Available to hire
I am an executive producer and operational manager with a solid trajectory across corporate, cultural, and international environments, working in project coordination, event production, administrative management, team leadership, and executive support. I thrive in multicultural settings and enjoy building strong relationships with clients, partners, and cross-functional teams to deliver end-to-end production solutions. Fluent English and advanced Spanish enable me to communicate across borders and lead diverse teams with empathy and clarity.
Experience Level
Language
English
Fluent
Portuguese
Fluent
Spanish; Castilian
Advanced
Korean
Beginner
Work Experience
Royalties Manager at ABRAMUS
January 1, 2024 - September 15, 2025Oversaw the collection and distribution of royalties to rights holders; analyzed large data sets using Excel and Power BI to ensure payment accuracy; created dashboards and monthly reports; mediated disputes around musical and photographic works; ensured compliance with copyright regulations; managed artist relationships, content curation, and bookings; supported onboarding and training; optimized processes and reduced churn.
Account Manager at Mosyle
January 1, 2025 - September 15, 2025Managed client relationships, onboarding, training, and quarterly business reviews; identified upsell/cross-sell opportunities; maintained CRM and feedback loops for CX optimization; collaborated with internal teams to deliver high-quality customer support across channels.
Customer Success Specialist at ChatFood
January 1, 2022 - September 15, 2025Provided English-language customer support and onboarding for B2B/B2C clients; led training on chatbot implementation and performance optimization; produced tutorials and blog content; contributed to onboarding materials and KPI reporting.
Customer Success Analyst at Moochies Technologies Ltd.
January 1, 2023 - September 15, 2025Led a team of 8; coached and mentored; managed onboarding, customer support, and upsell strategies; produced KPI/OKR based reporting.
Marketing & Sales Manager at Bubble Kill
January 1, 2021 - September 15, 2025Led English-language technical support; diagnosed software/hardware issues; produced KPI reports; managed operations; led digital marketing campaigns and sales efforts; improved customer acquisition through targeted ads.
Sales Assistant at Sodimac Brasil
January 1, 2021 - September 15, 2025Supported sales operations; provided English-language technical support across multiple regions; assisted in CRM and client communication; processed orders.
Customer Success Manager at Car Doctor
January 1, 2018 - September 15, 2025Managed HR and financial operations; oversaw procurement, client services, and digital marketing; drove client acquisition via targeted campaigns; supervised a team of 15.
Account Manager (Finance Specialist) at Mosyle
January 1, 2024 - January 1, 2025Strategic management of an international B2B client portfolio; main executive point of contact; align expectations, priorities and business objectives; coordinate between technical, financial, and operational teams to resolve complex requests; prepare executive reports and KPI tracking.
Royalties Manager at ABRAMUS – Associação Brasileira de Música e Artes
January 1, 2023 - January 1, 2024Administrative and technical management of copyright royalties; contract analysis; data organization and metadata oversight; ensuring compliance and data accuracy; preparation of technical and strategic reports for national and international stakeholders.
Customer Support & Customer Success at Moochies
January 1, 2022 - January 1, 2023Customer support and success management for international clients in English; ticket handling using Zendesk; direct communication with corporate clients, technical support, and operations to resolve issues; escalation and follow-up with internal teams.
Operations Manager & Artist Relations at Shows
January 1, 2023 - December 31, 2023Operational coordination of projects and events within the entertainment and music sector; executive relationship management with artists, producers, and strategic partners; organization of contracts, schedules, logistics, and timelines; support for strategic decisions in cultural projects and live events.
Operations Supervisor at Bubble Kill
January 1, 2021 - January 1, 2022Supervision of daily operations and administrative routines; leadership, training, and coordination of the operational team; supplier management, purchasing, inventory control, and commercial negotiation; operational financial control and support for leadership decisions; structuring and improvement of internal processes; creation and execution of marketing projects.
Support & Account Manager at ChatFood
January 1, 2021 - December 31, 2021Support and account management for international clients in English within a SaaS environment; use of ticketing system for prioritization and SLA monitoring; direct liaison with corporate clients, technical support, and operations; escalation to internal teams as needed.
Customer Service & Sales at Sodimac
January 1, 2021 - December 31, 2021Customer service and sales; handling inquiries, order processing, and collaboration with other teams to meet sales targets.
Customer Success Manager at Nota Aí
January 1, 2018 - January 1, 2020Managed customer relationships, implemented success strategies, cross-functional coordination, and training to improve retention and satisfaction.
Workshop Manager at Cart Doctor
January 1, 2016 - January 1, 2018Organized travel, transportation, calendars, and end-to-end logistics; managed vendor relations and event execution within workshops.
Junior Apprentice – Finance & Foreign Trade at Tito Despachante
January 1, 2014 - January 1, 2015Support roles in finance and foreign trade; on-the-job training and documentation handling.
Education
Bachelor of Visual Arts at Federal University of Rio Grande
October 1, 2018 - January 1, 2023Audio Engineering & Music Production at EM&T
January 1, 2024 - January 1, 2025Administrative Assistant Certificate at Senac RS
January 1, 2014 - January 1, 2014Cultural Production at Faculdade Souza Lima
January 1, 2025 - January 1, 2027Bachelor’s Degree in Business Administration at Faculdade Anhanguera (EAD)
March 2, 2015 - November 6, 2017Qualifications
Administrative Assistant Certificate
January 1, 2014 - September 15, 2025Industry Experience
Media & Entertainment, Software & Internet, Professional Services, Education, Retail
Experience Level
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