I’m a creative writer, editor, and manager with 15 years of experience starting, evaluating, and developing projects in the entertainment, healthcare, and utility industries, primarily B2B SaaS. I have a proven track record of turning complex information into clear, targeted messages for diverse audiences, and I thrive in both independent and collaborative settings. I bring a keen eye for detail and organization, strong problem-solving skills, and a solid work ethic. My focus is on storytelling that distills key points into actionable insights, with hands-on experience across content strategy, copywriting, and cross-functional collaboration.

Olivia Dailey

I’m a creative writer, editor, and manager with 15 years of experience starting, evaluating, and developing projects in the entertainment, healthcare, and utility industries, primarily B2B SaaS. I have a proven track record of turning complex information into clear, targeted messages for diverse audiences, and I thrive in both independent and collaborative settings. I bring a keen eye for detail and organization, strong problem-solving skills, and a solid work ethic. My focus is on storytelling that distills key points into actionable insights, with hands-on experience across content strategy, copywriting, and cross-functional collaboration.

Available to hire

I’m a creative writer, editor, and manager with 15 years of experience starting, evaluating, and developing projects in the entertainment, healthcare, and utility industries, primarily B2B SaaS. I have a proven track record of turning complex information into clear, targeted messages for diverse audiences, and I thrive in both independent and collaborative settings.

I bring a keen eye for detail and organization, strong problem-solving skills, and a solid work ethic. My focus is on storytelling that distills key points into actionable insights, with hands-on experience across content strategy, copywriting, and cross-functional collaboration.

