Talent Acquisition Specialist (Retail & Reception Manager) at Wildlife Habitat

Manage an international volunteer program onboarding 150–200+ participants annually across 4–8 week placements; develop SOPs and training resources; deliver orientations and safety briefings; serve as 24/7 emergency contact; recruit and train a front office team; manage rosters, performance tracking, and problem-solving; ensure product knowledge; mentored staff to become Excellence Award finalists.

E-Commerce Operations Manager / Assistant Store Manager / Customer Service Manager / Customer Service Representative at Walmart Canada

Managed hiring centre for new store launches with 30+ interviews daily; oversaw hiring and onboarding; responsible for day-to-day operations at department/store level including shift procedures, scheduling, security and WHS; cash control and accounts oversight for e-commerce operations >$5M annually; direct reports up to 50 and oversight of 300 staff; reported KPI progress at weekly area meetings; exceeded personal KPIs and led team to increase e-commerce profitability; organized team-building and staff engagement activities.

Regional HR & Training Manager at Vietnam Backpacker Hostels

Managed full-cycle recruitment, onboarding, and training for front-of-house teams across nine locations; supervised a diverse team of 50 employees; standardized SOPs for orientation, training, and performance management; guidance on workplace relations, evaluations, and disciplinary processes; oversaw cash control and financial reporting; led social media and digital marketing efforts; maintained stakeholder relationships while streamlining administrative systems.

Global HR, Training & Development Manager at Slumber Party Hostels

In charge of HR, training and development across regions; hiring processes for up to 40 staff; developed staff training programs and regional SOPs; managed guest services and operations; cash control and financial reporting for remote properties; supported HR-related communications and staffing initiatives.

HR and Training Coordinator at Mad Monkey Hostels

Handled hiring, induction, and disciplinary actions for foreign staff; developed SOPs and trained all staff; led customer experience events; managed staff records and mentored Customer Experience Representatives; delivered tours and curated guest experiences.

Teaching Consultant at iTutorGroup

Provided teaching consultation and support; contributed to program delivery and student outcomes. Teaching English as a second language (ESL).

English Exam Proctor at Duolingo

Proctored English language exams, ensuring exam integrity and standardized testing conditions.

Assistant Manager at Pioneer House

Assisted in daily operations and staff supervision.

Supervisor at Craig Street Brew Pub

Supervised daily operations and staff oversight.

Server at Original Joes

Delivered guest service in a fast-paced restaurant setting.

Talent Acquisition Specialist at Wildlife Habitat

Managed an international volunteer program onboarding 150–200+ participants annually across 4–8 week placements; developed SOPs and training resources; delivered orientations and safety briefings; served as 24/7 emergency contact for volunteers; created Wildlife Warriors trading card game to educate youth on native species and conservation; designed internal communications and digital assets in Canva; recruited and trained a high-performing front office team; mentored staff to deliver exceptional guest experiences; managed rosters and performance tracking; ensured comprehensive product knowledge; hired and mentored staff who became Excellence Award finalists.

Retail and Reception Manager at Wildlife Habitat

Led guest experiences and front-of-house operations; mentored staff; established and enforced service standards with upselling techniques; managed staff rosters, performance tracking, and operational problem-solving to optimize efficiency; ensured product knowledge across admissions, memberships, park attractions, and merchandise; supported urgent operational challenges and brand consistency.

E-Commerce Operations Manager at Walmart Canada

Managed hiring centre for new store launches, averaging 30+ interviews daily; oversaw onboarding and documentation; handled day-to-day operations at store/department level including shift procedures, scheduling, security and WHS; cash control and accounts oversight for e-commerce operations exceeding $5 million annually; direct management of up to 50 staff and oversight of 300 across the business; reported KPI progress at weekly area meetings; consistently exceeded personal KPIs and led teams to increase e-commerce profitability; organized team-building and staff engagement activities.

Assistant Store Manager at Walmart Canada

Oversaw day-to-day operations at departmental and store levels including shift procedures, scheduling, security and workplace health and safety; actively involved in hiring, onboarding, and staff development; led customer service initiatives and operational improvements.

Co General Manager – Social Media and Marketing Manager at Vietnam Backpacker Hostels

Led social media and digital marketing efforts across platforms; supported stakeholder relationships; streamlined administrative systems, online inquiries, and client feedback; guided Google Ads/SEO strategy to boost engagement and sales.

Supervisor at Craig Street Pub

Front-of-house supervision, staff coordination, and guest service oversight.

Office Manager, Coach at Club Aviva Gymnastics

Managed office operations and coached routines, supporting administrative tasks and program delivery for gymnastics teams.

Server at Brew Street Craft and Kitchen

Guest service and front-of-house support in a busy craft kitchen environment.

Coach at Vancouver Allstars

Coaching responsibilities for athletic teams, focusing on performance and safety.

Farmhand & Packaging at Wedderspoon Organics

Hands-on involvement in farming-related tasks and packaging operations.

Maintenance at Catalyst Pulp & Paper

Maintenance responsibilities supporting plant operations.

Co Founder, Head Coach at Cowichan Valley Allstars

Co-founder and head coach for a local athletic program, leading training and development.

Judge at Gymnastics BC

Judging responsibilities for local gymnastics competitions.

Coach at Duncan Dynamics Gymnastics Club

Coaching responsibilities across gymnastic programs.

Hostess, Busser at Good Company Steakhouse

Front-of-house support roles including hosting and bussing.

Coach at Cowichan Junior Field Hockey

Coaching roles supporting youth sports programs.

Coach at Cowichan Valley Soccer Association

Coaching roles supporting youth soccer programs.

Dog Walker, Foster at BC SPCA

Dog walking, fostering and community support activities; contributed to animal welfare initiatives.