The Social Element - Social Media Community Manager, North America

Social Media Manager is needed in Orlando, United States.

Client: The Social Element

Location: Orlando, United States

Contract: Part Time

Job Description

The Social Element is a leading global independent full-service social media agency. We are looking for talented Social Media Community Managers to support us with our growing client base in North America. As a Community Manager, you will be the voice of our brands and engage with consumers across social media platforms. Your main responsibilities include responding to queries and complaints, moderating content, and providing authentic customer interactions.

Requirements

• Strong written skills in US English
• Background experience in engagement, social customer care, and/or community management
• Experience with social media platforms such as Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube
• Comfortable using digital technology and various tech tools and platforms
• Self-motivated and able to work remotely

IT Policy

• Operating system: Windows 10 64bits or higher / MAC OS X version 12 (Monterey) or higher
• i5 8th generation or faster 64-bit (x64) processor
• At least 8GB RAM (16GB recommended)
• Internet speed: 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload recommended)
• 40GB available HDD (SSD recommended)
• Webcam and headset
• Android or iOS device for 2FA
• Chromebook and Linux are not supported

The Hiring Process

The hiring process for this position includes an online assessment, an interview with the talent team, and a final meet with someone from the project.

The Social Element Behaviors For Success

• Be focused and decisive
• Be brave and inspirational
• Be rigorous in our approach
• Be considered and inclusive
• Be loud and proud

Our Diversity, Equality & Inclusion Commitment

We value diversity and encourage applications from under-represented groups. Our recruitment process is fair and based on merit, skill, and experience. We welcome divergent thinkers and can make reasonable adjustments throughout the process.

How To Apply

If you are interested in the role, upload your resume and a cover letter (or link to a cover letter video) that includes details of your personal/professional experience in social media and why you want to join The Social Element team. Make sure to submit your application through the provided application form and not via email.

Other Information

- Location: 100% Remote, only within the US

- The Social Element is a leading global independent full-service social media agency

- The company was founded 21 years ago and has over 260 team members

- The agency works with some of the world’s largest brands, including Mondelez, Diageo, and Keurig Dr Pepper

- The agency believes in building strong client relationships to be the voice of their brand on social media

- The agency focuses on using genuine human connection to drive brand growth, trust, and loyalty

- The role may require flexibility and availability to work across weekdays, evenings, and weekends