Available to hire
E-commerce manager with 9+ years in Dubai who loves turning ideas into easy-to-shop online experiences. I’ve launched Shopify stores from scratch, owned the P&L, and partnered with marketing, IT, and retail to grow revenue and elevate customer experience. Hands-on with SEO and performance marketing, plus analytics tools like Google Analytics, Tag Manager, and Clarity—I use data to make clear, practical decisions. Curious, collaborative, and calm under pressure; I enjoy building teams and simple processes that scale. Always learning and open to innovative projects.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Work Experience
E-commerce Manager at Flippp
October 1, 2023 - PresentLead development and launch of the company’s e-commerce platform on Shopify, delivering a fully functional online store with a seamless user experience. Managed end-to-end website creation from concept through design, development and deployment; oversaw site functionality, optimization, and customer experience.
E-commerce Manager at Bin Hendi Enterprises
October 1, 2023 - October 13, 2025Developed and executed e-commerce strategies aligned with brand goals; oversaw the e-commerce website, coordinated with the web development team, managed product catalog, order fulfillment, and customer service; tracked KPIs to drive growth.
E-commerce Store Manager at Activity Gate
January 1, 2022 - October 13, 2025Managed daily e-commerce operations including inventory, pricing, content updates, payments, and customer inquiries; led product launches and promotions; implemented UX improvements that boosted traffic and reduced bounce rates.
Retail Sales Consultant at Home Centre
January 1, 2017 - October 13, 2025Supported retail sales and customer service, provided product recommendations, and built strong customer relationships to maintain satisfaction and meet targets.
Retail Customer Relationship Management Specialist at TE Data
January 1, 2016 - October 13, 2025Managed CRM data and loyalty initiatives, supported sales and service improvements, and contributed to customer retention.
Ticket Sales Specialist at Airfare
January 1, 2012 - October 13, 2025Handled ticket sales, assisted customers, and supported daily operations.
E-Commerce Store Manager at ActivityGate
March 1, 2019 - January 1, 2022Designed and maintained the company’s website, updated offers, travel information, and product content. Managed order processing, inventory, fulfillment, and shipment tracking. Led customer service to ensure timely resolutions, tracked e-commerce metrics, and coordinated with warehousing and logistics for on-time deliveries.
Senior Customer Service Representative at Bounce
January 1, 2017 - January 1, 2019Provided frontline customer service, handled inquiries, and resolved issues efficiently to improve response times and customer satisfaction.
Retail Sales Consultant at HomeCentre
January 1, 2016 - January 1, 2017Delivered retail sales support, advised customers, and contributed to overall store performance through effective product recommendations and service.
Retail Customer Relationship Management Specialist at TE Data
January 1, 2012 - January 1, 2016Managed customer relationships, analyzed data to inform retention and engagement strategies, and supported CRM initiatives across Cairo.
Ticket Sales Specialist at Airfare
January 1, 2011 - January 1, 2012Handled ticket sales and customer service for travel bookings in Cairo, contributing to sales targets and customer satisfaction.
Education
Bachelor of Commerce in Business Administration at Cairo University, Egypt
January 11, 2030 - January 1, 2010Bachelor of Commerce in Business Administration at Cairo University, Egypt
January 11, 2030 - January 1, 2010Qualifications
Lean Six Sigma Yellow Belt
January 11, 2030 - October 13, 2025Project Management Professional (PMP)
January 11, 2030 - October 13, 2025Lean Six Sigma Yellow Belt
January 11, 2030 - January 12, 2026Project Management Professional (PMP)
January 11, 2030 - January 12, 2026HubSpot Inbound Marketing Certificate
January 11, 2030 - January 12, 2026Marketing for Ecommerce Performance Excellence
January 11, 2030 - January 12, 2026SEO and Social Media Management Certificate
January 11, 2030 - January 12, 2026Industry Experience
Retail, Software & Internet, Professional Services, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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