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Hi, I'm Ozren Milanov, an operations and IT support professional with 5+ years of experience in technical support, administrative coordination, ticket handling, and real-time operational support. I thrive in fast-paced remote and hybrid environments and enjoy helping distributed teams stay productive and informed. I excel at juggling multiple tasks, maintaining data accuracy, and delivering reliable, user-friendly support. My strengths include ticket handling, documentation, and using tools like Google Workspace and Power BI to track issues and drive resolutions. I'm open to roles in IT support, operations, virtual assistance, and technical support.…Hi, I'm Ozren Milanov, an operations and IT support professional with 5+ years of experience in technical support, administrative coordination, ticket handling, and real-time operational support. I thrive in fast-paced remote and hybrid environments and enjoy helping distributed teams stay productive and informed. I excel at juggling multiple tasks, maintaining data accuracy, and delivering reliable, user-friendly support. My strengths include ticket handling, documentation, and using tools like Google Workspace and Power BI to track issues and drive resolutions. I'm open to roles in IT support, operations, virtual assistance, and technical support.

Ozren Milanov

Content Creator, Content Producer, Data Analyst, +3

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Hi, I'm Ozren Milanov, an operations and IT support professional with 5+ years of experience in technical support, administrative coordination, ticket handling, and real-time operational support. I thrive in fast-paced remote and hybrid environments and enjoy helping distributed teams stay productive and informed. I excel at juggling multiple tasks, maintaining data accuracy, and delivering reliable, user-friendly support. My strengths include ticket handling, documentation, and using tools like Google Workspace and Power BI to track issues and drive resolutions. I'm open to roles in IT support, operations, virtual assistance, and technical support.…Hi, I'm Ozren Milanov, an operations and IT support professional with 5+ years of experience in technical support, administrative coordination, ticket handling, and real-time operational support. I thrive in fast-paced remote and hybrid environments and enjoy helping distributed teams stay productive and informed. I excel at juggling multiple tasks, maintaining data accuracy, and delivering reliable, user-friendly support. My strengths include ticket handling, documentation, and using tools like Google Workspace and Power BI to track issues and drive resolutions. I'm open to roles in IT support, operations, virtual assistance, and technical support.

Available to hire

Hi, I’m Ozren Milanov, an operations and IT support professional with 5+ years of experience in technical support, administrative coordination, ticket handling, and real-time operational support. I thrive in fast-paced remote and hybrid environments and enjoy helping distributed teams stay productive and informed.

I excel at juggling multiple tasks, maintaining data accuracy, and delivering reliable, user-friendly support. My strengths include ticket handling, documentation, and using tools like Google Workspace and Power BI to track issues and drive resolutions. I’m open to roles in IT support, operations, virtual assistance, and technical support.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Quality Control Technician at Continental Automotive Serbia

November 1, 2024 - July 1, 2025

Performed quality checks and audits on automotive electronic components; documented incidents and ensured compliance with technical standards; maintained accurate records and reports under strict operational procedures; worked with internal systems and Power BI reports to track defects and resolutions.

IT Support Technician at Various Clients / Projects

January 1, 2019 - December 31, 2023

Provided remote technical support via ticketing systems, email, and chat; coordinated requests, tracked task status, and ensured timely resolution across multiple tickets; troubleshot hardware, software, and OS-related issues; logged incidents and resolutions following SLA procedures.

Online English Tutor at Native Camp

January 1, 2023 - December 31, 2024

Delivered structured online English lessons to international clients; maintained high ratings through clear communication and reliability.