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Hello! I’m Omar Zyada, a marketing graduate with hands-on experience in customer service, project coordination, and data-driven decision making. I enjoy turning insights into practical actions that enhance customer experience and drive business results. I thrive in collaborative environments and am motivated by solving problems with a strategic mindset. I’m seeking a business role where I can apply my analytical skills, leadership abilities, and proactive approach to contribute to growth and value delivery. I bring strong organization, KPI-driven performance, and a commitment to continuous learning and improvement.…Hello! I’m Omar Zyada, a marketing graduate with hands-on experience in customer service, project coordination, and data-driven decision making. I enjoy turning insights into practical actions that enhance customer experience and drive business results. I thrive in collaborative environments and am motivated by solving problems with a strategic mindset. I’m seeking a business role where I can apply my analytical skills, leadership abilities, and proactive approach to contribute to growth and value delivery. I bring strong organization, KPI-driven performance, and a commitment to continuous learning and improvement.

Omar Zyada

Marketer, Marketing Strategist, Marketing Analyst, +2

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Hello! I’m Omar Zyada, a marketing graduate with hands-on experience in customer service, project coordination, and data-driven decision making. I enjoy turning insights into practical actions that enhance customer experience and drive business results. I thrive in collaborative environments and am motivated by solving problems with a strategic mindset. I’m seeking a business role where I can apply my analytical skills, leadership abilities, and proactive approach to contribute to growth and value delivery. I bring strong organization, KPI-driven performance, and a commitment to continuous learning and improvement.…Hello! I’m Omar Zyada, a marketing graduate with hands-on experience in customer service, project coordination, and data-driven decision making. I enjoy turning insights into practical actions that enhance customer experience and drive business results. I thrive in collaborative environments and am motivated by solving problems with a strategic mindset. I’m seeking a business role where I can apply my analytical skills, leadership abilities, and proactive approach to contribute to growth and value delivery. I bring strong organization, KPI-driven performance, and a commitment to continuous learning and improvement.

Available to hire

Hello! I’m Omar Zyada, a marketing graduate with hands-on experience in customer service, project coordination, and data-driven decision making. I enjoy turning insights into practical actions that enhance customer experience and drive business results. I thrive in collaborative environments and am motivated by solving problems with a strategic mindset.

I’m seeking a business role where I can apply my analytical skills, leadership abilities, and proactive approach to contribute to growth and value delivery. I bring strong organization, KPI-driven performance, and a commitment to continuous learning and improvement.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Arabic

Fluent

Work Experience

Customer Support Advisor at Concentrix

October 1, 2022 - May 1, 2023

Provide exceptional customer service to clients seeking assistance with subscriptions and refunds for BT Sports. Handle inquiries via phone, email, and chat support, ensuring prompt and effective problem resolution. Identified recurring issues and collaborated with teams to implement effective solutions. Meet and exceed KPIs by delivering excellent service and exceeding targets.

Customer Support Advisor at Conduent

July 1, 2019 - August 1, 2022

Worked within a customer service team, handling inbound and outbound calls, emails, and chat support for a high-end business client. Resolved customer issues related to online orders, payments, refunds, and exchanges. Provided professional and efficient advice to customers, ensuring a positive customer experience. Consistently met and exceeded KPIs, maintaining high standards of performance.

Warehouse Associate at Amazon

May 1, 2019 - July 1, 2019

Operated warehouse equipment such as forklifts and pallet jacks to move and organize inventory. Conducted regular inventory checks to ensure stock levels were maintained and discrepancies minimized. Assisted in receiving and processing incoming shipments, verifying contents against purchase orders. Loaded and unloaded trucks, optimizing space and minimizing damage during transit.

Sales Assistant at Convenience Store

February 1, 2019 - May 1, 2019

Managed cash transactions and balanced registers, demonstrating accuracy and attention to detail, reflecting financial analysis skills. Delivered exceptional customer service, resolving issues promptly and maintaining high levels of customer satisfaction.