Marketing & Operations Manager at Adventure Park, Kartworld

Managed daily operations of a high-traffic entertainment venue, ensuring seamless customer experiences. Increased revenue by 20% through strategic upselling, targeted promotions, and paid advertising campaigns. Led a team of 25+ staff, overseeing recruitment, training, and performance management. Ensured health & safety compliance, implementing risk management procedures for activities and events. Organized major events and brand activations, attracting thousands of attendees. Optimized facility maintenance & equipment safety, working with external vendors for upgrades and repairs.

Digital Marketing & Customer Success Manager at Activity Port | B2B SaaS

Designed and built the company's online booking system, optimizing UX/UI for seamless customer engagement. Managed PPC campaigns & paid ads, increasing conversion rates by 25%. Led SEO and content marketing strategy, increasing organic traffic and lead generation by 40%. Developed customer service processes, reducing complaints and improving retention rates. Analyzed marketing data and user behavior to optimize sales funnels and customer acquisition strategies. Implemented GDPR-compliant workflows, ensuring data security and regulatory compliance.

Store Manager at Pampa Furniture

Managed all aspects of store operations, from inventory control to customer service excellence. Drove a 30% increase in sales through strategic marketing campaigns and personalized customer interactions. Trained and led a team of sales associates, fostering a high-performance culture. Oversaw financial planning, including budgeting and cost control, ensuring profit maximization.

Founder & Host at The Peter Walsh Show

Founder and host of a podcast ranked in the top 10% globally; responsible for content and digital strategy, content production, publishing, and monetization across ads, partnerships, and affiliate content. Built an audience of 250,000–500,000 monthly views and produced 500+ podcast episodes and 3,500+ short-form videos; developed SEO-driven content strategies to increase visibility; managed content production, publishing, and distribution; implemented monetization strategies (ads, partnerships, affiliate content).

Operations, Administration & Marketing Manager at Adventure Park / Kartworld

Managed daily administrative and operational functions of a high-traffic venue; coordinated staff scheduling, attendance tracking, onboarding, and training records; handled customer inquiries, complaints, refunds, and issue resolution; maintained health & safety documentation, incident logs, and compliance; liaised with suppliers, contractors, and external service providers; managed equipment logs, maintenance schedules, and operational checklists; supported senior management with reporting, planning and operational oversight; contributed to marketing campaigns and events.

Customer Operations, Admin & Marketing Manager at Activity Port (B2B SaaS)

Managed customer accounts, onboarding processes, and ongoing client support; maintained CRM records, customer data, and internal documentation; coordinated support tickets, issue tracking, and follow-ups; ensured GDPR compliance and secure data handling; created internal workflows, guides, and admin procedures; acted as liaison between customers, technical teams, and management; contributed to SEO and content marketing strategies to drive traffic and leads.