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Detail-oriented administrative and customer service professional with experience in clinic reception, bilingual client communication, scheduling, invoicing, and financial documentation. Strong capability in maintaining client relationships through consistent follow-up and professional service. Experienced supporting real estate operations, including CRM management, property logistics, translations, and creation of marketing materials. Proficient with digital tools for websites and advertising, including WordPress, Canva, and Mailchimp, with fluent English and Polish and advanced Spanish.…Detail-oriented administrative and customer service professional with experience in clinic reception, bilingual client communication, scheduling, invoicing, and financial documentation. Strong capability in maintaining client relationships through consistent follow-up and professional service. Experienced supporting real estate operations, including CRM management, property logistics, translations, and creation of marketing materials. Proficient with digital tools for websites and advertising, including WordPress, Canva, and Mailchimp, with fluent English and Polish and advanced Spanish.

Natalia Cebula

Content Creator, Project Manager, Marketing Strategist, +2

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Detail-oriented administrative and customer service professional with experience in clinic reception, bilingual client communication, scheduling, invoicing, and financial documentation. Strong capability in maintaining client relationships through consistent follow-up and professional service. Experienced supporting real estate operations, including CRM management, property logistics, translations, and creation of marketing materials. Proficient with digital tools for websites and advertising, including WordPress, Canva, and Mailchimp, with fluent English and Polish and advanced Spanish.…Detail-oriented administrative and customer service professional with experience in clinic reception, bilingual client communication, scheduling, invoicing, and financial documentation. Strong capability in maintaining client relationships through consistent follow-up and professional service. Experienced supporting real estate operations, including CRM management, property logistics, translations, and creation of marketing materials. Proficient with digital tools for websites and advertising, including WordPress, Canva, and Mailchimp, with fluent English and Polish and advanced Spanish.

Available to hire

Detail-oriented administrative and customer service professional with experience in clinic reception, bilingual client communication, scheduling, invoicing, and financial documentation. Strong capability in maintaining client relationships through consistent follow-up and professional service.

Experienced supporting real estate operations, including CRM management, property logistics, translations, and creation of marketing materials. Proficient with digital tools for websites and advertising, including WordPress, Canva, and Mailchimp, with fluent English and Polish and advanced Spanish.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Polish

Fluent

Spanish; Castilian

Advanced

Work Experience

Freelance Project Work (Real Estate Website Support)

May 1, 2025 - Present

Collaborated remotely on development of a real estate website, focusing on structure, listings, and content optimization. Improved workflow efficiency through digital and AI-based tools. Continued professional growth through advanced Spanish learning and online training related to real estate operations and digital tools.

Freelance Real Estate Website Developer at Professional Development & Freelance Project Work

May 1, 2025 - November 5, 2025

Collaborated remotely on the development of a real estate website, focusing on structure, listings, and content optimization. Assisted in improving workflow efficiency through digital and AI-based tools. Continued professional growth through advanced Spanish language learning and participation in online training related to real estate operations and digital tools.

Property Sales Assistant at MASA Real Estate

February 1, 2025 - February 1, 2025

Supported property sales operations, including documentation, translations, and client communication in English, Spanish and Polish. Assisted with property logistics—from coordination of viewings to post-sale follow-ups with owners and service providers. Prepared financial and analytical presentations, including cost analyses and rental projections. Maintained and updated CRM systems to track client interactions and property data. Created promotional and marketing materials for property listings and campaigns. Advised clients on financial and procedural aspects of real estate transactions.

Administrative / Customer Service (Client Communication & Customer Service Property Management Support)

January 1, 2025 - Present

Administrative and financial coordination with a flexible approach to hybrid work environments.

Sales Department / Property Operations Support at MASA Real Estate

May 1, 2024 - February 28, 2025

Supported property sales operations, including documentation, translations, and client communication in English, Spanish, and Polish. Assisted with property logistics from coordination of viewings to post-sale follow-ups with owners and service providers. Prepared financial and analytical presentations including cost analyses and rental projections. Maintained and updated CRM systems tracking client interactions and property data. Created promotional and marketing materials for property listings and campaigns. Advised clients on financial and procedural aspects of real estate transactions.

Receptionist / Customer Service at Vici Clinic

January 31, 2024 - January 31, 2024

Served as the first point of contact for clients, managing daily reception operations, scheduling appointments, and coordinating service bookings both in person and online. Provided personalized customer care—advising clients on suitable treatments, preparing cost estimates, and ensuring a positive and professional experience. Handled bilingual communication (Polish–English) with international clients and partners. Managed financial documentation, including invoicing, expense reports, and daily cash summaries. Coordinated with suppliers and service providers for product orders, maintenance, and reclamations. Maintained and updated the clinic’s website via WordPress; created engaging content for social media (Instagram, TikTok). Built long-term relationships with clients through consistent follow-up, professional assistance, and attention to detail.

Receptionist / Marketing Specialist at Vici Clinic

November 1, 2019 - January 31, 2024

Served as the first point of contact for clients, managing daily reception operations, scheduling appointments, and coordinating service bookings in person and online. Provided personalized customer care by advising clients on suitable treatments, preparing cost estimates, and ensuring a positive professional experience. Handled bilingual communication (Polish–English) with international clients and partners. Managed financial documentation including invoicing, expense reports, and daily cash summaries. Coordinated with suppliers for product orders, maintenance, and reclamations. Maintained the clinic’s WordPress website and created social media content for Instagram and TikTok. Built long-term client relationships through consistent follow-up and attention to detail.

Operations Manager at Domowe Przysmaki

October 1, 2019 - October 1, 2019

Managed team schedules and daily operations, improving efficiency and service quality. Monitored expenses and prepared financial summaries. Negotiated with suppliers to optimize pricing and stock management.

Team Schedule & Operations (Domestic Food / Catering) at Domowe Przysmaki

May 1, 2017 - October 31, 2019

Managed team schedules and daily operations to improve efficiency and service quality. Monitored expenses and prepared financial summaries. Negotiated with suppliers to optimize pricing and stock management.