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Hi, I’m Murdoq! I’m a creative designer and multimedia editor who loves turning ideas into something people can see, hear, and connect with. I’ve spent a lot of time working with Photoshop and other Adobe tools, designing graphics, artwork, and visuals that really stand out. I also have hands-on experience with video editing using Final Cut Pro and iMovie, where I’ve created engaging and polished videos from start to finish. On top of that, I know my way around music and audio production tools like Logic Pro, GarageBand, and Pro Tools, which lets me bring another layer of creativity into my projects. I’m also passionate about digital art; I use Procreate to design original illustrations, and I even created the logo and designs for my own clothing brand. What really sets me apart is how versatile I am across different creative areas. Whether it’s editing videos, designing graphics, producing audio, or building a brand from scratch, I love exploring new ideas and learning new skills to make every project unique and meaningful.…Hi, I’m Murdoq! I’m a creative designer and multimedia editor who loves turning ideas into something people can see, hear, and connect with. I’ve spent a lot of time working with Photoshop and other Adobe tools, designing graphics, artwork, and visuals that really stand out. I also have hands-on experience with video editing using Final Cut Pro and iMovie, where I’ve created engaging and polished videos from start to finish. On top of that, I know my way around music and audio production tools like Logic Pro, GarageBand, and Pro Tools, which lets me bring another layer of creativity into my projects. I’m also passionate about digital art; I use Procreate to design original illustrations, and I even created the logo and designs for my own clothing brand. What really sets me apart is how versatile I am across different creative areas. Whether it’s editing videos, designing graphics, producing audio, or building a brand from scratch, I love exploring new ideas and learning new skills to make every project unique and meaningful.

Murdoq Merritt

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Hi, I’m Murdoq! I’m a creative designer and multimedia editor who loves turning ideas into something people can see, hear, and connect with. I’ve spent a lot of time working with Photoshop and other Adobe tools, designing graphics, artwork, and visuals that really stand out. I also have hands-on experience with video editing using Final Cut Pro and iMovie, where I’ve created engaging and polished videos from start to finish. On top of that, I know my way around music and audio production tools like Logic Pro, GarageBand, and Pro Tools, which lets me bring another layer of creativity into my projects. I’m also passionate about digital art; I use Procreate to design original illustrations, and I even created the logo and designs for my own clothing brand. What really sets me apart is how versatile I am across different creative areas. Whether it’s editing videos, designing graphics, producing audio, or building a brand from scratch, I love exploring new ideas and learning new skills to make every project unique and meaningful.…Hi, I’m Murdoq! I’m a creative designer and multimedia editor who loves turning ideas into something people can see, hear, and connect with. I’ve spent a lot of time working with Photoshop and other Adobe tools, designing graphics, artwork, and visuals that really stand out. I also have hands-on experience with video editing using Final Cut Pro and iMovie, where I’ve created engaging and polished videos from start to finish. On top of that, I know my way around music and audio production tools like Logic Pro, GarageBand, and Pro Tools, which lets me bring another layer of creativity into my projects. I’m also passionate about digital art; I use Procreate to design original illustrations, and I even created the logo and designs for my own clothing brand. What really sets me apart is how versatile I am across different creative areas. Whether it’s editing videos, designing graphics, producing audio, or building a brand from scratch, I love exploring new ideas and learning new skills to make every project unique and meaningful.

Available to hire

Hi, I’m Murdoq! I’m a creative designer and multimedia editor who loves turning ideas into something people can see, hear, and connect with. I’ve spent a lot of time working with Photoshop and other Adobe tools, designing graphics, artwork, and visuals that really stand out. I also have hands-on experience with video editing using Final Cut Pro and iMovie, where I’ve created engaging and polished videos from start to finish.

On top of that, I know my way around music and audio production tools like Logic Pro, GarageBand, and Pro Tools, which lets me bring another layer of creativity into my projects. I’m also passionate about digital art; I use Procreate to design original illustrations, and I even created the logo and designs for my own clothing brand.

What really sets me apart is how versatile I am across different creative areas. Whether it’s editing videos, designing graphics, producing audio, or building a brand from scratch, I love exploring new ideas and learning new skills to make every project unique and meaningful.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Beginner

DaVinci Resolve Studio

Beginner

Language

English

Fluent

Work Experience

Virtual Customer Service Representative at Activus Connect

August 1, 2024 - September 24, 2025

Responded to customer calls related to 401(k), health insurance, pension, and payroll inquiries. Provided technical support for web/application access issues to benefit platforms. Guided customers through enrollment processes for employer-sponsored benefits. Explained product and service options to support decision-making. Documented customer interactions with strong attention to grammar and detail. Processed health plan enrollments, tax and banking updates, retirement elections, and 401(k) changes. Researched complex cases using internal tools and maintained ownership of individual cases while supporting a collaborative team environment.

