Whisker - Conversational AI Designer

UX Designer is needed in Auburn Hills, United States.

Client: Whisker

Location: Auburn Hills, MI

Contract: undefined

Job Description

At Whisker, we’re on a mission to make life with your pets endlessly better. As the makers of Litter-Robot, Feeder-Robot, and Litterbox.com, we’re leading the pack in pet tech and pet accessories—creating smarter, cleaner, and more thoughtful solutions for pet parents everywhere. We believe pet care should keep up with the way people actually live, working to revolutionize the interaction between pets and pet parents.

We work onsite 4+ days a week, with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend.

The Conversational AI Designer will be responsible for shaping the way customers interact with AI-powered agents across chat, email, and voice channels. This role is critical in ensuring that every AI interaction feels natural, helpful, and aligned with our brand voice while meeting business goals for efficiency and customer satisfaction. The designer will bridge the gap between human-centered design and AI technology, creating conversational experiences that are intuitive, empathetic, and contextually relevant.

Requirements

What You’ll Bring:

• Bachelor’s or Master’s degree in UX Design, HCI, Human Factors, Linguistics, Communication, or related field
• 3–5+ years of experience in UX design, conversation design, copywriting, or digital assistant design
• Hands-on experience with conversational AI platforms (Dialogflow, Azure Bot Framework, Genesys, Rasa, etc.)
• Understanding of customer service and support operations
• Strong communication, storytelling, and presentation skills
• Knowledge of best practices in human and automated conversations
• Experience with QM scorecards and ensuring automated conversations achieve high-quality scores
• Experience designing for multi-channel conversational experiences (chat, email, voice)
• Ability to analyze conversation metrics and translate insights into design improvements
• Familiarity with accessibility, privacy, and compliance standards in digital experiences
• Experience collaborating with cross-functional teams, including engineers, product managers, and content managers
• Comfortable with office pets (cats, dogs)

Not Required but Nice to Have:

• Experience with AI/ML concepts, NLP, or generative AI applications.
• Not required to have pets, but highly recommended.

Benefits & Perks

Join a tenacious, inventive company that empowers team members to chart their own path and encourages empathy and openness to new perspectives. You will also be provided with:

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day “pawternity” leave for new pet adoption
• Pet Insurance Discount
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top of the line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing education Support
• On-site gym with Peloton
• Referral program

Statement of Inclusivity

We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.

Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.

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