Michela. I specialise in online content moderation, translation, and cross-cultural communication, with hands-on experience across customer service, social media management, and event coordination. I enjoy solving problems, working with diverse teams, and helping platforms stay safe and user-friendly. I’m fluent in Italian, English, and Arabic, with a strong background in education, volunteer work, and international projects such as Expo 2020 Dubai. I’m excited to bring empathy, adaptability, and attention to detail to new challenges.…

Michela Grossi

Hi, I’m Michela. I specialise in online content moderation, translation, and cross-cultural communication, with hands-on experience across customer service, social media management, and event coordination. I enjoy solving problems, working with diverse teams, and helping platforms stay safe and user-friendly. I’m fluent in Italian, English, and Arabic, with a strong background in education, volunteer work, and international projects such as Expo 2020 Dubai. I’m excited to bring empathy, adaptability, and attention to detail to new challenges.…

Available to hire

Hi, I’m Michela. I specialise in online content moderation, translation, and cross-cultural communication, with hands-on experience across customer service, social media management, and event coordination. I enjoy solving problems, working with diverse teams, and helping platforms stay safe and user-friendly.

I’m fluent in Italian, English, and Arabic, with a strong background in education, volunteer work, and international projects such as Expo 2020 Dubai. I’m excited to bring empathy, adaptability, and attention to detail to new challenges.

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Language

Italian
Fluent
English
Fluent
Arabic
Advanced
Spanish; Castilian
Intermediate

Work Experience

Online Content Moderator at Concentrix
May 7, 2024 - March 1, 2025
Moderation of digital content for trust & safety, AI training, fraud & scam moderation, and maintaining safe online environments.
Receptionist at The Heights Hotel
April 11, 2023 - May 6, 2024
Guest check-in/check-out, making and managing reservations, dealing with third parties and agencies.
Translator/Interpreter - Arabic Interpreter at Greek Council for Refugees
January 1, 2021 - September 1, 2021
Interpreting (Arabic - English and vice versa) for beneficiaries regarding financial aids, accommodation support, employment support, payments, opening a bank account, and dealing with bureaucracy.
Volunteer Arabic Interpreter at "Insieme Migra Italia" ONLUS
October 1, 2017 - December 1, 2020
Interpreting between staff and beneficiary families; school communications with teachers; gynecological medical examinations.
Internship - Expo 2020 Dubai (Commissioner's Office for Italian Participation) at Expo 2020 Dubai / Commissioner General's Office
April 1, 2019 - July 1, 2019
Simultaneous interpretation (English-Italian and vice versa); accreditation for journalists and staff entering event venues; coordination of events.
Customer Care Service - Amazon.it at Amazon.it (Centrix)
November 1, 2016 - February 1, 2017
Customer care agent for Italian and English lines; teaching Italian to syllabus seekers; Arabic-Italian interpretation and vice versa during medical examinations and interviews.
Italian Language Teacher Intern at Ahlan School
August 1, 2016 - October 31, 2016
Teaching Italian; books revision; organization of didactic and recreational activities.
Simultaneous Interpreter / Accreditation Assistant at America's Cup (Naples)
April 1, 2013 - Present
Simultaneous interpretation (English-Italian and vice versa); accreditation for journalists and diplomats; staff entering event venues and technical areas.

Education

Master Degree in Sciences of Languages, History and Culture of Islamic and Mediterranean Countries at University of Naples 'L'Orientale'
January 11, 2030 - December 3, 2025
Diploma for teaching Italian to Arabic speakers at University of Siena
January 11, 2030 - December 3, 2025
Bachelor Degree in Linguistics and Cultural Mediation at University of Naples 'L'Orientale'
January 11, 2030 - December 1, 2014

Qualifications

Simultaneous interpretation accreditation for Expo events
January 11, 2030 - December 3, 2025

Industry Experience

Media & Entertainment, Education, Professional Services, Non-Profit Organization, Travel & Hospitality
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