I am Henry Nwachukwu, a Customer Support and E-commerce Specialist with proven experience in virtual assistance, customer care, sales (cold calling, inbound & outbound), and digital support services. I excel at managing client inquiries through calls, chats, and emails, handling product listings, and driving online sales. I am adept at building customer relationships, solving problems promptly, and ensuring high satisfaction. I have a strong background in social media management, CRM tools, and inventory management, with a track record of increasing sales and improving customer experiences. In my roles, I have coordinated teams, communicated effectively with clients and stakeholders, and consistently delivered results. I thrive in fast-paced environments and enjoy turning data and feedback into actionable improvements for better customer experiences and business growth.…

Henry Nwachukwu

I am Henry Nwachukwu, a Customer Support and E-commerce Specialist with proven experience in virtual assistance, customer care, sales (cold calling, inbound & outbound), and digital support services. I excel at managing client inquiries through calls, chats, and emails, handling product listings, and driving online sales. I am adept at building customer relationships, solving problems promptly, and ensuring high satisfaction. I have a strong background in social media management, CRM tools, and inventory management, with a track record of increasing sales and improving customer experiences. In my roles, I have coordinated teams, communicated effectively with clients and stakeholders, and consistently delivered results. I thrive in fast-paced environments and enjoy turning data and feedback into actionable improvements for better customer experiences and business growth.…

Available to hire

I am Henry Nwachukwu, a Customer Support and E-commerce Specialist with proven experience in virtual assistance, customer care, sales (cold calling, inbound & outbound), and digital support services. I excel at managing client inquiries through calls, chats, and emails, handling product listings, and driving online sales. I am adept at building customer relationships, solving problems promptly, and ensuring high satisfaction. I have a strong background in social media management, CRM tools, and inventory management, with a track record of increasing sales and improving customer experiences.

In my roles, I have coordinated teams, communicated effectively with clients and stakeholders, and consistently delivered results. I thrive in fast-paced environments and enjoy turning data and feedback into actionable improvements for better customer experiences and business growth.

