Available to hire
I’m an energetic, ambitious, and friendly native Italian speaker with extensive experience as a manager and in customer service, both in person and online. Currently, I create video gaming content on Twitch and build a vibrant community on the platform. I enjoy helping others and strive to go the extra mile to achieve my goals.
I’m approachable and honest, always eager to meet new people and collaborate with others. With a solid background in customer care, sales, and digital marketing, I bring a broad skill set to everything I do.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Italian
Fluent
English
Advanced
Work Experience
Video Game Content Creator at Twitch.tv
February 1, 2021 - PresentOn-camera personality with substantial knowledge of the gaming industry. Building solid relationships within the network to gain friendships and enable possibilities for future collaborations. Maintaining viewership and interest of online viewers through live streaming videogames and other contents such as giveaways and Discord activities.
Founder & Owner at MiCiShiBi.com
January 31, 2021 - July 30, 2025Analysing and creating reports of potential revenue, sales growth and traffic using Google Analytics platform and platform's insight. Developing business strategy, marketing campaigns and creating relationships with international suppliers that drive sales and profitability. Using knowledge of Web Master/Designer to build the e-commerce website, marketing emails, social media channels and business pages that lead to growing a high-quality audience.
Customer Service Advisor at ASOS.com
April 30, 2020 - July 30, 2025Ensuring customers' queries are answered with the aim of a first-time resolution. Handling customers across different platforms, including social media, e-mail and Live Chat. Working with colleagues across Customer Care to identify and highlight trends in any customer queries.
Brand Sales Manager (Harrods Signatures/Royal Collection) at Harrods
May 31, 2018 - July 30, 2025Leading to maintain an uncluttered and refurbished environment at all times. Managing the assigned area as well as assisting the team in maximising the store's sales and profitability. Developing plans in collaboration with other teams that encompass both strategy and tactics to sales growth.
Sales Support (Nursery Furniture & Baby Gift and Layette) at Harrods
August 31, 2014 - July 30, 2025Assisting the team in maximising the store's sales and profitability. Keeping the store organised and maintaining an uncluttered environment. Describing and demonstrating in detail the products and its benefits to customers.
Retail Assistant at Buckingham Palace/Royal Collection Trust
September 30, 2013 - July 30, 2025Ensuring the shop and displays are clean, tidy and well presented at all times. Approaching customers and politely asking questions to understand their needs. Operating the till and accurately handling cash, cheques and credit/debit card payments.
IT Trainer at Network Housing Group
June 30, 2013 - July 30, 2025Hotel Receptionist at Ducale Suites
September 30, 2010 - July 30, 2025Web Editing/Graphic Designer at SEAT Pagine Gialle Group
August 31, 2009 - July 30, 2025Assistant Tutor/Babysitter
September 30, 2008 - July 30, 2025Technical Hardware Assistant at Pavan LM SRL
November 30, 2007 - July 30, 2025Data Management at Fiorentino Jewellery
November 30, 2006 - July 30, 2025Video Game Content Creator at Twitch.tv
February 1, 2021 - PresentOn-camera personality with substantial knowledge of the gaming industry. Building solid relationships within the network to gain friendships and enable possibilities for future collaborations. Maintaining viewership and interest of online viewers through live streaming video games and other content such as giveaways and Discord activities.
Founder & Owner at MiCiShiBi.com
January 31, 2021 - July 30, 2025Analysing and creating reports of potential revenue, sales growth and traffic using Google Analytics and platform insights. Developing business strategy, marketing campaigns and creating relationships with international suppliers to drive sales and profitability. Using Web Master/Designer knowledge to build the e-commerce website, marketing emails, social media channels, and business pages to grow a high-quality audience.
Customer Service Advisor at ASOS.com
April 30, 2020 - July 30, 2025Ensured customer queries were answered aiming for first-time resolution. Handled customers across different platforms including social media, e-mail, and live chat. Worked with colleagues across Customer Care to identify and highlight trends in customer queries.
Brand Sales Manager {Harrods Signatures/Royal Collection} at Harrods
May 31, 2018 - July 30, 2025Led maintaining an uncluttered and refurbished environment at all times. Managed the assigned area and assisted the team in maximizing store sales and profitability. Developed plans in collaboration with other teams encompassing strategy and tactics for sales growth.
Sales Support {Nursery Furniture & Baby Gift and Layette} at Harrods
August 31, 2014 - July 30, 2025Assisted the team in maximizing store sales and profitability. Kept the store organised and maintained an uncluttered environment. Described and demonstrated products and their benefits in detail to customers.
Retail Assistant at Buckingham Palace/Royal Collection Trust
September 30, 2013 - July 30, 2025Ensured the shop and displays were clean, tidy and well presented at all times. Approached customers and politely asked questions to understand their needs. Operated the till and accurately handled cash, cheques, and credit/debit card payments.
IT Trainer at Network Housing Group
June 30, 2013 - July 30, 2025Hotel Receptionist at Ducale Suites
September 30, 2010 - July 30, 2025Web Editing/Graphic Designer at SEAT Pagine Gialle Group
August 31, 2009 - July 30, 2025Assistant Tutor/Babysitter
September 30, 2008 - July 30, 2025Technical Hardware Assistant at Pavan LM SRL
November 30, 2007 - July 30, 2025Data Management at Fiorentino Jewellery
November 30, 2006 - July 30, 2025Education
Accountancy Degree at ITC F. Ferrara School, Palermo Italy
September 1, 2008 - December 31, 2010Accountancy Degree at ITC F. Ferrara School, Palermo Italy
September 1, 2008 - December 31, 2010Qualifications
ACE Attitude Creates Employability Certificate
January 1, 2013 - February 28, 2013ESOL E.L. 3 Certificate
June 1, 2012 - July 31, 2012General English Certificate
February 1, 2012 - March 31, 2012Computer Hardware and Assembling Certificate
March 1, 2007 - December 31, 2007Information Technologies for Experts Qualification
March 1, 2004 - December 31, 2006Windows Application for Experts Certificate
May 1, 2003 - November 30, 2003ACE Attitude Creates Employability Certificate
January 1, 2013 - February 28, 2013ESOL E.L. 3 Certificate
June 1, 2012 - July 31, 2012General English Certificate
February 1, 2012 - March 31, 2012Computer Hardware and Assembling Certificate
March 1, 2007 - December 31, 2007Information Technologies for Experts Qualification
March 1, 2004 - December 31, 2006Windows Application for Experts Certificate
May 1, 2003 - November 30, 2003Industry Experience
Gaming, Retail, Media & Entertainment, Software & Internet, Travel & Hospitality
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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