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Language

English
Fluent

Work Experience

Senior Expert Copywriter at ViSuable (Marketing Agency)
April 1, 2025 - Present
Performed contract copywriting work involving research, including client interviews, to write website content.
Marketing Specialist at Arcos (Utility Software)
June 30, 2024 - July 19, 2025
Researched and wrote white papers, case studies, blogs, and one-sheets including ghost writing. Delivered materials with high engagement and low bounce rates. Created and refined email and social media marketing campaigns with SEO and performance testing. Managed LinkedIn social efforts, resulting in a 300% increase in impressions and clicks and contributed to 300% growth of MQLs in 2023. Helped develop strategy and messaging for product targeting and participated in website redesign and AI chatbot creation. Led cross-departmental projects including event planning.
Lead Prescriber Verifications / QA at CoverMyMeds (Healthcare Software)
August 31, 2019 - July 19, 2025
Started as customer support and worked on user-centric projects including QA and process development. Managed editing of company newsletter, rewrote User's Guides, FAQs, training guides, and created the first intranet pages. Crafted marketing communications like emails and faxes. Originated prescriber verification program developing processes, benchmarks, and metrics. Audited, trained, and coached team members. Recognized internally for writing skills and dependability.
Writer/Creator at It’s All Been Done Radio Hour / It’s All Been Done Presents
January 1, 2015 - Present
Write a 90-page script monthly since 2015, coordinating actors for audio recordings and podcast releases. Produce supplemental materials for Patreon donors and release collected scripts and novels.
Freelance Writer at Various
January 1, 2016 - Present
Wrote professional documents for companies including proofreading novels, writing blogs on ADHD and Executive Functions, and creating executive profiles for events.
Senior Expert Copywriter at VisuAble (Marketing Agency)
April 1, 2025 - Present
Copywriting; researched (including client interviews) and wrote website content. Contract work.
Marketing Specialist at ARCOS (Utility Software)
June 1, 2024 - September 13, 2025
Copywriting; produced white papers, case studies, blogs, and one-sheets (ghost writing); proofreading and editing; website content refinement. Delivered materials with 2.5x higher engagement time and a bounce rate at 20% of the average. Managed email and social campaigns, LinkedIn presence, and tested SEO/performance. Drove a ~300% increase in impressions/clicks on LinkedIn over 18 months and contributed to 300% MQL growth in 2023. Helped redesign the website and develop an AI Chatbot; led cross-department projects including event planning.
Lead Prescriber Verifications / QA at CoverMyMeds (Healthcare Software)
August 1, 2019 - September 13, 2025
Hired early to support customer service and user-centric projects, including QA and process development. Served as managing editor of the company newsletter; rewrote User Guides/FAQs/training guides and created the first intranet pages. Crafted marketing communications (emails/faxes). Originated a prescriber verification program with processes, benchmarks, metrics, and best practices. Audited and coached team members on the verification project; recognized for consistency and writing quality.
Writer/Creator at It’s All Been Done Radio Hour / It’s All Been Done Presents
January 1, 2015 - Present
Wrote 90-page new material monthly (since July 2015), engaged actors for audio recordings, and released episodes on podcast. Created supplemental material for Patreon donors and published collected script books and novels.
Freelance Writer at Freelance
January 1, 2016 - Present
Wrote professional documents for various companies; proofread novels; authored ADHD and executive function blog articles; crafted executive profiles for Storyteller events.
Vice President of the Board at Boxland (artistic non-profit)
October 1, 2023 - Present
Board leadership and governance support for an artistic nonprofit.
Board Member at Large at MadLab Theatre
January 31, 2020 - September 13, 2025
Board involvement supporting theatre initiatives and programming.
Senior Expert Copywriter at Visuable (Marketing Agency)
April 1, 2015 - Present
Contract-focused copywriter delivering website content and related materials; conducted client interviews and researched projects to produce targeted copy.
Marketing Specialist at ARCOS (Utility Software)
June 1, 2024 - September 13, 2025
Wrote white papers, case studies, blogs, and one-sheets; performed proofreading/editing; redesigned website content. Led email and social campaigns, with SEO-aware content. Managed LinkedIn initiatives, achieving substantial engagement gains and contributing to MQL growth; aided strategy, redesigned website, and AI chatbot initiatives; coordinated cross-department projects including event planning.
Lead Prescriber Verifications / QA at CoverMyMeds (Healthcare Software)
August 1, 2019 - September 13, 2025
Joined early at a startup to support customers and contribute to QA and process development. Served as managing editor of the internal newsletter, rewrote User Guides/Faqs/Training materials, and created intranet pages. Created prescriber verification program with benchmarks and best practices; audited and trained numerous team members; recognized for reliability and strong writing/editing skills.
Writer/Creator at It’s All Been Done Radio Hour / It’s All Been Done Presents
January 1, 2015 - Present
Write a 90-page script of new material monthly, coordinate with actors for audio recordings, and release content via podcast. Produce supplemental material for Patreon donors and publish collected scriptbooks and novels.
Freelance Writer at Freelance
January 1, 2016 - Present
