Hi, I’m Nikolay Yanchev, a Bulgarian professional with hands-on experience in office administration, customer experience, and sales support. I enjoy organizing processes, coordinating projects, and helping teams deliver results. I’m known for my reliability, positive attitude, and ability to communicate clearly with colleagues and clients alike. I earned a Bachelor’s degree in Business Administration and Project Management from International Business School and have completed internships and roles across tech and telecommunications. I’m now seeking opportunities where I can contribute with strong organizational skills, cross-functional collaboration, and a drive to improve efficiency and service delivery.

Nikolay Tzvetomirov Yanchev

Hi, I’m Nikolay Yanchev, a Bulgarian professional with hands-on experience in office administration, customer experience, and sales support. I enjoy organizing processes, coordinating projects, and helping teams deliver results. I’m known for my reliability, positive attitude, and ability to communicate clearly with colleagues and clients alike. I earned a Bachelor’s degree in Business Administration and Project Management from International Business School and have completed internships and roles across tech and telecommunications. I’m now seeking opportunities where I can contribute with strong organizational skills, cross-functional collaboration, and a drive to improve efficiency and service delivery.

Available to hire

Hi, I’m Nikolay Yanchev, a Bulgarian professional with hands-on experience in office administration, customer experience, and sales support. I enjoy organizing processes, coordinating projects, and helping teams deliver results. I’m known for my reliability, positive attitude, and ability to communicate clearly with colleagues and clients alike.

I earned a Bachelor’s degree in Business Administration and Project Management from International Business School and have completed internships and roles across tech and telecommunications. I’m now seeking opportunities where I can contribute with strong organizational skills, cross-functional collaboration, and a drive to improve efficiency and service delivery.

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Experience Level

Intermediate
Intermediate
Intermediate

Language

Bulgarian
Fluent
English
Fluent
Spanish; Castilian
Advanced

Work Experience

Customer experience associate at Foris Europe (Crypto.com)
March 1, 2022 - June 30, 2022
Provided customer support and service in the cryptocurrency market, addressing inquiries, resolving issues, and supporting onboarding and CRM updates to maintain high-quality customer experience.
Internship at Corporate Sales Department at A1
August 1, 2021 - November 30, 2021
Supported the corporate sales team with lead research, administrative tasks, and cross-functional coordination to support sales initiatives.
Customer support specialist (UK Project) at Sixty K Ltd
August 1, 2020 - January 31, 2021
Provided UK project customer support, troubleshooting, and issue resolution; supported onboarding and client communications.
Office Administrator at Acronis Bulgaria
February 1, 2024 - September 1, 2024
Provided part-time, temporary office administration support, assisting with daily operations, scheduling, correspondence, and coordination to ensure smooth office functioning.

Education

Bachelor at International Business School
October 1, 2020 - December 10, 2025
High School Diploma at 22 Language high school, Sofia
January 1, 2015 - January 1, 2020
Bachelor program at International Business School
October 1, 2020 - February 9, 2026
High School at 22 Language high school, Sofia
January 1, 2015 - January 1, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Telecommunications, Financial Services, Professional Services, Software & Internet, Education, Media & Entertainment