Firstsource Group USA - E commerce Specialist

Client: Firstsource Group USA

Location: Remote

Contract: Temporary

Job Description

This project supports the development of AI systems that can understand and process e-commerce interactions more accurately. The goal is to build a high-quality dataset that helps models reason through customer inquiries, product comparisons, and content validation. Annotators will work on text-based tasks involving customer conversations, intent classification, product matching, and content quality checks across various categories such as electronics, apparel, and home goods.

Requirements

Education: Bachelor’s degree

Language Skills: Fluency in English

Writing & Editing: Excellent command of written English; experience refining text for clarity, tone, and precision.

Prompt Writing Experience: Familiarity with composing or refining AI prompts, evaluating AI outputs, or improving model responses.

Reasoning & Logic: Strong analytical and deductive thinking; able to construct multi-step reasoning that explains how conclusions are reached.

E-Commerce Familiarity: Understanding of online shopping terminology and customer interaction types.

Reliability: Strong attention to detail and ability to meet deadlines in a remote setup.

Technical Comfort: Able to work efficiently within browser-based tools and annotation platforms.

Experience: 2 years of experience in e-commerce (Required)

Language: English (Required)

Role Summary

Annotators in this project focus on three main areas:

• Content Writing & Refinement: Refine AI-generated e-commerce content to sound natural, authentic, and aligned with real customer interaction tone and clarity.
• Metadata Verification: Verify that metadata, categories, and language accurately match the content and align with en_US cultural and linguistic standards.
• Creation of Reasoning Steps: Create from-scratch, 3–7-step reasoning chains from customer–agent interactions that lead to the correct ground-truth decision, grounded in user intent, context, and domain logic.

Responsibilities

• Validate the accuracy, tone, and reasoning of AI-generated text.
• Edit and refine text to ensure coherence, naturalness, and logical flow.
• Generate structured reasoning chains that clearly justify ground-truth decisions.
• Apply logic and linguistic consistency to complex customer-agent scenarios.
• Follow project guidelines to maintain consistency and quality standards.
• Meet weekly productivity and quality benchmarks.

Other Information

Job Type: Temporary

Pay: $30.00 - $40.00 per hour

Expected hours: 10 – 40 per week

Benefits:

• Flexible schedule

Application Question(s):

• Will you be available for at least 15 to 20 hours in a given week?

Work Location: Remote