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I am a Project Manager and Business Analyst with 16+ years of experience in business analysis, ERP/CRM implementation, stakeholder management, and enterprise solution delivery. I excel at requirement elicitation, creating BRD/FRD/SRS, writing user stories, and modeling processes with BPMN. I thrive in Agile environments, drive pre-sales support, and work with product, delivery, finance, and operations teams to ensure successful implementation. In my roles across multiple industries, I have led requirement workshops, mentored teams, and delivered scalable solutions on time and within budget. I am passionate about transforming business needs into practical technology solutions and building strong client relationships.…I am a Project Manager and Business Analyst with 16+ years of experience in business analysis, ERP/CRM implementation, stakeholder management, and enterprise solution delivery. I excel at requirement elicitation, creating BRD/FRD/SRS, writing user stories, and modeling processes with BPMN. I thrive in Agile environments, drive pre-sales support, and work with product, delivery, finance, and operations teams to ensure successful implementation. In my roles across multiple industries, I have led requirement workshops, mentored teams, and delivered scalable solutions on time and within budget. I am passionate about transforming business needs into practical technology solutions and building strong client relationships.

MD MAHMUDUL ISLAM

Project Manager, Full Stack Developer, Database Developer, +3

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I am a Project Manager and Business Analyst with 16+ years of experience in business analysis, ERP/CRM implementation, stakeholder management, and enterprise solution delivery. I excel at requirement elicitation, creating BRD/FRD/SRS, writing user stories, and modeling processes with BPMN. I thrive in Agile environments, drive pre-sales support, and work with product, delivery, finance, and operations teams to ensure successful implementation. In my roles across multiple industries, I have led requirement workshops, mentored teams, and delivered scalable solutions on time and within budget. I am passionate about transforming business needs into practical technology solutions and building strong client relationships.…I am a Project Manager and Business Analyst with 16+ years of experience in business analysis, ERP/CRM implementation, stakeholder management, and enterprise solution delivery. I excel at requirement elicitation, creating BRD/FRD/SRS, writing user stories, and modeling processes with BPMN. I thrive in Agile environments, drive pre-sales support, and work with product, delivery, finance, and operations teams to ensure successful implementation. In my roles across multiple industries, I have led requirement workshops, mentored teams, and delivered scalable solutions on time and within budget. I am passionate about transforming business needs into practical technology solutions and building strong client relationships.

Available to hire

I am a Project Manager and Business Analyst with 16+ years of experience in business analysis, ERP/CRM implementation, stakeholder management, and enterprise solution delivery. I excel at requirement elicitation, creating BRD/FRD/SRS, writing user stories, and modeling processes with BPMN. I thrive in Agile environments, drive pre-sales support, and work with product, delivery, finance, and operations teams to ensure successful implementation.

In my roles across multiple industries, I have led requirement workshops, mentored teams, and delivered scalable solutions on time and within budget. I am passionate about transforming business needs into practical technology solutions and building strong client relationships.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Hindi

Intermediate

Bengali

Fluent

Work Experience

Project Manager at Be Data Solutions Limited

October 1, 2025 - Present

Lead business requirement workshops; prepare BRD, functional specifications, user stories, and acceptance criteria; support pre-sales activities including solution proposals and scope definition; collaborate with sales and solution teams for bid submissions; coordinate with development and QA teams; track risks, dependencies, and project performance metrics.

Project Manager at SaleBeeCRM

March 1, 2020 - September 30, 2025

Managed CRM solution implementation aligned with client business goals; conducted stakeholder interviews to define system requirements and process flows; translated business needs into functional documentation and system customization plans; facilitated UAT sessions and resolved defects before go-live; improved reporting structure and operational dashboards; collaborated with finance and operations teams for smooth billing and operations.

System Analyst at Next IT Ltd

June 1, 2019 - January 31, 2024

Led requirement elicitation for ERP modules (Supply Chain, Commercial, CRM, Order Management); created BRD, SRS, BPMN workflows, use cases, and functional documentation; performed gap analysis and translated requirements into scalable designs; coordinated between stakeholders, product owners, developers, and QA teams; managed change requests and ensured traceability; supported pre-implementation scoping and solution validation; conducted end-user training and post-deployment support; participated in UAT planning and issue resolution.

Lead Software Engineer at Nexzen Solution Ltd

October 1, 2018 - May 31, 2019

Led design and development of scalable software solutions; mentored developers and ensured code quality through reviews; translated business requirements into technical solutions; oversaw system architecture and delivery timelines.

Senior Software Engineer (Team Lead) at ADDIE Soft Ltd

September 1, 2016 - August 31, 2018

Finalize system requirements to achieve business goals; collaborate with development team and business analysts to produce accurate delivery estimates; distribute workload to team members; participate in reviews/meetings and provide project progress updates; assist in recruitment and interviews.

Executive IT at Pacific Bangladesh Telecom Ltd (Citycell)

February 1, 2013 - August 31, 2016

Provided IT support and solutions aligned with telecom operations; contributed to project initiatives and system enhancements.

Computer Programmer at Dallah Trans Arabia (ARAMCO Project), Saudi Arabia

January 1, 2009 - December 31, 2012

Developed software components for ARAMCO project and supported integration activities.

Software Implementation Engineer at ICE Technologies

January 1, 2008 - December 31, 2009

Implemented software solutions and assisted clients with deployment and customization.

Programmer at Maersk Bangladesh Ltd

January 1, 2006 - December 31, 2007

Developed and maintained software components supporting logistics operations.