Marketing & Social Media Specialist with over six years of experience driving growth through strategy, paid social and community building.
With over a decade of experience in marketing and communications, I specialise in social media marketing, combining strategic expertise with hands-on execution. I’ve led campaigns across a range of industries, managing everything from paid social strategy and performance marketing to community management, customer acquisition and retention.
My approach is rooted in aligning creative, media and messaging to business objectives, driving meaningful growth rather than vanity metrics. Whether it’s shaping a full-funnel paid social strategy, scaling acquisition, or building engaged communities.
I work closely with brands and individuals alike, offering both strategic leadership and tactical execution, depending on what’s needed. If you’re looking for a partner who understands how to balance brand and performance, and isn’t afraid to get stuck in, let’s connect!
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I managed the end-to-end social media strategy and execution for Jus-Rol UK, one of the country’s leading pastry brands and a trusted household name stocked by partners such as Waitrose, Tesco, and Philips Home. Over a two-year period, I played a key role in significantly expanding their digital presence, driving engagement, and strengthening the brand’s connection with its audience.
Through a data-informed content strategy and consistent creative direction, I achieved a 2,014% year-on-year increase in follower growth and a 326% uplift in engagement. I also delivered two viral campaigns that collectively generated over 2 million video views and 720,000+ engagements, contributing to increased brand visibility and consumer affinity.
Beyond community management, I collaborated closely with the product innovation team, relaying social insights and consumer feedback to inform new product development and improvements. I also led influencer partnerships, managing end-to-end processes including outreach, briefing, content reviews, and negotiation across more than 20 creators.
Key Contributions:
Managed all social media channels and community engagement end to end.
Delivered a 2,014% YoY increase in follower growth and a 326% uplift in engagement.
Achieved two viral campaigns with over 2M video views and 720K engagements.
Partnered with over 20 influencers, overseeing briefing, negotiation, and content approvals.
Provided consumer insights from social media to support product innovation and development.
I supported the UK launch of Yoplait Skyr, a new yoghurt brand from the Yoplait portfolio targeting the millennial, career-driven, and health-conscious consumer. The objective was to establish a distinct brand identity within a competitive category and drive awareness through culturally relevant social and experiential activity.
My role involved shaping the social media strategy from the ground up — defining content pillars, setting posting cadence, and leading engagement tactics to build early community momentum. I also managed influencer collaborations, developed content in line with the brand’s aspirational tone, and reported on performance to inform ongoing optimisation.
In addition to social execution, I supported the delivery of out-of-home activations across London, including large-scale sampling and an innovative viral stunt that generated significant earned media value and organic buzz online.
Key Contributions:
Developed the brand’s initial social media strategy, content pillars, and posting framework.
Managed influencer outreach, content creation, and community engagement to build brand credibility.
Produced performance reporting and audience analysis to guide content evolution.
Supported out-of-home activations and sampling campaigns, contributing to strong media traction.
Helped position Yoplait Skyr as a relevant, premium choice within the competitive yoghurt market.
Over a two-year period, I managed the social media presence for Gleneagles Hotel, The Spence, and Gleneagles Townhouse in Edinburgh, overseeing communities totalling hundreds of thousands of followers across multiple platforms. My role focused on upholding the brands’ five-star reputation through exceptional community management, customer care, and brand communication.
I led daily engagement across all channels, managing direct messages, comments, and customer queries with a luxury service approach that reflected each venue’s premium positioning. By implementing an efficient system for handling inbound messages and feedback, I ensured users were guided swiftly and effectively to the right point of contact, strengthening the overall customer journey and satisfaction levels.
Through consistent brand stewardship and proactive reputation management, the accounts achieved a 99.1% positive sentiment rating, reinforcing Gleneagles’ reputation for world-class hospitality both online and offline.
Key Contributions:
Managed daily community engagement and customer interactions across multiple high-profile accounts.
Maintained consistent brand tone and five-star service standards across all social touchpoints.
Developed streamlined processes for responding to queries and directing customer service issues.
Supported brand reputation and guest experience through active monitoring and sentiment analysis.
Achieved 99.1% positive sentiment across all interactions over two years.
I led the social media management and creative strategy for Yop UK, focused on expanding brand awareness and engaging a broader audience beyond Gen Z, including parents and young adults. The project aimed to reposition Yop as a fun, relatable brand while maintaining its nostalgic identity.
Through a mix of influencer collaborations, viral TikTok content, and experiential marketing activations, I helped drive meaningful engagement and brand recognition across multiple touchpoints. This included developing creative concepts that bridged social and out-of-home experiences, ensuring consistency in messaging and tone across all channels.
I also supported Yop’s LinkedIn presence by producing content that documented campaign performance, highlighted influencer partnerships, and showcased the brand’s growing cultural relevance. The project successfully expanded Yop’s market reach and strengthened its connection with both new and existing audiences.
Key Contributions:
Developed and executed a cross-channel social media strategy focused on awareness and engagement.
Managed influencer partnerships, from outreach and content direction to usage negotiations.
Produced and launched viral TikTok content that resonated with target demographics.
Supported the delivery of experiential and out-of-home marketing activities.
Created LinkedIn content to highlight campaign outcomes and brand milestones.
I led the end-to-end social media strategy and management for Frubes UK over a 24-month period, delivering a 200%+ increase in follower growth, a 136% uplift in engagement, and a 1,026% rise in impressions compared to the prior period. During this time, I achieved two viral campaigns that generated 2.5 million impressions and significant media share on TikTok—a platform entirely new to the brand. My remit encompassed content creation, managing partnerships with user-generated content creators and influencers, overseeing content negotiations and usage rights, and maximising the value of all assets across channels.
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