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I'm a friendly and outgoing professional with strong experience as a VIP Account Manager, specializing in building meaningful relationships and delivering personalized, premium experiences to high-value players. I excel at proactive communication across multiple channels, data-driven insights, and designing tailored rewards and campaigns to boost engagement and loyalty. Over the years I've partnered with cross-functional teams to ensure a smooth player journey, emphasis on responsible gaming, and drive retention. I enjoy turning player feedback into actionable recommendations that improve promotions, overall service, and the VIP program.…I'm a friendly and outgoing professional with strong experience as a VIP Account Manager, specializing in building meaningful relationships and delivering personalized, premium experiences to high-value players. I excel at proactive communication across multiple channels, data-driven insights, and designing tailored rewards and campaigns to boost engagement and loyalty. Over the years I've partnered with cross-functional teams to ensure a smooth player journey, emphasis on responsible gaming, and drive retention. I enjoy turning player feedback into actionable recommendations that improve promotions, overall service, and the VIP program.

Noemi Mecheci

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I'm a friendly and outgoing professional with strong experience as a VIP Account Manager, specializing in building meaningful relationships and delivering personalized, premium experiences to high-value players. I excel at proactive communication across multiple channels, data-driven insights, and designing tailored rewards and campaigns to boost engagement and loyalty. Over the years I've partnered with cross-functional teams to ensure a smooth player journey, emphasis on responsible gaming, and drive retention. I enjoy turning player feedback into actionable recommendations that improve promotions, overall service, and the VIP program.…I'm a friendly and outgoing professional with strong experience as a VIP Account Manager, specializing in building meaningful relationships and delivering personalized, premium experiences to high-value players. I excel at proactive communication across multiple channels, data-driven insights, and designing tailored rewards and campaigns to boost engagement and loyalty. Over the years I've partnered with cross-functional teams to ensure a smooth player journey, emphasis on responsible gaming, and drive retention. I enjoy turning player feedback into actionable recommendations that improve promotions, overall service, and the VIP program.

Available to hire

I’m a friendly and outgoing professional with strong experience as a VIP Account Manager, specializing in building meaningful relationships and delivering personalized, premium experiences to high-value players. I excel at proactive communication across multiple channels, data-driven insights, and designing tailored rewards and campaigns to boost engagement and loyalty.

Over the years I’ve partnered with cross-functional teams to ensure a smooth player journey, emphasis on responsible gaming, and drive retention. I enjoy turning player feedback into actionable recommendations that improve promotions, overall service, and the VIP program.

Skills

HubSpot

Tableau

Jira

Experience Level

HubSpot

Expert

Tableau

Expert

Jira

Intermediate

Language

English

Advanced

Work Experience

Customer Support Agent at Playtika

December 1, 2018 - August 31, 2020

Acting as the company's first point of contact, investigating players' accounts according to their complaints; identifying possible errors in the game; ServiceNow incident handling; providing technical and nontechnical information related to the application to the users.

VIP Account Manager at Playtika

September 1, 2020 - February 28, 2023

Managing a diverse portfolio of high-value clients, ensuring their satisfaction and loyalty through personalized solutions; fostering strong AM-Player connections; devising retention strategies and innovative ideas to enhance engagement; creating and implementing exclusive campaigns for VIP players; identifying upselling opportunities and leveraging player feedback to optimize the VIP program.

Community Manager at Commons

September 1, 2020 - February 28, 2023

Coordinated member relations, managed space assignments, contracts, and invoicing to ensure smooth operations; oversaw day-to-day facility management, onboarding of new members, tours, and personalized support; organized community events, networking initiatives, and local partnerships to drive engagement and business growth.

VIP Account Manager at 2Spin Limited

November 1, 2023 - Present

Build and maintain long-term relationships with high-value players, delivering a tailored and premium experience. Manage daily communication across multiple channels, ensuring quick, personalized, and high-quality support. Design and deliver custom rewards and campaigns to increase engagement and loyalty. Analyze daily revenue, player activity, and behavioral trends using Excel and pivot tables. Collaborate with cross-functional teams to ensure a seamless and responsible player journey. Proactively handle account-related requests (limits, breaks, reactivations), prioritizing player well-being and responsible gaming. Generate insights from player feedback and data, sharing recommendations that improve VIP promotions, retention strategies, and overall service.