Wrote professional documents for various clients; proofread novels; researched and authored ADHD/Executive Function articles; created executive profiles for Storyteller events.
Vice President of the Board at Boxland
October 1, 2023 - Present
Artistic non-profit board leadership; oversight and governance responsibilities.
Board Member at Large at MadLab Theatre
January 1, 2020 - September 13, 2025
Board member contributing to governance and program development.
Senior Expert Copywriter at Visuable (Marketing Agency)
April 1, 2015 - Present
Copywriting and content development; researched (including client interviews) and wrote website content. Contract work.
Marketing Specialist at ARCOS (Utility Software)
June 1, 2024 - September 13, 2025
Copywriting; produced white papers, case studies, blogs, and one-sheets; edited and proofread; refined website content. Led email and social media campaigns, with SEO considerations. Drove LinkedIn strategy, achieving significant engagement improvements; contributed to 300% growth in MQLs in 2023; redesigned website and created an AI chatbot.
Lead Prescriber Verifications / QA at CoverMyMeds (Healthcare Software)
August 1, 2019 - September 13, 2025
Managed prescriber verification program; rewrote User Guides, FAQs, and training materials; created intranet pages; crafted marketing communications; audited and trained teams; developed benchmarks and best practices.
Writer/Creator at It’s All Been Done Radio Hour / It’s All Been Done Presents
January 1, 2015 - Present
Write a 90-page script of new material every month; engage actors for audio recording; release podcasts; create Patreon content; publish collected scripts.
Freelance Writer at Various
January 1, 2016 - Present
Professional documents for multiple clients; proofreading novels; writing blog articles on ADHD and Executive Functions; creating executive profiles for events.
Vice President of the Board at Boxland
October 1, 2023 - Present
Artistic non-profit governance and leadership.
Board Member at Large at MadLab Theatre
January 31, 2020 - September 13, 2025
Board governance and oversight.
Senior Expert Copywriter at Visuable (Marketing Agency)
April 1, 2015 - Present
Researched, interviewed clients, and crafted website content for multiple contracts; produced polished copy and collaborated with design teams to ensure messaging consistency.
Marketing Specialist at ARCOS (Utility Software)
June 1, 2024 - October 10, 2025
Wrote white papers, case studies, blogs, and one-sheets; edited and refined website content; delivered impactful email and social campaigns; led LinkedIn efforts and improved engagement metrics; contributed to redesign and AI chatbot initiative.
Lead Prescriber Verifications / QA at CoverMyMeds (Healthcare Software)
August 1, 2019 - October 10, 2025
Managed QA and process development for prescriber verifications; served as managing editor of the internal newsletter; rewrote user guides and training materials; created intranet pages; developed verification metrics and best practices.
Writer/Creator at It's All Been Done Radio Hour / It's All Been Done Presents
January 1, 2015 - Present
Wrote a 90-page monthly script for new material; engaged actors for audio recording and released episodes on the podcast feed; produced supplemental material for Patreon supporters and published collected scripts and novels.
Freelance Writer
January 1, 2016 - Present
Provided writing for various companies and audiences; proofread novels; researched ADHD and executive function topics; crafted executive profiles for Storyteller events.
Vice President of the Board at Boxland (artistic non-profit)
October 1, 2023 - Present
Board leadership and governance responsibilities for an artistic nonprofit.
Board Member at Large at MadLab Theatre
January 31, 2020 - October 10, 2025
Senior Expert Copywriter at Visuable (Marketing Agency)
April 1, 2015 - Present
Contract copywriting; researched client interviews; wrote website content.
Marketing Specialist at ARCOS (Utility Software)
June 1, 2024 - October 10, 2025
Copywriting for white papers, case studies, blogs, and one-sheets; proofreading and editing; refined website content; led email and social campaigns; improved engagement metrics and helped grow MQLs.
Lead Prescriber Verifications / QA at CoverMyMeds (Healthcare Software)
August 1, 2019 - October 10, 2025
Managed prescriber verification program; rewrote user guides and training materials; created intranet pages; served as managing editor for internal newsletter; coached team members on verification and other projects.
Writer/Creator at Its All Been Done Radio Hour / Its All Been Done Presents
January 1, 2015 - Present
Wrote a 90-page script monthly since 2015; engaged actors for audio recordings; released content on podcast; produced Patreon materials and collected script books.
Freelance Writer at Freelance
January 1, 2016 - Present
Wrote for various companies; proofread novels; produced ADHD and Executive Functions articles; crafted executive profiles for Storyteller events.
Vice President of the Board at Boxland
October 1, 2023 - Present
Board leadership for an artistic non-profit; governance and fundraising initiatives.
Board Member at Large at MadLab Theatre
January 31, 2020 - October 10, 2025
Board service and governance responsibilities for a theatre organization.
Senior Expert Copywriter at Visuable (Marketing Agency)
April 1, 2015 - Present
Copywriting. Researched (including client interviews) and wrote website content. Contract work.
Marketing Specialist at ARCOS (Utility Software)
June 1, 2024 - October 25, 2025
Copywriting. Researched (including client interviews) and wrote regular white papers, case studies, blogs, and one-sheets, including ghost writing. Performed copywriting, proofreading, and editing tasks. Designed and refined website content. Email and social media: created and refined several campaigns; led LinkedIn efforts with improvements in scheduling, templates, reporting, and engagement. Achieved significant engagement and growth in impressions, clicks, and MQLs; contributed to a redesigned website and AI chatbot project; spearheaded cross-department projects and event planning.
