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I'm Pauline Morquianos, a Social Media Manager with experience across customer service, technical support, and account supervision. I excel at content creation, strategy, and social media management, helping brands build their online presence and connect with their audience. My focus is on creating engaging, consistent, and results-driven content that drives brand growth. I thrive in collaborative environments, lead by example, and enjoy turning feedback into actionable improvements that boost customer satisfaction and team performance.…I'm Pauline Morquianos, a Social Media Manager with experience across customer service, technical support, and account supervision. I excel at content creation, strategy, and social media management, helping brands build their online presence and connect with their audience. My focus is on creating engaging, consistent, and results-driven content that drives brand growth. I thrive in collaborative environments, lead by example, and enjoy turning feedback into actionable improvements that boost customer satisfaction and team performance.

Pauline Morquianos

Content Creator, Content Designer, Marketing Strategist, +5

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I'm Pauline Morquianos, a Social Media Manager with experience across customer service, technical support, and account supervision. I excel at content creation, strategy, and social media management, helping brands build their online presence and connect with their audience. My focus is on creating engaging, consistent, and results-driven content that drives brand growth. I thrive in collaborative environments, lead by example, and enjoy turning feedback into actionable improvements that boost customer satisfaction and team performance.…I'm Pauline Morquianos, a Social Media Manager with experience across customer service, technical support, and account supervision. I excel at content creation, strategy, and social media management, helping brands build their online presence and connect with their audience. My focus is on creating engaging, consistent, and results-driven content that drives brand growth. I thrive in collaborative environments, lead by example, and enjoy turning feedback into actionable improvements that boost customer satisfaction and team performance.

Available to hire

I’m Pauline Morquianos, a Social Media Manager with experience across customer service, technical support, and account supervision. I excel at content creation, strategy, and social media management, helping brands build their online presence and connect with their audience.

My focus is on creating engaging, consistent, and results-driven content that drives brand growth. I thrive in collaborative environments, lead by example, and enjoy turning feedback into actionable improvements that boost customer satisfaction and team performance.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Tagalog

Advanced

Work Experience

Supervisor, Operations at Concentrix CVG, Philippines

May 1, 2021 - August 31, 2022

Led and supervised a team to provide exceptional customer service, handling inbound/outbound calls, car part inquiries, order updates, and tracking requests. Coordinated with internal teams to resolve complex issues, ensured timely order status updates, and promoted process improvements for efficiency. Demonstrated strong leadership, QA coaching, and performance monitoring to support customer satisfaction.

Supervisor, Operations at Teleperformance Philippines

May 1, 2021 - August 1, 2022

Handled inbound and outbound calls assisting customers with car parts inquiries, order updates, and tracking requests. Managed outbound calls to provide order status, delivery timelines, and product availability updates. Identified and resolved issues related to delayed or incorrect orders, ensuring a positive customer experience. Submitted escalations for complex cases, coordinating with internal teams to achieve timely resolution. Performance monitoring and evaluation; analytics & performance reporting; community engagement & management; problem solving & critical thinking; communication & interpersonal skills; time management & organization.

Subject Matter Expert at Concentrix CVG, Philippines

August 1, 2022 - May 1, 2024

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow. Mentored and coached team members on QA topics and strategies. Led a team of 16-18 members while providing exceptional customer service.

Customer Service Specialist at Concentrix CVG, Philippines

October 1, 2024 - December 1, 2025

Handled inbound and outbound calls assisting customers with car part inquiries, order updates, and tracking requests. Managed outbound calls to provide order statuses, delivery timelines, and product availability updates. Identified and resolved issues related to delayed or incorrect orders, ensuring a positive customer experience. Submitted escalations for complex cases, coordinating with internal teams to achieve timely resolution. Provided exceptional customer service and contributed to process improvements.