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Quality assurance and operations professional with experience across product inspection, food safety compliance, and customer-facing roles. Skilled in ensuring products meet quality standards, investigating defects, maintaining documentation for audits, and driving continuous improvement in fast-paced environments. Also experienced in hospitality front desk management, including check-in/check-out, guest service, cash handling, team coordination, and meeting brand standards. Known for maintaining high operational standards and enhancing customer/guest experiences through clear communication and accountability.…Quality assurance and operations professional with experience across product inspection, food safety compliance, and customer-facing roles. Skilled in ensuring products meet quality standards, investigating defects, maintaining documentation for audits, and driving continuous improvement in fast-paced environments. Also experienced in hospitality front desk management, including check-in/check-out, guest service, cash handling, team coordination, and meeting brand standards. Known for maintaining high operational standards and enhancing customer/guest experiences through clear communication and accountability.

Mannkumar Patel

Product Marketer, Digital Marketer, Marketing Analyst

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Quality assurance and operations professional with experience across product inspection, food safety compliance, and customer-facing roles. Skilled in ensuring products meet quality standards, investigating defects, maintaining documentation for audits, and driving continuous improvement in fast-paced environments. Also experienced in hospitality front desk management, including check-in/check-out, guest service, cash handling, team coordination, and meeting brand standards. Known for maintaining high operational standards and enhancing customer/guest experiences through clear communication and accountability.…Quality assurance and operations professional with experience across product inspection, food safety compliance, and customer-facing roles. Skilled in ensuring products meet quality standards, investigating defects, maintaining documentation for audits, and driving continuous improvement in fast-paced environments. Also experienced in hospitality front desk management, including check-in/check-out, guest service, cash handling, team coordination, and meeting brand standards. Known for maintaining high operational standards and enhancing customer/guest experiences through clear communication and accountability.

Available to hire

Quality assurance and operations professional with experience across product inspection, food safety compliance, and customer-facing roles. Skilled in ensuring products meet quality standards, investigating defects, maintaining documentation for audits, and driving continuous improvement in fast-paced environments.

Also experienced in hospitality front desk management, including check-in/check-out, guest service, cash handling, team coordination, and meeting brand standards. Known for maintaining high operational standards and enhancing customer/guest experiences through clear communication and accountability.

Skills

Experience Level

Expert

Beginner

Beginner

Beginner

Language

English

Advanced

Swahili

Advanced

Hindi

Intermediate

Gujarati

Intermediate

Work Experience

Front Desk Office Manager at DoubleTree by Hilton

January 1, 2023 - Present

Greets guests at the front desk and engages in pleasant conversations while managing the check-in process. Handles high-volume phone calls, directs inquiries to appropriate personnel for timely resolution, and collects room deposits, fees, and payments. Ensures adequate staffing levels during peak times and provides regular performance evaluations and feedback to help team members meet company standards. Handles guest services including check-ins and check-outs, resolves complaints while maintaining high hospitality standards, manages room assignments, reservations, and cash handling, monitors front desk supplies, and coordinates communication with other departments. Manages the front office budget, analyzes operational costs, prepares reports for upper management, ensures compliance with Hilton brand standards and local hospitality regulations, and supports training programs for new staff.

CIC Supervisor at Highbury Canco

October 1, 2022 - September 30, 2023

Managed inbound shipments by unloading trucks, comparing items against invoices, and storing products in designated locations. Assigned tasks and responsibilities to ensure proper coverage and smooth operations in inspection and compliance areas. Trained and mentored team members and fostered a culture of continuous improvement and accountability. Monitored and inspected production processes to ensure compliance with safety, quality, and regulatory standards (including common frameworks such as FDA/HACCP/SQF). Investigated product quality issues, determined root causes, and implemented corrective actions. Maintained documentation and reporting for internal/external audits and ensured compliance with relevant local, national, and international regulations.