Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Technology creates tools, but growth mindset creates impact. I’m an AI Engineer with 2+ years of experience focused on building AI products people actually love to use, and scaling them through data-driven experiments. I’m currently deep-diving into Growth Engineering—bridging AI infrastructure with measurable business outcomes, from improving the user Aha! moment to automating acquisition loops. I build agentic and RAG systems designed for real-world deployment and metric-driven iteration.…Technology creates tools, but growth mindset creates impact. I’m an AI Engineer with 2+ years of experience focused on building AI products people actually love to use, and scaling them through data-driven experiments. I’m currently deep-diving into Growth Engineering—bridging AI infrastructure with measurable business outcomes, from improving the user Aha! moment to automating acquisition loops. I build agentic and RAG systems designed for real-world deployment and metric-driven iteration.

Ngoc Quach Bao

AI Engineer, Web Developer, Programmer, +2





Technology creates tools, but growth mindset creates impact. I’m an AI Engineer with 2+ years of experience focused on building AI products people actually love to use, and scaling them through data-driven experiments. I’m currently deep-diving into Growth Engineering—bridging AI infrastructure with measurable business outcomes, from improving the user Aha! moment to automating acquisition loops. I build agentic and RAG systems designed for real-world deployment and metric-driven iteration.…Technology creates tools, but growth mindset creates impact. I’m an AI Engineer with 2+ years of experience focused on building AI products people actually love to use, and scaling them through data-driven experiments. I’m currently deep-diving into Growth Engineering—bridging AI infrastructure with measurable business outcomes, from improving the user Aha! moment to automating acquisition loops. I build agentic and RAG systems designed for real-world deployment and metric-driven iteration.

Available to hire

Technology creates tools, but growth mindset creates impact. I’m an AI Engineer with 2+ years of experience focused on building AI products people actually love to use, and scaling them through data-driven experiments.

I’m currently deep-diving into Growth Engineering—bridging AI infrastructure with measurable business outcomes, from improving the user Aha! moment to automating acquisition loops. I build agentic and RAG systems designed for real-world deployment and metric-driven iteration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Content Developer II | AI Engineer at Concentrix

April 1, 2025 - November 30, 2025

Collaborated with the Abbott CRM team to develop a PoC secure Zalo sales & customer service chatbot integrated with internal CRM systems. Built and optimized backend APIs using FastAPI and LangChain for automated customer communication and data synchronization. Implemented vector-based MMR search to improve accuracy/diversity of store localization queries. Configured secure on-premise deployment to ensure data privacy and operational efficiency. Acted as project lead for a 2-person team, owning technical decisions while contributing to development.

Software Developer at GSI Software

April 1, 2024 - April 1, 2025

Built an AI advisor chatbot (Allplan) using LangChain and Pinecone for RAG-based comprehension of technical PDFs (~100 pages). Achieved response latency under 1 second. Improved QA automation test coverage from 30% to 50%, reducing regression bugs by 20% over two sprints per month.

AI-Growth Junior Software Developer at Self-directed / Germany (per resume location)

January 1, 2023 - February 29, 2024

Developed an Instagram automation SaaS (Flask) for ~100 active users, automating engagement actions (like/share/upload) and reducing manual task time by 30%. Built a Telegram payment chatbot processing ~500 transactions/month with Stripe/PayPal integrations.

Education

Bachelor of Commerce (BCom) - Economics at University of Information Technology

September 1, 2020 - September 1, 2024

Qualifications

Scrum Master Certification: Scaling Agile and the Team-of-Teams

January 11, 2030 - July 13, 2026

AI Engineer Certifications (Artificial Intelligence A-Z 2025: Agentic AI, Gen AI, and RL Ngoc Quach Bao Self-Directed AI Engineering — Multi-Agentic Systems & LangGraph)

January 11, 2030 - July 13, 2026