Nawras Diya Althaher

Handled and responded to a high volume of inbound and outbound calls with patients, ensuring professional communication and accurate appointment scheduling for ophthalmology consultations and surgeries. Provided detailed information about the center’s services, procedures, and doctors, contributing to increased patient satisfaction and trust. Led the call center team by training new staff, assisting in handling escalated cases, and ensuring service quality standards were consistently met. Managed social media inboxes and comment sections, responding promptly to inquiries, appointment requests, and medical service questions with empathy and accuracy. Monitored and moderated user-generated content to maintain a professional and supportive online environment aligned with the center’s medical ethics and branding. Coordinated between marketing and customer service teams to report patient concerns, improve service delivery, and support ongoing digital campaigns.

Made 60 to 80 calls daily to attract new customers by offering services. Identified and pursued new business opportunities through prospecting, networking, and cold calling. Developed and maintained strong relationships with existing and potential clients. Understood clients' needs to propose suitable solutions. Negotiated contracts and closed sales to achieve revenue targets. Developed and executed social media marketing plans across platforms including Facebook, Twitter, Instagram, LinkedIn, and YouTube. Created engaging content like posts, images, videos, and stories aligned with brand identity. Analyzed social media metrics to track campaign effectiveness and made recommendations for optimization.

Reviewed and analyzed banking data sources to identify discrepancies, errors, and inconsistencies. Collaborated with IT, operations, and compliance teams to identify and resolve data quality issues in a timely manner. Conducted regular audits and quality checks to monitor data accuracy and integrity. Documented data cleansing processes and outcomes for reference and audit purposes.