I am Mark Setlock, a dynamic Senior Instructional Designer with over a decade of experience crafting engaging learning solutions. I’m proficient in e-learning development tools such as Articulate 360, Storyline 360, and the Adobe Creative Suite, and I’ve engineered video-enhanced courses for organizations like USAA while guiding content creation to align learning objectives with business goals. I excel at building strong relationships with stakeholders to ensure every learning initiative delivers measurable impact and aligns with organizational priorities. I thrive in innovative environments and am eager to leverage my unique skills to drive impactful learning strategies, optimize content lifecycles, and foster professional growth. I have a proven track record of collaborating with cross-functional teams and compliance to meet deadlines, deliver high-quality educational resources, and continuously improve learning programs across multiple business lines.

Mark Setlock

I am Mark Setlock, a dynamic Senior Instructional Designer with over a decade of experience crafting engaging learning solutions. I’m proficient in e-learning development tools such as Articulate 360, Storyline 360, and the Adobe Creative Suite, and I’ve engineered video-enhanced courses for organizations like USAA while guiding content creation to align learning objectives with business goals. I excel at building strong relationships with stakeholders to ensure every learning initiative delivers measurable impact and aligns with organizational priorities. I thrive in innovative environments and am eager to leverage my unique skills to drive impactful learning strategies, optimize content lifecycles, and foster professional growth. I have a proven track record of collaborating with cross-functional teams and compliance to meet deadlines, deliver high-quality educational resources, and continuously improve learning programs across multiple business lines.

Available to hire

I am Mark Setlock, a dynamic Senior Instructional Designer with over a decade of experience crafting engaging learning solutions. I’m proficient in e-learning development tools such as Articulate 360, Storyline 360, and the Adobe Creative Suite, and I’ve engineered video-enhanced courses for organizations like USAA while guiding content creation to align learning objectives with business goals. I excel at building strong relationships with stakeholders to ensure every learning initiative delivers measurable impact and aligns with organizational priorities.

I thrive in innovative environments and am eager to leverage my unique skills to drive impactful learning strategies, optimize content lifecycles, and foster professional growth. I have a proven track record of collaborating with cross-functional teams and compliance to meet deadlines, deliver high-quality educational resources, and continuously improve learning programs across multiple business lines.

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Language

English
Fluent

Work Experience

Senior Instructional Designer at USAA
January 1, 2020 - November 14, 2025
Evaluate and manage learning needs for various business lines; curate content utilizing tools such as LinkedIn Learning, Workday, and other resources; craft engaging materials with Storyline 360, Vyond, and Adobe products; cultivate and sustain relationships with business stakeholders to align learning needs; oversee content creation and lifecycle management; engineer video-enhanced courses to improve front-line employee knowledge; collaborate with the compliance team to redesign courses and meet enterprise-wide deadlines; develop adaptive courses using Articulate 360 and other tools; manage reporting for multiple programs in Workday to improve course evaluations.
Instructional Designer at Ingram Micro Buffalo
January 1, 2020 - January 1, 2020
Consulted with the sales team to design results-oriented learning programs; supervised offshore contractors to assist in content development; devised a comprehensive sales program for a new cloud-based product; nurtured relationships with business stakeholders to ensure e-learning solutions were aligned with objectives and promoted positive business outcomes.
Instructional Designer at M&T Bank Buffalo
April 1, 2017 - April 1, 2017
Partnered with the LMS team to assist with administrative duties, enhancing the operational efficiency of the learning management system; provided expert consultation on instructional design and delivery methods; developed instructional content and storyboards, transitioned materials to production, coordinated client reviews, conducted quality assessments, and established tracking and reporting requirements; collaborated with the LMS team to streamline in-house admin tasks, creating a more efficient learning environment for the entire bank population; managed end-to-end content lifecycle from needs assessment through delivery and maintenance to ensure alignment with business objectives.

Education

AAS at ITT Technical Institute
January 1, 2002 - January 1, 2004
BA at Erie Community College
January 1, 1988 - January 1, 1990

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Professional Services, Software & Internet, Financial Services