Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am Michen Aujero Manalang, a Filipino virtual assistant with a background in IT and hands-on experience in social media design, marketing, and operations. I specialize in administrative support, email marketing, lead generation, and graphic design, using Canva, Mailchimp, Buffer, and Meta Business Suite to help brands grow with organized, efficient, and on-brand visuals. As a former cafe co-owner and service desk analyst, I bring practical experience in customer service, daily operations, and IT. I am known for proactive problem solving, clear communication, and a strong work ethic. I’m excited to contribute to your branding, marketing, and growth through reliable, detail-oriented virtual support.…I am Michen Aujero Manalang, a Filipino virtual assistant with a background in IT and hands-on experience in social media design, marketing, and operations. I specialize in administrative support, email marketing, lead generation, and graphic design, using Canva, Mailchimp, Buffer, and Meta Business Suite to help brands grow with organized, efficient, and on-brand visuals. As a former cafe co-owner and service desk analyst, I bring practical experience in customer service, daily operations, and IT. I am known for proactive problem solving, clear communication, and a strong work ethic. I’m excited to contribute to your branding, marketing, and growth through reliable, detail-oriented virtual support.

MICHEN AUJERO MANALANG

Graphic Designer, Social Media Manager, Brand Designer, +4





I am Michen Aujero Manalang, a Filipino virtual assistant with a background in IT and hands-on experience in social media design, marketing, and operations. I specialize in administrative support, email marketing, lead generation, and graphic design, using Canva, Mailchimp, Buffer, and Meta Business Suite to help brands grow with organized, efficient, and on-brand visuals. As a former cafe co-owner and service desk analyst, I bring practical experience in customer service, daily operations, and IT. I am known for proactive problem solving, clear communication, and a strong work ethic. I’m excited to contribute to your branding, marketing, and growth through reliable, detail-oriented virtual support.…I am Michen Aujero Manalang, a Filipino virtual assistant with a background in IT and hands-on experience in social media design, marketing, and operations. I specialize in administrative support, email marketing, lead generation, and graphic design, using Canva, Mailchimp, Buffer, and Meta Business Suite to help brands grow with organized, efficient, and on-brand visuals. As a former cafe co-owner and service desk analyst, I bring practical experience in customer service, daily operations, and IT. I am known for proactive problem solving, clear communication, and a strong work ethic. I’m excited to contribute to your branding, marketing, and growth through reliable, detail-oriented virtual support.

Available to hire

I am Michen Aujero Manalang, a Filipino virtual assistant with a background in IT and hands-on experience in social media design, marketing, and operations. I specialize in administrative support, email marketing, lead generation, and graphic design, using Canva, Mailchimp, Buffer, and Meta Business Suite to help brands grow with organized, efficient, and on-brand visuals.

As a former cafe co-owner and service desk analyst, I bring practical experience in customer service, daily operations, and IT. I am known for proactive problem solving, clear communication, and a strong work ethic. I’m excited to contribute to your branding, marketing, and growth through reliable, detail-oriented virtual support.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Student Intern at The VA Bar Remote

November 1, 2025 - November 1, 2025

Provided administrative assistance including email and calendar management; supported social media across multiple platforms; conducted lead generation using Boolean search techniques; assisted with Mailchimp email marketing campaigns and basic automation; collaborated with mentors to strengthen VA skills.

Assistant System Engineer at Tata Consultancy Services Entec 2

August 1, 2025 - August 1, 2025

Assisted in the installation, configuration, and maintenance of hardware, software, and network systems; provided technical support and troubleshooting; assisted in user account management through Active Directory; participated in system upgrades and documentation; monitored servers and network equipment; contributed to process improvements.

Co-owner & Social Media Graphic Designer at Coftea Cafe

May 1, 2025 - May 1, 2025

Managed daily cafe operations, including staffing, inventory, and vendor relations; processed business, sanitary, and health permits; delivered excellent customer service; developed marketing ideas for seasonal promotions; managed the shop's Facebook page and designed promotional visuals to drive engagement and foot traffic.

Co-owner and Social Media Graphic Designer at Coftea Cafe

May 1, 2025 - May 1, 2025

Owned and operated a coffee shop, managed daily operations including staffing, inventory, and vendor operations; processed business, sanitary, and health permits; developed marketing ideas for seasonal promotions; managed the shop’s Facebook page and designed promotional content; created visuals for new drinks and promotions; edited product photos and short videos; ensured brand identity and scheduled design assets ahead of promotions.

Co-owner and Social Media Graphic Designer at Coftea Cafe

August 1, 2022 - Present

Owned and operated the cafe, managed daily operations including staffing, inventory, and vendor relations; obtained business and health permits; delivered excellent customer service; developed marketing ideas for seasonal promotions; managed the shop Facebook page and created promotional visuals; designed posters, stories, reels, and ad creatives; edited product photos and videos; ensured branding consistency and scheduled assets ahead of promotions.

Service Desk Analyst at Converge ICT Solutions Inc.

December 1, 2020 - December 1, 2020

Provided first-line technical support via telephone, email and social media; diagnosed and resolved internet issues; logged calls and ensured timely resolution of incidents per SLAs; collaborated with IT teams to escalate and resolve complex issues.

Service Desk Analyst at Converge ICT Solutions Inc.

December 1, 2018 - December 1, 2020

Provided first-line technical support via telephone, email, and social media; diagnosed and resolved internet issues; logged calls in a ticketing system and ensured timely resolution in line with SLAs; collaborated with IT teams to escalate and resolve complex issues.