Technical Support Specialist at Conduent - Kentucky

May 1, 2023 - September 24, 2025

Delivered remote technical support for Apple devices (iPhone, iPad, MacBooks, iMacs, Apple Watches), resolving software and hardware issues. Provided guidance on Apple services (iCloud, Apple ID, system updates) and app troubleshooting. Handled up to 30 inbound calls daily, balancing technical troubleshooting with consultative sales. Educated customers on product features and benefits, resulting in increased product usage and retention. Scheduled repair appointments and facilitated service orders, ensuring smooth transitions to in-store or mail-in service. Promoted AppleCare+ and other support solutions. Built strong customer relationships through expertise and empathy, contributing to high satisfaction scores.

Appointment Scheduler at Omni Interactions, Inc.

January 1, 2022 - September 24, 2025

Managed high-volume inbound and outbound calls—up to 100 per day—to schedule vaccine, flu shot, and pharmacy appointments across multiple healthcare providers. Provided remote support to patients regarding vaccines, side effects, and general health concerns. Maintained accurate patient records in compliance with HIPAA and company policies. Communicated clearly and compassionately to ensure patients felt informed and supported. Demonstrated strong multitasking in a fast-paced remote environment. Collaborated with pharmacists and medical teams to coordinate timely appointments.

Video Editor at YouTube Content Creator

September 1, 2020 - September 24, 2025

Managed multiple video projects with deadlines; Optimized video files for platforms like YouTube and Instagram by adjusting resolution and compression without compromising quality. Maintained organized file management for quick asset retrieval. Edited and produced high-quality videos for clients, promotional materials, and social media content.

Warehouse Associate at Recktt Benkiser

March 1, 2020 - September 24, 2025

Picked and packed cleaning and medical supplies on a conveyor belt as part of a large team. Used pallet jacks to move pallets and kept the workspace organized. Regularly lifted and moved boxes and products weighing 70 lbs or more. Made sure orders were packed right and ready to ship on time. Helped keep the workspace clean and followed all safety rules. Worked closely with teammates to hit daily goals.

Courtesy Clerk at Kroger

May 1, 2015 - September 24, 2025

Assisted customers by bagging groceries efficiently and providing friendly, helpful service at checkout. Supported store operations by directing and managing the customer line to ensure a smooth flow at registers. Helped restock shelves with food and merchandise during downtime to maintain store organization and product availability. Retrieved shopping carts from the parking lot and kept the front of the store clean and safe. Answered customer questions and guided them to product locations. Worked closely with cashiers and store associates to ensure a positive and efficient shopping experience for all customers.

Virtual Customer Service Representative at Activus Connect

August 1, 2024 - September 24, 2025

Handled inbound calls related to 401(k), health insurance, pension, and payroll inquiries; provided technical support for web/application access to benefit platforms; guided enrollment for employer-sponsored benefits; explained product and service options to support customer decision-making; accurately documented customer interactions with attention to grammar and detail; processed transactions including health plan enrollments, tax and banking updates, retirement elections, and 401(k) changes; conducted research using internal tools to resolve complex cases independently; maintained individual case ownership while supporting the team in a collaborative environment.

Technical Support Specialist at Conduent

May 1, 2023 - September 24, 2025

Delivered remote technical support for Apple devices (iPhone, iPad, MacBook, iMac, Apple Watch), resolving software and hardware issues; guided services such as iCloud, Apple ID, system updates, and app troubleshooting; handled up to 30 inbound calls daily; educated customers on product features and benefits; scheduled repair appointments and facilitated service orders; proactively promoted AppleCare+ and other support solutions; built strong customer relationships and contributed to high satisfaction.

Appointment Scheduler at Omni Interactions, Inc.

January 1, 2022 - September 24, 2025

Managed high-volume inbound and outbound calls—up to 100 per day—to schedule vaccine, flu shot, and pharmacy appointments across various healthcare providers; provided remote patient support regarding vaccines, medication side effects, and general health concerns; maintained accurate patient records in line with HIPAA guidelines; delivered clear, compassionate communication to ensure patients felt informed and supported; collaborated with pharmacists and medical teams for timely appointment coordination.

Warehouse Associate at Recktt Benkiser

March 1, 2020 - September 24, 2025

Picked and packed cleaning and medical supplies on a conveyor belt as part of a large team; used pallet jacks to move pallets around the warehouse; regularly lifted and moved boxes weighing 70 lbs or more; ensured orders were packed correctly and shipped on time; maintained a clean and safe workspace; collaborated with teammates to hit daily goals.

Courtesy Clerk at Kroger

May 1, 2015 - September 24, 2025

Assisted customers by bagging groceries, guided them to product locations, restocked shelves, retrieved shopping carts, and maintained front-of-store cleanliness; answered questions and supported cashiers to ensure a positive and efficient shopping experience.