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Hi, I’m Nadhira Syifa. I’m a graduate in English Literature from the University of Technology Yogyakarta, passionate about people, processes, and positive user experiences. I bring leadership, organizational skills, and the ability to perform under pressure, honed through diverse roles in customer operations, content moderation, HR, and museum outreach. I’ve worked with global teams on community operations and customer support, turning data insights into practical improvements while upholding privacy and policy standards. I love solving problems, helping communities thrive, and continuously learning new tools and practices to deliver exceptional experiences.…Hi, I’m Nadhira Syifa. I’m a graduate in English Literature from the University of Technology Yogyakarta, passionate about people, processes, and positive user experiences. I bring leadership, organizational skills, and the ability to perform under pressure, honed through diverse roles in customer operations, content moderation, HR, and museum outreach. I’ve worked with global teams on community operations and customer support, turning data insights into practical improvements while upholding privacy and policy standards. I love solving problems, helping communities thrive, and continuously learning new tools and practices to deliver exceptional experiences.

Nadhira Syifa

Community Manager, Content Producer, Data Analyst, +2

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Hi, I’m Nadhira Syifa. I’m a graduate in English Literature from the University of Technology Yogyakarta, passionate about people, processes, and positive user experiences. I bring leadership, organizational skills, and the ability to perform under pressure, honed through diverse roles in customer operations, content moderation, HR, and museum outreach. I’ve worked with global teams on community operations and customer support, turning data insights into practical improvements while upholding privacy and policy standards. I love solving problems, helping communities thrive, and continuously learning new tools and practices to deliver exceptional experiences.…Hi, I’m Nadhira Syifa. I’m a graduate in English Literature from the University of Technology Yogyakarta, passionate about people, processes, and positive user experiences. I bring leadership, organizational skills, and the ability to perform under pressure, honed through diverse roles in customer operations, content moderation, HR, and museum outreach. I’ve worked with global teams on community operations and customer support, turning data insights into practical improvements while upholding privacy and policy standards. I love solving problems, helping communities thrive, and continuously learning new tools and practices to deliver exceptional experiences.

Available to hire

Hi, I’m Nadhira Syifa. I’m a graduate in English Literature from the University of Technology Yogyakarta, passionate about people, processes, and positive user experiences. I bring leadership, organizational skills, and the ability to perform under pressure, honed through diverse roles in customer operations, content moderation, HR, and museum outreach.

I’ve worked with global teams on community operations and customer support, turning data insights into practical improvements while upholding privacy and policy standards. I love solving problems, helping communities thrive, and continuously learning new tools and practices to deliver exceptional experiences.

Skills

Branding

Copywriting

Presentation Design

Experience Level

Branding

Intermediate

Copywriting

Intermediate

Presentation Design

Intermediate

Language

English

Fluent

Indonesian

Advanced

Work Experience

Community Operations Specialist at TDCX

January 1, 2025 - Present

Review and moderate reported social media content with a strong focus on quality, speed, and accuracy, ensuring timely and precise assistance to the community. Analyze data to identify opportunities for enhancing user experience and stay alert to trends and patterns. Maintain the highest standards of confidentiality, security, integrity, and privacy in all aspects of work. Commit to ensuring the overall success of the community through effective problem-solving and policy adherence. Accurately label content based on predefined criteria, including language, sentiment, and context.

Client Operations at Teleperformance

November 1, 2023 - December 1, 2024

Provide timely support to customers through email, chat, and call channels. Identify and escalate priority issues through proper channels. Assist customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries. Meet all key performance indicators set by the company and client. Work with other team members in identifying better ways to provide better customer support.

Customer Satisfaction Executive at PT. GamerToGamer Global Group

January 1, 2023 - November 1, 2023

Provide troubleshooting assistance for customer orders, account status, and relevant problems, including verifying documents to confirm identities worldwide. Provide data and guidance to support the sales team. Stay up-to-date with new product and feature launches. Review pending orders and specific customer requests to ensure excellent customer service and customer experience. Maintain FAQ articles to keep up-to-date information for customers. Suggest sales process improvements.

Funding Officer at PT. Kreasi Karya Amanah Andalan

August 1, 2022 - November 1, 2022

Promote banking products to prospective customers. Maintain and retain existing customers. Cross-sell to increase the portfolio of funds and other services. Built strong relationship with customers.

Human Resources at PT. Kreasi Karya Amanah Andalan

November 1, 2022 - January 1, 2023

Create and publish job advertisements across various platforms. Screening and collecting basic information of the talent. Negotiate salary and benefits with selected candidates. Maintain recruitment database and periodic reports.

Creative Team Intern at Museum Dewantara Kirti Griya

February 1, 2022 - May 1, 2022

Promote the museum by creating banners, brochures, Instagram content and organizing annual event to attract public interest. Maintain the museum by updating item descriptions and organizing books in the library.

Sales Staff at PT. Mitra Adiperkasa. Tbk

April 1, 2018 - June 1, 2018

Provide product information to customers, including product types and availability. Prepare regular sales reports. Stay up-to-date with fashion industry trends.