Naim Jones

Technical Support Engineer I / II at VMware

Managed and resolved 25-36 cases weekly, collaborating with cross-functional teams, secure SSL certificates and minimize system vulnerabilities. Provided front-line engineering support to non-technical and technical users, simplifying complex concepts including backups, patches, and vulnerabilities. Worked with engineering teams including network and storage to ensure efficient issue resolution and reduce the environmental impact. Analyzed historical incident reports to identify recurring security threats, implementing proactive measures that improved overall support solutions and reduced incident recurrence.

Intern at Bitcoin Center NYC