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Strategic and creative professional with strong experience in Customer Success, Account Management, Music Business, and SaaS environments. Known for analytical thinking, cross-functional collaboration, and process optimization. I am passionate about turning ideas into real-world solutions for clients and stakeholders, and I thrive on turning challenges into actionable plans.…

MYLENA SALESACCO

Songwriter, Music Producer, Content Producer, +3

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Strategic and creative professional with strong experience in Customer Success, Account Management, Music Business, and SaaS environments. Known for analytical thinking, cross-functional collaboration, and process optimization. I am passionate about turning ideas into real-world solutions for clients and stakeholders, and I thrive on turning challenges into actionable plans.…

Available to hire

Strategic and creative professional with strong experience in Customer Success, Account Management, Music Business, and SaaS environments. Known for analytical thinking, cross-functional collaboration, and process optimization.

I am passionate about turning ideas into real-world solutions for clients and stakeholders, and I thrive on turning challenges into actionable plans.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Fluent

Spanish; Castilian

Intermediate

Korean

Intermediate

Work Experience

Royalties Manager at ABRAMUS

January 1, 2024 - September 15, 2025

Oversaw the collection and distribution of royalties to rights holders; analyzed large data sets using Excel and Power BI to ensure payment accuracy; created dashboards and monthly reports; mediated disputes around musical and photographic works; ensured compliance with copyright regulations; managed artist relationships, content curation, and bookings; supported onboarding and training; optimized processes and reduced churn.

Account Manager at Mosyle

January 1, 2025 - September 15, 2025

Managed client relationships, onboarding, training, and quarterly business reviews; identified upsell/cross-sell opportunities; maintained CRM and feedback loops for CX optimization; collaborated with internal teams to deliver high-quality customer support across channels.

Customer Success Specialist at ChatFood

January 1, 2022 - September 15, 2025

Provided English-language customer support and onboarding for B2B/B2C clients; led training on chatbot implementation and performance optimization; produced tutorials and blog content; contributed to onboarding materials and KPI reporting.

Customer Success Analyst at Moochies Technologies Ltd.

January 1, 2023 - September 15, 2025

Led a team of 8; coached and mentored; managed onboarding, customer support, and upsell strategies; produced KPI/OKR based reporting.

Marketing & Sales Manager at Bubble Kill

January 1, 2021 - September 15, 2025

Led English-language technical support; diagnosed software/hardware issues; produced KPI reports; managed operations; led digital marketing campaigns and sales efforts; improved customer acquisition through targeted ads.

Sales Assistant at Sodimac Brasil

January 1, 2021 - September 15, 2025

Supported sales operations; provided English-language technical support across multiple regions; assisted in CRM and client communication; processed orders.

Customer Success Manager at Car Doctor

January 1, 2018 - September 15, 2025

Managed HR and financial operations; oversaw procurement, client services, and digital marketing; drove client acquisition via targeted campaigns; supervised a team of 15.