Nur Fareda Binti Abdullah
I am a tourism and travel operations professional with more than 10 years of experience across agency management, tour operations, ticketing sales, corporate and government travel, and guest services.
About
I am a tourism and travel operations professional with more than 10 years of experience across agency management, tour operations, ticketing sales, corporate and government travel, and guest services. In my current role as Manager at Majesty Holidays, I oversee daily agency operations, develop and price tour packages, negotiate with suppliers, manage key accounts, and lead a team of travel consultants. I am also experienced in planning complex itineraries and using Abacus Sabre for flight bookings, fare construction, and inventory control.
I enjoy creating smooth, memorable travel experiences while building strong relationships with customers, suppliers, and colleagues. My strengths include team leadership, sales, customer service, package development, and resolving operational challenges with professionalism. I am fluent in Malay, advanced in English, and hold a Bachelor of Science with Honours in Tourism Management, as well as a full driving licence.
- 11 years' experience
- Joined October 2026
Skills· 2
Languages
- MalayFluent
- EnglishAdvanced
Industry experience
- Travel & Hospitality
- Government
- Transportation & Logistics
- Professional Services
Work experience· 6 roles
Oversee complete daily operations of the travel agency, including tour package development, pricing strategy, supplier negotiations, account management, and booking workflow improvements. Lead and mentor travel consultants by setting performance targets, conducting training, and maintaining high service standards. Manage corporate and leisure accounts, coordinate complex multi-destination itineraries, resolve escalated customer issues, and support sales growth through marketing initiatives and strategic partnerships.
Designed, promoted, and sold domestic and international tour packages while managing end-to-end tour operations. Planned itineraries, arranged hotel and transport bookings, coordinated ground handling, and provided on-ground support for group and FIT travellers. Maintained relationships with airlines, hotels, and destination partners to secure competitive rates, exclusive offers, and priority inventory.
Managed ticketing sales, government and corporate travel warrants, and the daily operations of the Kuala Lumpur branch for more than six years. Served individual and corporate clients while using Abacus Sabre GDS for flight bookings, fare construction, and inventory control. Delivered customer service and supported branch-level travel sales and administration.
Education
Certifications and awards
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