Available to hire
Former IT professional who went back to school and earned my Master’s in English & Creative Writing, now working part-time teaching composition at the community college level.
Experience Level
Language
English
Fluent
Work Experience
Onboarding and Relocation Coordinator at Southern New Hampshire University
June 1, 2022 - October 8, 2025Led onboarding and relocation coordination for SNHU staff; served as Subject Matter Expert for System Access Termination (SAT) processes and Faculty IT Onboarding; acted as primary Customer Liaison for students, faculty, and staff; authored 20+ Knowledge Base articles on Brightspace and Blackboard; gained proficiency in SNHU’s online learning systems and instructional technologies.
Customer Liaison II at Southern New Hampshire University
February 1, 2019 - October 8, 2025Supported students, faculty, and staff with technical and academic issues via various communication platforms; authored over 20 KnowledgeBase support documents related to educational platforms (Brightspace, Blackboard); developed proficiency in SNHU’s online learning systems and instructional technologies.
Instructor at XYZ Training
September 1, 2001 - October 8, 2025Delivered instructional content using multimedia tools; adapted teaching strategies to accommodate diverse learning styles, particularly visual and auditory learners; participated in professional development to remain current with pedagogical best practices.
Onboarding and Relocation Coordinator at Southern New Hampshire University
June 1, 2022 - October 8, 2025Coordinated onboarding and relocation processes; served as Subject Matter Expert for SAT (System Access Termination) process and Faculty IT Onboarding; provided business communications support across onboarding workflows.
Customer Liaison II at Southern New Hampshire University
February 1, 2019 - October 8, 2025Supported students, faculty, and staff with technical and academic issues via various communication platforms. Composed over 20 KnowledgeBase support documents related to educational platforms (Brightspace, Blackboard). Gained proficiency in SNHU’s online learning systems and instructional technologies.
Instructor at XYZ Training
September 1, 2001 - October 8, 2025Delivered instructional content using multimedia tools to enhance student engagement. Adapted teaching strategies to accommodate diverse learning styles, particularly visual and auditory learners. Participated in professional development to remain current with pedagogical best practices.
Onboarding and Relocation Coordinator at Southern New Hampshire University
June 1, 2022 - October 8, 2025Served as Subject Matter Expert for System Access Termination (SAT) process; Subject Matter Expert for Faculty IT Onboarding process; Subject Matter Expert for Business Communications; customer liaison for students, faculty, and staff; authored over 20 KnowledgeBase documents related to educational platforms; gained proficiency in SNHU's online learning systems and instructional technologies.
Customer Liaison II at Southern New Hampshire University
February 1, 2019 - October 8, 2025Supported students, faculty, and staff with technical and academic issues via multiple communication platforms; created over 20 KnowledgeBase support documents for educational platforms (Brightspace, Blackboard); developed proficiency in SNHU's online learning systems and instructional technologies.
Instructor at XYZ Training
September 1, 2001 - October 8, 2025Delivered instructional content using multimedia tools to enhance student engagement; adapted teaching strategies for diverse learning styles, particularly visual and auditory learners; participated in professional development to remain current with pedagogical best practices.
Education
Master of Arts in English & Creative Writing at Southern New Hampshire University
January 11, 2030 - May 1, 2022Bachelor of Arts in Art Education, Magna Cum Laude at Framingham State University
January 11, 2030 - May 1, 1977Art Education K-12 Certification at Professional Development
January 11, 2030 - October 8, 2025Certificate of Technical Studies – Business Applications Programming at Central New England College
January 11, 2030 - August 1, 1986Master of Arts, English & Creative Writing at Southern New Hampshire University
January 11, 2030 - May 1, 2022Bachelor of Arts, Art Education at Framingham State University
January 11, 2030 - May 1, 1977Certificate of Technical Studies at Central New England College
January 11, 2030 - August 1, 1986Master of Arts, English & Creative Writing at Southern New Hampshire University
January 11, 2030 - May 1, 2022Bachelor of Arts, Art Education at Framingham State University
January 11, 2030 - May 1, 1977Certificate of Technical Studies at Central New England College
August 1, 1986 - October 8, 2025Qualifications
Magna Cum Laude - BA in Art Education
January 11, 2030 - October 8, 2025Art Education K-12 Certification
January 11, 2030 - October 8, 2025Certificate of Technical Studies – Business Applications Programming
January 11, 2030 - August 1, 1986Art Education K-12 Professional Development
January 11, 2030 - October 8, 2025Business Applications Programming Professional Development
January 11, 2030 - October 8, 2025Certificate of Technical Studies
August 1, 1986 - October 8, 2025Magna Cum Laude
January 11, 2030 - October 8, 2025Art Education K-12 (Professional Development)
January 11, 2030 - October 8, 2025Industry Experience
Education, Professional Services, Media & Entertainment
Experience Level
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