Nancy Gao

Led a cross-functional team to design Atlassian's first AI-powered performance tool, enabling employees to locate work and write self-assessments. Streamlined the performance process and achieved over 30% adoption in the first cycle, saving 10,000 hours in the latter half of the fiscal year. Redesigned Admin Hub onboarding with automated workflows, introduced 40+ new logs monthly, improved quality logs, and contributed to a scalable onboarding experience for 4.5 million monthly users; addressed 6,000+ support requests and saved $57,000 annually in support costs. Collaborated across engineering and product to deliver high-quality experiences in Figma and aligned content and workflows with user feedback and business requirements. Managed fast-paced work and delivered on time against tight deadlines with no compromise on quality.

Led a cross-functional team to design Atlassian’s first AI-powered performance tool enabling employees to find their work and write self-assessments. Streamlined performance workflows, achieving over 30% adoption in the first cycle and saving ~10,000 hours in the latter half of the fiscal year. Conducted user research and interviews to understand admin/CEO needs and translated insights into admin-focused workflows; contributed to onboarding improvements and structured audit logs using NLP to improve log quality.