Scale-X Solutions - NDIS Digital Marketing Officer (DAYSHIFT WFH)

This is a remote position.

DAYSHIFT WORKFROM HOME

Remote Digital Marketing Officer

Client : AU Healthcare / NDIS

Part time : to start 30 hours weekly

VA Rate $8-10AUD per hour (Negotiable based on skills/expertise)

Reports to: Client’s Office Manager

POSITION OVERVIEW

The Digital Marketing Officer at Joy Valley Care (JVC) will be responsible for:

• Designing, implementing and maintaining a strong digital presence for the organisation.

• Excellent skill at all areas of social media production and ongoing monitoring and maintenance.

• Diligence at regular social media posting, ensuring appropriate posts are in keeping with the industry market and JVC’s values.

• Web development and ongoing monitoring and maintenance, with the ability to competently make sudden and urgent changes when requested.

• High skill at competently operating back-end of our website is essential.

• Creative content production.

• Administrative support to ensure that JVC’s brand voice is consistently represented across online channels.

• Designing and writing the JVC monthly newsletter on template such Canva or similar.

You will manage and enhance JVC’s websites, create engaging social media campaigns, and provide day-to-day digital marketing operations support. A working knowledge of the NDIS sector and our audience will be highly valued.

KEY RESPONSIBILTIES

Web Development & Maintenance

• Design, develop, and maintain user-friendly, responsive websites.

• Build and edit pages using WordPress (Elementor), Squarespace, or other CMS platforms.

• Implement HTML, CSS, JavaScript coding (React/Vue skills a bonus).

• Conduct SEO optimisation to improve JVC’s search rankings.

• Monitor and report on JVC’s website performance using analytics tools.

• Troubleshoot technical issues and maintain existing JVC & ASDA websites.

Social Media and Content Creation

• Plan, create, and schedule content for Instagram, Facebook, LinkedIn and other relevant platforms.

POSITION DESCRIPTION

• Develop visually appealing graphics using Canva (preferred) and/or Adobe Creative Suite.

• Produce engaging captions, stories, and posts aligned with JVC’s brand voice.

• Capture, edit, and publish short videos or animations for campaigns.

• Monitor social media analytics to optimise engagement and reach.

• Maintain awareness of industry trends and audience engagement strategies (NDIS knowledge highly recommended).

• Be up to date with current trend to encourage clicks on our posts.

Administrative and Marketing Support

• Manage marketing inbox and respond to enquiries where required.

• Maintain digital content calendars and campaign schedules.

• Assist with event promotion, email campaigns, and client communications.

• Support data entry, document formatting, and report preparation.

• Work collaboratively with internal teams, using Microsoft Office and Google Workspace tools.

• Assist with basic tasks in PowerPoint, Word, Excel and Adobe applications.

• Field external phone calls when requested to do.

KEY SKILLS AND ATTRIBUTES

• Strong technical knowledge in web development and CMS platforms.

• Creative flair with a good eye for design and branding consistency.

• Excellent written and verbal communication skills.

• Strong organisational and multitasking abilities.

• Attention to detail with a proactive, solutions-focused mindset.

• Basis graphic designing skills to create and manager the monthly newsletter.

• Understanding of NDIS audience and disability sector preferred.

QUALIFICATIONS AND EXPERIENCE

Essential:

• 2 Years of Demonstrated experience in web development and social media management.

• Proficiency in Xcel, HTML, CSS, JavaScript (plus frameworks desirable).

• Experience with WordPress (Elementor), Squarespace, or similar CMS.

• Proficiency in Canva (and/or Adobe Suite).

• Experience in content scheduling, analytics, and reporting.

• Optimisation of AI tools.

Desirable:

• Knowledge of NDIS sector and disability services.

• Skills in video editing and animation.

• Previous experience in a similar role within healthcare or community services.

PERFORMANCE INDICATORS

Success in this role will be measured by:

• Timely delivery of website updates and maintenance.

• Increased engagement across social media platforms.

• Consistent brand representation across all digital channels.

• Positive feedback from internal teams and stakeholders.

• Effective completion of administrative support tasks.