Lead Prescriber Verifications / QA at CoverMyMeds (Healthcare Software)
August 1, 2019 - October 25, 2025
Hired early on by startup to offer customer support, as well as work on user-centric projects, including QA and process development. Managed editor responsibilities for company newsletter, rewrote User Guides, FAQs, and training materials, and created intranet pages. Originated a prescriber verification program with processes, benchmarks, metrics, and best practices. Trained and coached dozens of team members and conducted audits of user interactions.
Writer/Creator at It’s All Been Done Radio Hour / It’s All Been Done Presents
January 1, 2015 - Present
Write a 90-page script of new material every month (since July 2015) and engage actors to perform it for audio recording, releasing recordings on a podcast feed. Produce supplemental material for Patreon donors and publish collections of scripts.
Freelance Writer at Freelance
January 1, 2016 - Present
Experience writing professional documents for various companies and audiences. Highlights include proofreading novels, researching and writing ADHD and Executive Functioning articles for a startup technology site, and crafting executive profiles for Storyteller events.
Vice President of the Board at Boxland (artistic non-profit)
October 1, 2023 - Present
Board leadership role supporting artistic initiatives and organizational governance.
Board Member at Large at MadLab theatre
January 1, 2020 - October 25, 2025
Board Member at Large contributing to governance and organizational direction.
Senior Expert Copywriter at Visuable (Marketing Agency)
April 1, 2015 - November 10, 2025
Contract copywriter responsible for researching client needs, interviewing clients, and writing website content; produced marketing materials; edited and proofread content; collaborated across teams to refine messaging.
Marketing Specialist at ARCOS (Utility Software)
June 30, 2024 - June 30, 2024
Copywriting for white papers, case studies, blogs, and one-sheets; ghostwriting; proofreading and editing; refined website content; led email and social campaigns with SEO considerations; managed LinkedIn strategy and reporting; achieved notable engagement improvements and 300% growth in MQLs in 2023; contributed to messaging strategy and a redesigned website and AI chatbot; led cross-department projects including event planning.
Lead Prescriber Verifications / QA at CoverMyMeds (Healthcare Software)
August 1, 2019 - August 1, 2019
Hired early on to support customer service and work on user-centric projects, including QA and process development; managed newsletter editing; rewrote user guides and training materials; created first intranet pages; developed prescriber verification program with processes, metrics, and best practices; audited and trained team members.
Writer/Creator at It's All Been Done Radio Hour / It's All Been Done Presents
January 1, 2015 - November 10, 2025
Wrote a 90-page script of new material monthly since 2015, recruited actors for audio recordings, released recordings as podcasts, created supplemental material for Patreon donors, and published collected scripts and novels.
Freelance Writer at Freelance
January 1, 2016 - November 10, 2025
Provided professional writing services for multiple clients; proofread novels for authors; researched and wrote ADHD and Executive Functioning articles; crafted executive profiles for Storyteller events.
Vice President of the Board at Boxland (artistic non-profit)
October 1, 2023 - November 10, 2025
Board leadership role contributing to artistic initiatives and organizational governance.
Board Member at Large at MadLab Theatre
January 31, 2020 - January 31, 2020
Board governance role supporting theatre projects and community engagement.
Marketing Specialist at ARCOS (Utility Software)
January 1, 2020 - June 1, 2024
Copywriting for white papers, case studies, blogs, and one-sheets; proofreading and editing; website content refinement; designed and executed email and social campaigns with SEO considerations; led LinkedIn initiatives and achieved significant engagement improvements; contributed to a redesigned website and an AI chatbot project; helped drive 300% growth in MQLs in 2023.
Lead Prescriber Verifications / QA at CoverMyMeds
April 1, 2012 - August 1, 2019
Managed the prescriber verification program; rewrote user guides and training materials; created intranet pages; produced marketing communications; audited and trained dozens of team members; established processes, benchmarks, metrics, and best practices.
Freelance Writer at Various Clients
January 1, 2016 - Present
Wrote and edited professional documents for multiple audiences; produced blog articles on ADHD and Executive Functions; created executive profiles for events.
Board Member at Large at MadLab Theatre
February 1, 2019 - January 1, 2020
Board governance and community engagement.
Lead Prescriber Verifications / QA at CoverMyMeds (Healthcare Software)
April 1, 2012 - August 1, 2019
Managed editor of the company newsletter; rewrote User Guides, FAQs, and training guides; created first intranet pages; crafted marketing communications; originated a prescriber verification program with processes, benchmarks, metrics, and best practices; audited and coached multiple teams; internal recognition for reliability and writing quality.
Senior Expert Copywriter at Visu able (Marketing Agency)
April 1, 2015 - Present
Copywriting, research (including client interviews), and website content creation. Contract work.
Freelance Writer at Independent
January 1, 2016 - Present
Proofreading novels; researching and writing blog articles on ADHD and Executive Functions; drafting executive profiles for Storyteller events.

