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I'm Mitchell Thompson, a versatile professional who blends customer service excellence with a strong foundation in video production. With over 10 years of experience in customer service, sales, and team leadership, I build loyal relationships, drive results, and optimize operations through effective training and inventory management. Alongside my retail experience, I bring 15+ years in film, television, and music production, contributing creative, organizational, and technical expertise across all stages of production. I thrive in collaborative environments, translating ideas into engaging video content, and continually sharpening my editing and storytelling skills.…I'm Mitchell Thompson, a versatile professional who blends customer service excellence with a strong foundation in video production. With over 10 years of experience in customer service, sales, and team leadership, I build loyal relationships, drive results, and optimize operations through effective training and inventory management. Alongside my retail experience, I bring 15+ years in film, television, and music production, contributing creative, organizational, and technical expertise across all stages of production. I thrive in collaborative environments, translating ideas into engaging video content, and continually sharpening my editing and storytelling skills.

Mitchell Thompson

Video Editor, Director of Photography, Cinematographer, +3

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I'm Mitchell Thompson, a versatile professional who blends customer service excellence with a strong foundation in video production. With over 10 years of experience in customer service, sales, and team leadership, I build loyal relationships, drive results, and optimize operations through effective training and inventory management. Alongside my retail experience, I bring 15+ years in film, television, and music production, contributing creative, organizational, and technical expertise across all stages of production. I thrive in collaborative environments, translating ideas into engaging video content, and continually sharpening my editing and storytelling skills.…I'm Mitchell Thompson, a versatile professional who blends customer service excellence with a strong foundation in video production. With over 10 years of experience in customer service, sales, and team leadership, I build loyal relationships, drive results, and optimize operations through effective training and inventory management. Alongside my retail experience, I bring 15+ years in film, television, and music production, contributing creative, organizational, and technical expertise across all stages of production. I thrive in collaborative environments, translating ideas into engaging video content, and continually sharpening my editing and storytelling skills.

Available to hire

I’m Mitchell Thompson, a versatile professional who blends customer service excellence with a strong foundation in video production. With over 10 years of experience in customer service, sales, and team leadership, I build loyal relationships, drive results, and optimize operations through effective training and inventory management.

Alongside my retail experience, I bring 15+ years in film, television, and music production, contributing creative, organizational, and technical expertise across all stages of production. I thrive in collaborative environments, translating ideas into engaging video content, and continually sharpening my editing and storytelling skills.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

POS

Intermediate

Audacity

Intermediate

Language

English

Fluent

Work Experience

Freelance Video Editor

January 1, 2013 - October 1, 2024

Edited and produced high-quality videos for various clients, including commercials, promotional videos, and social media content. Collaborated closely with clients to understand their vision and requirements, ensuring final product met expectations. Used industry-standard video editing software to edit footage, add effects/transitions, and enhance audio quality. Managed multiple projects simultaneously while adhering to tight deadlines and delivering exceptional results. Implemented creative storytelling techniques through shot sequencing, pacing, and visual/audio elements. Color corrected and graded footage to achieve desired mood or style according to client preferences. Integrated motion graphics and visual effects to enhance overall production value. Optimized video files for different platforms (YouTube, Instagram) by adjusting resolution, aspect ratio, file size/compression without compromising quality. Collaborated with videographers/cinematographers during shoots to ensure prop

Cashier Team Lead/Trainer, Sales Associate at Banana Republic Flagship San Francisco

January 1, 2012 - June 1, 2019

Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service. Trained and supervised a team of many different, cycling cashiers to ensure efficient checkout processes and exceptional customer experiences. Created and ran a weekly training in cashiering, customer service, and sales technique. Implemented new POS system, resulting in improved accuracy and efficiency in cash handling procedures. Ran IT and troubleshooting for POS systems, system controller, phone lines, and back office computers. Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports. Resolved customer complaints regarding refunds or exchanges promptly and professionally. Collaborated with store manager to develop strategies to reduce theft and fraud at cashier stations. Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards. Performed regular aud

Freelance Video Editor at Various Clients

January 1, 2013 - October 1, 2024

Edited and produced high-quality videos for clients, including commercials, promotional videos, and social media content. Collaborated with clients to understand their vision and requirements, ensuring the final product met expectations. Used industry-standard software to edit footage, add effects/transitions, and enhance audio quality. Managed multiple projects with strict deadlines while delivering polished results. Implemented creative storytelling techniques through shot sequencing, pacing, and audio-visual elements. Color corrected and graded footage to match desired mood or style. Integrated motion graphics and visual effects to boost production value. Optimized video files for different platforms (YouTube, Instagram) by adjusting resolution, aspect ratio, and compression with minimal quality loss. Collected feedback from shoots with videographers/cinematographers to ensure proper framing/consistency for later editing stages. Provided guidance on best practices for video content

Cashier Team Leader/Trainer at Banana Republic Flagship, San Francisco, CA

January 1, 2012 - June 1, 2019

Managed cashier register operations, including handling cash transactions, processing returns, and delivering excellent customer service. Trained and supervised a team of cashiers to ensure efficient checkout processes and superior customer experiences. Created and led weekly training sessions for cashiering, customer service, and sales techniques. Implemented a new POS system, improving accuracy and efficiency in cash handling. Handled IT and troubleshooting for POS systems and back-office PCs. Maintained accurate daily sales and returns records, resolved customer complaints promptly, and collaborated with store management to reduce theft and fraud at cashier stations. Assisted in training new hires on cash handling procedures, company policies, and customer service standards.