Hello, I’m Nicholas Burd, a Senior UX/UI Designer and Product Design Leader with over 15 years of experience crafting scalable, user-centered digital experiences across enterprise and SaaS platforms. I specialize in design systems, data-driven UX, and end-to-end product design, leading cross-functional teams to define vision, align roadmaps, and deliver simple, high-impact solutions in complex domains like payroll, benefits, and fintech. I’m passionate about mentorship, scalable design systems, and solving tough UX challenges through empathy and innovation. I combine strategic design thinking with technical fluency and a human-centered approach to create products that improve usability, efficiency, and ROI.…

Nicholas Burd

Hello, I’m Nicholas Burd, a Senior UX/UI Designer and Product Design Leader with over 15 years of experience crafting scalable, user-centered digital experiences across enterprise and SaaS platforms. I specialize in design systems, data-driven UX, and end-to-end product design, leading cross-functional teams to define vision, align roadmaps, and deliver simple, high-impact solutions in complex domains like payroll, benefits, and fintech. I’m passionate about mentorship, scalable design systems, and solving tough UX challenges through empathy and innovation. I combine strategic design thinking with technical fluency and a human-centered approach to create products that improve usability, efficiency, and ROI.…

Available to hire

Hello, I’m Nicholas Burd, a Senior UX/UI Designer and Product Design Leader with over 15 years of experience crafting scalable, user-centered digital experiences across enterprise and SaaS platforms. I specialize in design systems, data-driven UX, and end-to-end product design, leading cross-functional teams to define vision, align roadmaps, and deliver simple, high-impact solutions in complex domains like payroll, benefits, and fintech.

I’m passionate about mentorship, scalable design systems, and solving tough UX challenges through empathy and innovation. I combine strategic design thinking with technical fluency and a human-centered approach to create products that improve usability, efficiency, and ROI.

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Language

English
Fluent

Work Experience

Senior UX / UI Designer, Design Lead at TELUS Health (LifeWorks)
April 1, 2019 - September 30, 2025
Lead UX for multiple strategic initiatives within TELUS Health, including the Insights Lab and Retirement & Benefit Solutions product suite. Designed enterprise-grade experiences focused on employee health, retirement planning, benefits enrollment, and digital service administration. Created secure, intuitive flows and reusable UI components that improved usability, reduced support inquiries, and accelerated time-to-value. Collaborated with product, actuarial, legal, and technology stakeholders to align user experience with regulatory requirements and enterprise security controls. Delivered accessibility-compliant journeys (WCAG 2.1 AA) and ensured equitable access for users with diverse abilities across critical financial and health care decisions. Simplified legal, compliance, and financial content into human-readable interfaces, reducing friction and increasing task completion confidence. Mentored junior designers and integrated TELUS Health System governance to expand component lib
Founder & UX/UI Designer at Nite Owl Creative
March 31, 2019 - March 31, 2019
Founded and operated a creative agency specializing in accessible, user-centric websites and brand systems for small-to-mid-size businesses and local enterprises. Delivered 100+ design and development projects across WordPress and custom CMS platforms, partnering directly with clients to align visuals with brand positioning and SEO goals. Built end-to-end content workflows and responsive interfaces that improved client satisfaction and maintenance efficiency. Led a small, collaborative team to deliver scalable design solutions for diverse industries.
Lead Web Site Designer & Developer at Birch Bark Media
April 30, 2014 - April 30, 2014
Scoped, designed, and developed responsive websites with WordPress and custom HTML/CSS environments. Collaborated with clients to align visual design with branding and SEO goals. Built structured content workflows and optimized user experiences to improve client satisfaction and maintenance efficiency.

Education

Web Site Design at Durham College, Oshawa
September 1, 2004 - June 1, 2006

Qualifications

WCAG 2.1 AA Accessibility Compliance
January 15, 2019 - November 21, 2025

Industry Experience

Healthcare, Software & Internet, Professional Services, Telecommunications, Financial Services, Media & Entertainment, Education
    paper TELUS Health Insights Lab

    As Lead UX & Product Designer at TELUS Health, I helped shape the Insights Lab and its evolution into the Insights Suite, a data intelligence platform that enables HR leaders to make evidence-based health and wellbeing investment decisions.

    See the case study