Education

M.A. at Ashland University
January 1, 2008 - December 31, 2010
B.A. at Otterbein College
January 1, 2001 - December 31, 2005
M.A.: Literacy Education at Ashland University
January 11, 2030 - September 13, 2025
B.A.: History, Minor: Music Education at Otterbein College (now Otterbein University)
January 11, 2030 - September 13, 2025
M.A.: Literacy Education at Ashland University
January 11, 2030 - September 13, 2025
B.A.: History | Minor: Music Education at Otterbein College (now Otterbein University)
January 11, 2030 - September 13, 2025
Master of Arts in Literacy Education at Ashland University
January 11, 2030 - September 13, 2025
Bachelor of Arts in History at Otterbein College
January 11, 2030 - September 13, 2025
M.A. in Literacy Education at Ashland University
January 11, 2030 - October 10, 2025
B.A. in History, Minor: Music Education at Otterbein College (now Otterbein University)
January 11, 2030 - October 10, 2025
M.A.: Literacy Education at Ashland University
January 11, 2030 - October 10, 2025
B.A.: History at Otterbein College (now Otterbein University)
January 11, 2030 - October 10, 2025
M.A. in Literacy Education at Ashland University
January 11, 2030 - October 25, 2025
B.A. in History; Minor: Music Education at Otterbein College (now Otterbein University)
January 11, 2030 - October 25, 2025
Master of Arts in Literacy Education at Ashland University
January 11, 2030 - November 10, 2025
Bachelor of Arts in History at Otterbein College (now Otterbein University)
January 11, 2030 - November 10, 2025
M.A. in Literacy Education at Ashland University
January 11, 2030 - December 2, 2025
BA in History at Otterbein College (now Otterbein University)
January 11, 2030 - December 2, 2025
M.A.: Literacy Education at Ashland University
January 11, 2030 - December 28, 2025
BA: History; Minor: Music Education at Otterbein College (now Otterbein University)
January 11, 2030 - December 28, 2025
M.A.: Literacy Education at Ashland University
January 11, 2030 - January 1, 2026
BA: History at Otterbein College (now Otterbein University)
January 11, 2030 - January 1, 2026
M.A.: Literacy Education at Ashland University
January 11, 2030 - January 4, 2026
B.A.: History at Otterbein College (now Otterbein University)
January 11, 2030 - January 4, 2026

