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I am an experienced professional with a background in customer service and technical support, complemented by JavaScript Full Stack Developer training. I am skilled in conflict resolution, process improvement, and multitasking to enhance operational efficiency and client satisfaction. I focus on leveraging my technical expertise and organizational skills to drive innovation and deliver impactful solutions.…I am an experienced professional with a background in customer service and technical support, complemented by JavaScript Full Stack Developer training. I am skilled in conflict resolution, process improvement, and multitasking to enhance operational efficiency and client satisfaction. I focus on leveraging my technical expertise and organizational skills to drive innovation and deliver impactful solutions.

Yaroslav Pitnichyk

Full Stack Developer, Web Developer, Programmer, +4

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I am an experienced professional with a background in customer service and technical support, complemented by JavaScript Full Stack Developer training. I am skilled in conflict resolution, process improvement, and multitasking to enhance operational efficiency and client satisfaction. I focus on leveraging my technical expertise and organizational skills to drive innovation and deliver impactful solutions.…I am an experienced professional with a background in customer service and technical support, complemented by JavaScript Full Stack Developer training. I am skilled in conflict resolution, process improvement, and multitasking to enhance operational efficiency and client satisfaction. I focus on leveraging my technical expertise and organizational skills to drive innovation and deliver impactful solutions.

Available to hire

I am an experienced professional with a background in customer service and technical support, complemented by JavaScript Full Stack Developer training.

I am skilled in conflict resolution, process improvement, and multitasking to enhance operational efficiency and client satisfaction. I focus on leveraging my technical expertise and organizational skills to drive innovation and deliver impactful solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Ukrainian

Fluent

Russian

Fluent

Work Experience

Support Officer at Web-Source Technology Ltd.

July 1, 2024 - September 1, 2025

Resolved customer inquiries promptly to maintain high satisfaction and support seamless service delivery across multiple communication channels. Documented and tracked incident reports accurately, ensuring compliance with organizational policies and facilitating efficient issue resolution. Coordinated appointment scheduling and follow-ups to improve client engagement and optimize operational workflow within support teams. Monitored system alerts and escalated technical issues swiftly to minimize downtime and maintain overall service reliability. Assisted in training new staff on support protocols, promoting consistent knowledge application and enhancing team productivity.

Python Teacher at IT School STEP

April 1, 2024 - June 1, 2025

Customized Python exercises to address diverse learning styles, increasing student engagement and fostering deeper comprehension of programming concepts. Designed interactive Python exercises that increased student engagement and improved practical coding skills throughout the course duration.

.NET Developer (Intern) at SoftServe, Dnipro

March 1, 2023 - April 1, 2023

Participated in .NET development projects during internship; collaborated with teams to implement features and fix issues.