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Skills

Experience Level

Language

English
Fluent

Work Experience

Social Media Manager at Codelab LLC
May 1, 2024 - Present
Managed multiple brand accounts on Facebook, Instagram, TikTok, and other platforms. Created engaging daily content, boosting customer interaction and online presence. Responded to customer messages, reviews, and enquiries, improving satisfaction by 95%. Optimized Facebook Marketplace listings (65+ products), driving a 20% increase in sales. Delivered detailed performance reports with actionable insights for campaigns.
Social Media Manager at Codelab LLC
May 1, 2024 - Present
Managed multiple brand accounts on Facebook, Instagram, TikTok, and other platforms. Created engaging daily content that boosted customer interaction and online presence. Responded to customer messages, reviews, and inquiries, improving satisfaction. Optimized Facebook Marketplace listings (65+ products), driving a 20% increase in sales. Delivered detailed performance reports with actionable insights for campaigns.
Social Media Manager at Codelab LLC
May 1, 2024 - Present
Managed multiple brand accounts on Facebook, Instagram, TikTok, and other platforms. Created engaging daily content, boosting customer interaction and online presence. Responded to customer messages, reviews, and inquiries, improving satisfaction. Optimized Facebook Marketplace listings (65+ products), driving a 20% increase in sales. Delivered detailed performance reports with actionable insights for campaigns.
Virtual Assistant / Assistant Manager at Deskmayte
April 1, 2024 - Present
Handled customer enquiries via calls, live chat, and messaging, ensuring quick and effective resolution. Managed inbound and outbound calls to assist clients, provide updates, and resolve product inquiries. Oversaw product listings on Facebook Marketplace and e-commerce platforms, increasing visibility and conversions. Managed RCM and CRM databases, ensuring data accuracy and smooth communication flow. Conducted stock checks, verified receipts, and updated inventory systems weekly. Designed and delivered email marketing campaigns to boost engagement and sales. Acted as a liaison between clients, team members, and stakeholders.
Virtual Assistant / Assistant Manager at Deskmayte
April 1, 2024 - Present
Handled customer inquiries via calls, live chat, and messaging, ensuring quick and effective resolution. Managed inbound and outbound calls to assist clients, provide updates, and resolve product inquiries. Oversaw Facebook Marketplace and e-commerce listings, increasing visibility and conversions. Maintained RCM/CRM databases for accurate data and smooth communication. Conducted weekly stock checks and inventory updates. Designed and delivered email marketing campaigns to boost engagement and sales. Acted as liaison between clients, team members, and stakeholders.
Virtual Assistant / Assistant Manager at Deskmayte
April 1, 2024 - Present
Handled customer inquiries via calls, live chat, and messaging; managed inbound and outbound calls to assist clients, provide updates, and resolve product inquiries. Oversaw product listings on Facebook Marketplace and e-commerce platforms, increasing visibility and conversions. Managed RCM and CRM databases, ensuring data accuracy and smooth communication flow. Conducted stock checks, verified receipts, and updated inventory systems weekly. Designed and delivered email marketing campaigns to boost engagement and sales. Acted as a liaison between clients, team members, and stakeholders.
Regional Supervisor at Niish Cloud
November 30, 2023 - September 14, 2025
Oversaw NiishPay operations and coordinated agent activities in the Lugbe region. Recruited, onboarded, and supervised agents to ensure smooth daily operations. Handled customer complaints, financial issues, and escalations. Prepared daily and weekly reports for senior management.
Regional Supervisor at Niish Cloud
November 1, 2023 - Present
Oversaw NiishPay operations and coordinated agent activities in the Lugbe region. Recruited, onboarded, and supervised agents to ensure smooth daily operations. Handled customer complaints, financial issues, and escalations. Prepared daily and weekly reports for senior management.
Regional Supervisor at Niish Cloud
November 1, 2023 - Present
Oversaw NiishPay operations and coordinated agent activities in the Lugbe region. Recruited, onboarded, and supervised agents to ensure smooth daily operations. Handled customer complaints, financial issues, and escalations. Prepared daily and weekly reports for senior management.
Financial Steward at FMC (Winners Chapel International)
April 1, 2023 - September 14, 2025
Oversaw financial stewardship activities and provided support to church operations.
Financial Steward at FMC (Winners Chapel International)
April 1, 2023 - September 14, 2025
Oversaw financial stewardship activities and provided support to church operations.
Financial Steward at FMC (Winners Chapel International)
April 1, 2023 - September 14, 2025
Oversed financial stewardship activities and provided support to church operations.
Production Manager at App Cake
January 31, 2023 - September 14, 2025
Managed application uploads and product testing on the App Store. Conducted visual inspections and performance checks on new releases.
Production Manager at App Cake
January 1, 2023 - Present
Managed application uploads and product testing on the App Store. Conducted visual inspections and performance checks on new releases.
Production Manager at App Cake
January 1, 2023 - Present
Managed application uploads and product testing on the App Store. Conducted visual inspections and performance checks on new releases.
Project Supervisor / Marketing Specialist at Codelab LLC
June 30, 2022 - September 14, 2025
Supervised ongoing projects and coordinated with teams in Ghana. Developed and implemented digital marketing campaigns across social media and email platforms. Conducted market research and data analysis using Google Analytics. Created marketing reports and supported presentations/proposals.
Project Supervisor / Marketing Specialist at Codelab LLC
June 1, 2022 - Present
Supervised ongoing projects and coordinated with teams in Ghana. Developed and implemented digital marketing campaigns across social media and email platforms. Conducted market research and data analysis using Google Analytics. Created marketing reports and supported presentations/proposals.
Project Supervisor / Marketing Specialist at Codelab LLC
June 1, 2022 - Present
Supervised ongoing projects and coordinated with teams in Ghana. Developed and implemented digital marketing campaigns across social media and email platforms. Conducted market research and data analysis using Google Analytics. Created marketing reports and supported presentations/proposals.

Education

OND at Federal Polytechnic, Auchi
January 1, 2014 - January 1, 2016
OND at Federal Polytechnic, Auchi
January 1, 2014 - January 1, 2016
OND at Federal Polytechnic, Auchi
January 1, 2014 - January 1, 2016

Qualifications

Cisco Networking Academy – Introduction to Cybersecurity & Cybersecurity Essentials
January 11, 2030 - September 14, 2025
Proficiency Certificate – The Official Investment Broker & Com
January 11, 2030 - September 14, 2025
Introduction to Cybersecurity & Cybersecurity Essentials
January 11, 2030 - September 14, 2025
Proficiency Certificate – The Official Investment Broker & Com
January 11, 2030 - September 14, 2025
Introduction to Cybersecurity
January 11, 2030 - September 14, 2025
Proficiency Certificate – The Official Investment Broker & Com
January 11, 2030 - September 14, 2025

Industry Experience

Retail, Software & Internet, Professional Services, Media & Entertainment, Wholesale & Distribution, Education

Skills

Experience Level