Qualifications

Google Analytics Intensive training
January 11, 2030 - July 19, 2025
SQL 101 and 102 classes
January 11, 2030 - July 19, 2025
Management and leadership experience
January 11, 2030 - September 13, 2025
Collaboration across departments and companies
January 11, 2030 - September 13, 2025
Auditing processes and performance
January 11, 2030 - September 13, 2025
Training and evaluation
January 11, 2030 - September 13, 2025
Google Analytics Intensive training
January 11, 2030 - September 13, 2025
Created attendee app for company-led conference
January 11, 2030 - September 13, 2025
Copywriting, editing, and proofreading
January 11, 2030 - September 13, 2025
SQL 101 and 102
January 11, 2030 - September 13, 2025
Experience with WordPress, Photoshop, Canva, JIRA, Confluence, SharePoint, Slack, Zendesk, Trello, Hive, HootSuite, Cvent, Asana, HubSpot
January 11, 2030 - September 13, 2025
Ran LinkedIn posting and ad account
January 11, 2030 - September 13, 2025
Management and leadership
January 11, 2030 - September 13, 2025
Collaboration across departments and companies
January 11, 2030 - September 13, 2025
Auditing processes and performance
January 11, 2030 - September 13, 2025
Training and evaluation
January 11, 2030 - September 13, 2025
Google Analytics Intensive training through Lydia Stone
January 11, 2030 - September 13, 2025
Created attendee app for company-led conference
January 11, 2030 - September 13, 2025
Copywriting, editing, and proofreading
January 11, 2030 - September 13, 2025
Completed SQL 101 and 102 classes
January 11, 2030 - September 13, 2025
Experience with WordPress, Photoshop, Canva, JIRA, Confluence, Sharepoint, Slack, ZenDesk, Trello, Hive, HootSuite, Cvent, Asana, HubSpot, and other software
January 11, 2030 - September 13, 2025
Ran LinkedIn posting and ad account
January 11, 2030 - September 13, 2025
Management and leadership experience
January 11, 2030 - September 13, 2025
Collaboration across departments and companies
January 11, 2030 - September 13, 2025
Auditing processes and performance
January 11, 2030 - September 13, 2025
Training and evaluation
January 11, 2030 - September 13, 2025
Google Analytics Intensive training
January 11, 2030 - September 13, 2025
SQL 101 and 102
January 11, 2030 - September 13, 2025
Experience with WordPress, Photoshop, Canva, JIRA, Confluence, SharePoint, Slack, Zendesk, Trello, Hive, HootSuite, Cvent, Asana, HubSpot
January 11, 2030 - September 13, 2025
LinkedIn posting and ad account management
January 11, 2030 - September 13, 2025
Management and leadership experience
January 11, 2030 - October 10, 2025
Collaboration across departments and companies
January 11, 2030 - October 10, 2025
Auditing processes and performance
January 11, 2030 - October 10, 2025
Training and evaluation
January 11, 2030 - October 10, 2025
Google Analytics Intensive training (Lydia Stone)
January 11, 2030 - October 10, 2025
Created attendee app for company-led conference
January 11, 2030 - October 10, 2025
Copywriting, editing, and proofreading
January 11, 2030 - October 10, 2025
Completed SQL 101 and 102 classes
January 11, 2030 - October 10, 2025
Experience with WordPress, Photoshop, Canva, JIRA, Confluence, Sharepoint, Slack, Zendesk, Trello, Hive, HootSuite, Cvent, Asana, HubSpot, and other software
January 11, 2030 - October 10, 2025
Ran LinkedIn posting and ad accounts
January 11, 2030 - October 10, 2025
Google Analytics Intensive training
January 11, 2030 - October 25, 2025
SQL 101 and 102 courses
January 11, 2030 - October 25, 2025
Google Analytics Intensive
January 11, 2030 - November 10, 2025
SQL 101
January 11, 2030 - November 10, 2025
SQL 102
January 11, 2030 - November 10, 2025
Google Analytics Intensive training
January 11, 2030 - December 2, 2025
SQL 101 and 102
January 11, 2030 - December 2, 2025
Google Analytics Intensive training
January 11, 2030 - December 28, 2025
SQL 101 and 102
January 11, 2030 - December 28, 2025
Google Analytics Intensive Training
January 11, 2030 - January 1, 2026
SQL 101 and 102
January 11, 2030 - January 1, 2026
Google Analytics Intensive Training
January 11, 2030 - January 4, 2026
SQL 101
January 11, 2030 - January 4, 2026
SQL 102
January 11, 2030 - January 4, 2026
Prescriber Verification Program Development & Training
January 11, 2030 - January 4, 2026

Industry Experience

Software & Internet, Healthcare, Energy & Utilities, Media & Entertainment, Non-Profit Organization, Professional Services, Education